DigitalGenius’ Post

Tomorrow is the start of National Customer Service Week! 💙 Your customer service team generally are the people that know your customers best! I mean they are the ones talking to them everyday after all. Many companies forget the importance of showing appreciation to the people acting as their front line men and it shows… In celebration of customer service week, I would love to hear about a time you experienced amazing customer service when purchasing and item or reporting a problem and what made it such a good experience 👇🏻 #customerservice #customerexperience

 Happy Customer Service Week! As we dive into this week of appreciation, it’s easy to mask our mistakes and shortcomings with goodies, chocolates, and presents. But, Let’s take a moment to reflect: how often do we revert to our “factory settings” once the celebrations are over? 🤔 This year’s theme, “Above and Beyond,” Reminds us that exceptional customer service isn’t just a one-week affair; it’s a mindset we should embrace every day. Let’s challenge ourselves: ✔ Acknowledge where we can improve. ✔ Commit to authentic interactions. ✔ Elevate our service standards to truly put customers first. Let’s make a genuine impact that lasts long after the chocolates are gone! #CustomerServiceWeek #AboveAndBeyond #CustomerExperience #ContinuousImprovement #CustomerFirst Lorna Villia

Abri Group launched their 'See Something, Say Something' in August 2021. The campaign encourages colleagues to raise concerns about things that may need attention in their neighbourhoods or in customers’ homes. To ensure the success of See Something, Say Something, they also: 👉Overhauled their approach, processes and policies regarding damp and mould, including having a robust Damp and Mould Disrepair team as one of the first points of contact. 👉 Carried out training and empowered colleagues to recognise and address the signs of damp and mould in customers’ homes. 👉Revised their Customer Relations team structure to better assess complaints and to carry out effective complaint handling, including introducing temporary support to accelerate the speed of complaint response times. 👉 Introduced ‘local resolutions’ to empower more customer-facing teams to resolve customer enquiries at first point of contact. Learn more about Abri's Knowing our Homes' work here: https://lnkd.in/dyDQvCvs

How does automation impact customer service? Find out in our latest interview! Drip City Coffee automates its pour-overs to let baristas connect more with their customers. Listen to find out how it’s helping. 💧🏦☕ #CoffeeInnovation #CustomerService #BaristaLife

Celebrating Customer Service Week: Are We Truly Representing Our Brands? This Customer Service Week, let’s take a moment to reflect on the essential role we play as customer service representatives. Our interactions define not just individual experiences but the overall perception of our companies. Every conversation is an opportunity to make a lasting impact—let's embrace that responsibility with pride! As we celebrate, I encourage everyone to ask themselves: Are we just wishing a happy Customer Service Week, or are we embodying the values of our brands every day? A true customer service champion goes beyond greetings; they actively contribute to building trust and loyalty. Let’s inspire each other to be the best representatives we can be. Share your thoughts and experiences below! #CustomerServiceWeek #CustomerExperience #BrandRepresentation #Inspiration #CustomerServiceExcellence

Revolutionize Your Coffee Shop Management with Our Comprehensive Team Discover how our dedicated complex team can handle multiple coffee shop locations, ensuring seamless TV setups, follow-ups, and exceptional customer service. Expect a call from us within the next minute for personalized assistance. #CoffeeShopManagement #ComprehensiveTeam #TVSetups #CustomerService #CoffeeShopLocations #PersonalizedAssistance #CoffeeLovers #CoffeeCulture #QualityService #EfficientOperations

Today is the start of Customer Service Week. I'm in two minds about this... On the one hand, I am all for recognising the great work many customer service teams do. And the importance of excellent #CustomerService. However, on the other side, I can't help feeling we should be championing customer service every day. It's certainly what I want to do. #CustomerServiceWeek

Did you know that your employees are also your customers and deserve equal attention as we give to our external customers? Too often, we focus primarily on external customers, neglecting the needs of our internal customers (employees). Internal customers must be heard because they are the front-liners and the first people our external customers interact with. Every action they take or do directly affects our business. As we strive for increased productivity and growth, we must recognize and consider the needs of our employees. This customer service week, let’s not only celebrate those we serve externally but also take care of and celebrate the valuable team members who drive our business from within. Happy customer service week 🎉🎉🎉 #customerservice #teamclover

See how Vendavo is driving Customer Success!! 👀 Hear directly from our valued Customers, Genpak and Molson Coors, as they share how Vendavo is enhancing their customer experience and enabling accurate and timely pricing decisions. Additionally, our CCO, Ron Pascuzzi, dives into how Vendavo supports Customers throughout the entire journey - from the very first engagement to long after Go-Live - ensuring we delivery measurable value at every stage! Check out their stories below.. #customersuccess #pricingstrategy #valuedelivered #vendavo

Happy Customer Service Week! Customer service isn't just a department—it's the heartbeat of our business. This week, let's challenge ourselves to: 1. Listen more attentively 2. Respond more promptly 3. Always put the customer first Remember, great service builds relationships, fosters trust, and creates a culture of excellence. How are you raising the bar this week? Share your ideas below! #CustomerServiceWeek #ExcellenceInService #CustomerFirst