Drips’ Post

Exciting Day at the UHCCF Annual Fishing Classic! 🎣 Drips is thrilled to be supporting the UnitedHealthcare Children's Foundation at this fantastic event. The Drips boat is already making waves! 🌟 Let’s make this day on the water both fun and impactful. #Drips #FishingClassic #UHCCF #TeamDrips

Our Marketing Team had an amazing time at their offsite. Face-to-face time is priceless in a virtual world. Thanks to our incredible team for making it so special. 💪✨ #TeamDrips #TogetherWeThrive

🌟 Success Story Alert 🌟 Discover how a major health payer transformed new member acquisition and improved retention with Drips Conversations as a Service. By reaching out to ACA plan shoppers who expressed interest but abandoned the application process, they maintained connection and saw a 10% uptick in inbound call rate. 📈 Read the full success story to learn more about this impactful approach and how you can enhance your member acquisition strategy. https://ow.ly/kMoT50Tkj7x #HealthcareInnovation #MemberAcquisition #DigitalEnrollment #CustomerEngagement #SuccessStory #Drips

We're excited to see the latest in Medicaid health plan innovation at MHPA24: Driving Innovations in Care, Fueling Better Medicaid! Be sure to connect with Dan Sweeney to hear how Drips Conversations as a Service can help you increase engagement with Medicaid programs, gain insights, and build real trust with members. Rediscover the future of healthcare with MHPA24 — where innovation meets collaboration. We can’t wait to see you there! #MHPA24 #MedicaidInnovation #HealthcareFuture

You already know texting can boost your outreach. But what about the compliance headaches of the TCPA? Learn how Drips makes it easy to introduce or expand #SMS outreach while Keeping It Safe with our in-depth SMS compliance guide: https://ow.ly/ofv750Tgmln #FCC #SMSmarketing #ItsAllAboutHowYouSayIt

One of Drips' core pillars is Keep It Safe... so what does that mean? 🔒 #Compliance isn't just ticking a box for us. Compliance is central to our product, processes, and our people. 🔒 We are proactive in identifying new and upcoming rules and regulations so we can inform our clients and help provide solutions. 🔒 We believe that compliance doesn't have to limit your engagement. When done right, compliant outreach leads to a better customer experience and measurably improved results. Want to see this in action? When the FCC released its report on #TCPA consent rules earlier this year, we were ready with intel and solutions to help our clients be ready for the change. Read more in our 2024 TCPA Consent Rules eBook: https://ow.ly/BIiF50SXznP #SMScompliance #SMSmarketing #ItsAllAboutHowYouSayIt

Attention healthcare payers — Are you prepared for the Open Enrollment lunch rush? Did you know the highest number of transfers into our healthcare clients’ call centers happen between 11 a.m. and 1 p.m.? That’s right, during the Open Enrollment lunch rush! 🍔🥗 For prospective members, 11.25% of transfers are made from 11 a.m. to 12 p.m., and another 10.75% come between 12 p.m. and 1 p.m. That's from our Medicare AEP data, and we expect the same to apply for Marketplace shoppers during OEP. It seems like lunch time is when everyone wants to lock in their health insurance plans! So, what’s the plan? • Staff up your East Coast teams to cover the West Coast lunch rush. • Prepare your West Coast teams to handle the East Coast midday surge. • Or, get ready for your agents to work through lunch! 🍕💼 Don’t let the lunch rush catch you off guard. Ensure your call centers are ready to handle the influx and keep your prospective members happy and covered. Get your copy of the Drips 2024 AEP Performance Report here: https://ow.ly/oKQb50SUaAV #OpenEnrollment #HealthcarePayers #LunchRush #CallCenter #CustomerService #HealthInsurance

Previous SMS opt-out approaches are not enough. That's our takeaway from thousands of real 1:1 conversations. We saw: ⚠️ The segment of upset consumers only use keywords like STOP, END, etc. 21% of the time. If your system only recognizes these keywords, you could be MISSING 4 in 5 opt-out requests from the riskiest part of your audience! ⚠️ For consumers with a more neutral sentiment, still only 49% choose to use a standard opt-out keyword. ⚠️ Even when you direct consumers with prompts like "Text STOP to end", a sizeable chunk will still request opt-outs using natural language instead of the keyword. Why? Because people text like people, not like robots. Responses like "Not interested" or "This isn't Mary" are normal, conversational ways to express an opt-out… you just need a conversational outbound solution that can handle them. Learn about Drips' #TCPA compliance features and schedule a meeting with our team today: https://ow.ly/hhMV50SP9lZ #FCC #compliance #SMSmarketing #ItsAllAboutHowYouSayIt

Can smarter outreach minimize TCPA opt-outs? When a consumer responds STOP or END to your SMS, that's the end of the road. Unless they opt back in or clarify their opt-out, ALL automated text and prerecorded voice must stop according to #TCPA rules. And those rules are getting stricter every year. That's why Drips developed Conversational Close-Outs. With custom natural language understanding models, Drips can recognize when an interaction has reached a natural end and proactively stop outreach. This gives a much better CX and can decrease the chances of annoyed consumers sending a hard opt-out like STOP. Get all the details with our brand new guide: https://ow.ly/InNS50SKrje #FCC #compliance #KeepItSafe #ItsAllAboutHowYouSayIt

Drips had a BLAST at the Law Conference of Champions with our friends and #TCPA experts at Troutman Amin LLP. Tons of priceless insights were shared, and Drips Co-Founder and CEO Aaron Christopher (A.C.) Evans previewed Drips' solutions for the new TCPA consent and opt-out changes. If you haven't connected with us on TCPA compliance yet, get in touch right here: https://ow.ly/vsaI50SJepp #lcoc #deservetowin #compliance #FCC