Eden Mill St Andrews’ Post

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Excited to share insights from our recent Athennian CX Summit! 🚀 Last week, our Customer Experience team gathered in Florida, with some joining in-person and others virtually, from around 11 locations across North America. Here are some key takeaways: 🎯 Aligned Priorities: We had a task to pinpoint the most pressing challenge facing our department and propose solutions. Surprisingly, without any prior communication between different teams, we all independently identified the same challenge during our presentation time. This synchronized alignment allowed us to hit the ground running, and we immediately jumped into solutions. Had this been conducted virtually, the process could have stretched over a couple of months as we navigated the complexities of aligning the perspectives of more than 20 individuals. 👥 In-Person Collaboration: While I appreciate the conveniences that new technologies offer for virtual connections, nothing quite compares to the experience of building relationships in person. The summit provided an amazing opportunity to connect with colleagues face-to-face, meet new faces and engage in real, meaningful conversations. We showed how easy it is to fix a problem when multiple people jump to help, bringing diverse perspectives. But also, meeting someone in person allows you to connect on a personal level, not just as colleagues, but as friends too. 🤝 💼 Employee Experience (EX): Early this year for the first time I heard about the official correlation between CX & EX and how valuable it is. Understanding how the satisfaction and engagement of our employees directly influence the experiences of our customers has fundamentally shifted my perspective. It shows how important it is the prioritization of EX initiatives alongside CX efforts, recognizing that a positive employee experience lays the foundation for exceptional customer experiences. Big shout out to the organizing team: Carlos RamosKatie RobitailleAndrew de Jesus Malicia Basdeo 🙏 Remember, happy employees equal happy customers, and vice versa. Let's keep working together to create exceptional experiences for all! #CXSummit #TeamWork #EmployeeExperience #CustomerExperience

Read the full wrap up from our Presentation Gala here: https://lnkd.in/gSYQfdq3

Hospitality is a team sport, and every player matters.

🎾 "An Intro To ... " I am always testing to see which New Member Events are most attended. New member cocktail mixers, nine & dines, dinner with Club Ambassador's, etc. This season, our most popular New Member Events consisted of the following: 1️⃣ Dinks & Drinks: An Intro to Pickleball 2️⃣ Game, Set, Match: An Intro to Tennis 3️⃣ Birdies & Brews: An Intro to Golf What does this show? Our new members want to get involved, but not everyone is necessarily an 'expert' at the game. Providing them with opportunities to have an intro to XYZ sport, is a great way to make them feel comfortable as well as integrate with other members of the same skill level. Have you tried any of these events with the members at your club? 🥎⛳️

Tired of the Same Old Event Venues? We’ve Got Something Different! 🎉 Break away from the ordinary and host your next corporate event, team outing, or party at First and Bowl! Whether it’s Football Bowling, Basketball Connect 4, or a Nerf battle, we’ve got games that are guaranteed to get everyone in on the action. No more boring conference rooms or stuffy banquets—bring your crew to a place where fun is the main event. 🏈🍻 Ready to switch things up? 📞 Let’s chat about how we can help make your next event unforgettable! #EventPlanning #CorporateEvents #TeamBuilding #FirstAndBowl

Corporations are increasingly offering exclusive concert performances as a cost-effective way to thank and appreciate their employees, rather than hosting traditional galas. These private shows have proven to be more popular and well-attended than formal events. Would your team be interested in a private concert with an artist such as Paul Brandt, Sarah McLachlan, or Alanis Morissette? What about a reception and a concert at the Bella Theater instead of a chicken gala at a convention space?

Here's the highlight video from our thrilling event, masterfully managed by the tireless team at Cruz Events. A huge shoutout to our incredible team at Cruz Events and our amazing suppliers for their hard work and dedication. You all made this event a smashing success! Watch the video and relive the laughter, the cheers, and the magic. #gamudagardens #cruzevents #cruzevent #eventmanagement #eventmanagers

What can't you get in any other sector of hospitality? Why are clubs everything you loved about restaurants but better? Do you want to work in an industry where creativity is fostered and everyday is different? Hear directly from club management professionals about why they chose this niche of the hospitality industry. Watch now: #ChooseClubs - https://lnkd.in/eUyiNb8m