EMR | Specialist in Marketing Recruitment’s Post

I'm excited to kick off our brand new blog series, starting with 'The Digital Transformation of Professional Services'! It's a challenging time, as technology becomes a pivotal force in reshaping how firms operate, communicate, and deliver value to their clients. From the adoption of cutting-edge tech to the creation of more engaging client experiences, my blog outlines the essential trends and offers practical advice for businesses ready to take the digital leap. If you're curious about the future of professional services or looking for inspiration on navigating your firm's digital transformation, this piece is for you. Check it out here and let's discuss the innovations shaping our industry: https://lnkd.in/ecPxygi4 #DigitalTransformation #ProfessionalServices #TechInBusiness

There’s no denying that the pandemic has fundamentally changed the way businesses operate. Client expectations have altered, with an importance on agility, efficiency, and digital fluency in service delivery becoming a priority. The key to managing these challenges is harnessing the power of digital transformation. By doing so, you’re enhancing service delivery, boosting client satisfaction, and securing a competitive edge. 🚀 Our blog explores all the details https://bit.ly/3W2WE2K #DigitalTransformation

This has been my “go to” report over the last few weeks 👇 👇 👇 Seeking CSAT and NPS scores of internal IT services in a large global business is one thing - understanding the results is something else. This Happy signals benchmark report has just under a million data points and assessing internal results against these data points is fascinating. Take a look if you are in this space not only at the results but how Happy Signals provides insights. Are you just chrurning out “stats” with your CSAT survey and are you making sense of the statistical significance. And most importantly are you asking your colleagues for the extent of time they feel they have lost while you fix their problem and gather MTTR stats. #ITsatisfaction #happiness #datavsinsights #benchmarks

The IT function requires broader and deeper knowledge and expertise in today’s digital business world. For Small and Medium Enterprises (SMEs), this means a shift in how those functions are filled. It is riskier and more challenging to have a non-IT professional perform all necessary IT functions. It is no surprise then that one of the insights in the JumpCloud Your Route to Positive Client Interactions ebook is 76% of SMEs are using Managed Service Providers (MSPs) for at least some IT functions and most are planning to increase their investment in utilizing MSPs. The evolution of how SMEs utilize MSPs has been an interesting one to watch. It started out that MSPs were rarely used by SMEs. Then there was a trend toward outsourcing the entire IT function. As noted in the JumpCloud SME IT Trends report, MSPs are more often used for IT functions that require specific or deeper knowledge and expertise, especially in the area of security and infrastructure. The ebook explores why this trend is occurring and offers guidance to MSPs on how to demonstrate their value and create strong, long-lasting client relationships The ebook is a great read if you own or work for an MSP. It is a great resource to share with your MSP, if you use one.

Thinking through your organisation's tech integration? Have a short read of our take on the Gartner Hype cycle report.

State and local authorities are prioritizing digital services to enhance efficiency, engage citizens, and streamline operations. Embracing digital services boosts accessibility, convenience, and adaptability to changing needs in today's evolving technological landscape. Is your local town or community behind on the massive shift to digital focused engagement strategies? #Alchemer #digitalengagement #residentvoices https://lnkd.in/gQN2iPti

Keeping #customerexpectations and preferences in mind - and staying alert to changes in how they engage with your business - is essential for success. Learn how customer-centric #digitaltransformation leads to greater revenue growth and #profitability. https://bit.ly/405oXxK

Curious how unbiased data can transform business outcomes? In our recent feature with IBISWorld, we share how leveraging their reliable industry insights has driven success for Endurium and our clients. From streamlining workflows to showing clients the impact of small adjustments, these insights have been pivotal in building trust and delivering measurable results. Check out the full story to see how data-driven strategies are making a difference: https://lnkd.in/dcdN6j48 #ClientSuccess #BusinessInsights #DataDriven

There's a lot of value in getting objective, data-driven insights to inform your business strategy. See how Endurium provides this for its clients by leveraging IBISWorld's rich data across industries.

Why is digital trust important?  According to a study conducted by KPMG, the top three benefits of increased trust are improved profitability, better customer retention, and stronger commercial relationships. However, the study also found other benefits of digital trust, including:  ✔️ Increase in customers ✔️ Better innovation ✔️ Enhanced business reputation ✔️ Growth in market share ✔️ Better employee retention ✔️ Increase in enterprise or share price value ✔️ Lower likelihood of financial penalties.  As you can see, there are many beneficial factors why digital trust should be at the forefront of an organisation’s business strategy.  The simple fact is that if a consumer or partner doesn’t have sufficient digital trust in a business, they will go elsewhere due to the sheer amount of choice. If you want to learn more about building and maintaining digital trust in your business, we offer a DigitalTrust® Professional (DTP®) Foundation Course. Sign up for our course now and reap these incredible benefits: https://lnkd.in/e4Zu85nt  #DigitalTrust #DigitalTransformation #Technology #Training