Engage Employee’s Post

🛫  Feel the Difference 🛫 It was an absolute honour to co-host yesterday’s transformative QantasLink Leadership Forum. Embracing the theme 'Feel the Difference,' we delved deep into what makes QantasLink not just an airline but a symbol of Australia's great spirit. 🛫 PURPOSE: We reconnected with our core mission - to be not just a great airline but one that truly champions the spirit of Australia. Our purpose is our compass, guiding every decision and interaction.   📈 STRATEGY: Together, we aligned ourselves with both Qantas and QantasLink's overarching strategies, sharpening our focus on execution that drives results and elevates customer experiences. 💼 CULTURE: We're accelerating cultural change by embodying authentic and action-based leadership. This forum is pivotal in driving frontline engagement - because when our team feels valued, our customers do too. 🔥 IGNITE: The pride and passion in every team member was palpable throughout the forum. It's this energy that fuels us to reach new heights! 🧭 CLARITY ABOUT STRATEGY: Clarity was achieved - both for Group strategy and our individual roles within QantasLink. Understanding how each cog fits into this vast machine empowers us all to deliver excellence consistently. ✊ COMMITMENT & ACTION: We've made a pact - to lead cultural change from within. Connecting our mind and our body. In order to feel the difference, we have to be the difference. It starts with us, today! 🙏 SPECIAL THANKS: A heartfelt thank you also to our frontline team members who joined the forum to provide invaluable feedback on the highlights and lowlights of their experiences. Your insights are crucial in helping us understand what we can do better to support our teams and our customers. 🎤 THANK YOU TO MY CO-HOST: A big thank you to my co-host, Roslyn Colagrossi, for your incredible support and collaboration. Your energy and dedication made this event truly special. We’re all feeling the Filotimo! Stepping out of my comfort zone as MC was both terrifying and exhilarating – it underscored how pushing boundaries is essential for personal growth and collective evolution.   Here's to feeling the difference together! #QantasLinkLeadershipForum #FeelTheDifference #AviationLeadership #TeamSpirit #QantasLink #Qantas

Wrapped up an inspiring 2-day learning programme last week for British Airways “High-Flyers”🌟! It was an incredible experience, filled with valuable insights on personal development and meaningful connections with top talents in the organization. Feeling energized and motivated to apply what I’ve learned to drive success in my role. Here’s to continuous growth and excellence! #BetterBA #HighPerformers #PersonalDevelopment #SuccessMindset #PersonalBranding

ACLP and DDDLP becomes essential in applying for the GM post from Singapore Airlines Academy 😊

IATA Announces First Signatories to Air Cargo Digitalization Leadership Charter. The International Air Transport Association (IATA) announced the launch of the IATA Digitalization Leadership Charter at the IATA World Cargo Symposium in Hong Kong. Cathay Cargo, CHAMP Cargosystems, Global Logistics System (HK) Company Limited, IAG Cargo, IBS Software, LATAM Cargo, and Lufthansa Cargo are the inaugural signatories of the charter. The Digitalization Leadership Charter aims to accelerate the air cargo industry’s digitalization journey by committing to five key guiding principles. Developed in consultation with IATA’s Cargo Advisory Council Members, airlines and the wider air cargo community, the charter seeks to drive innovation, enhance efficiency, and promote a sustainable and harmonized digital transformation. #iata #digitalization #leadership

The Vital Role of Airports in Alliance Building Airports are more than just gateways to destinations; they are bustling hubs of connection and collaboration! In an era where global partnerships are key to progress, airports serve as the launching pads for strong alliances. Imagine a place where cultures collide, ideas spark, and businesses thrive. Each takeoff and landing is a testament to the bonds forged across borders. By fostering accessibility, airports empower communities, enhance trade, and drive innovation. Let’s embrace the power of aviation to unite us all, as we build bridges in the sky and strengthen alliances on the ground @ ACI Customer Experience Summit!

Shame on you Qantas! For years I've been wandering through the Qantas lounge and watching an extraordinary member of staff go through their paces with an undying commitment of customer service - the consummate professional - the sort of person you would all want on your team. A few weeks ago I saw this person once again going about their work with their incredible dedication and then I felt embarrassed, because never once had I acknowledged their amazing effort and shared with them how they contributed to making my day that little bit better. So I did exactly that. It was warmly received. Not stopping there, I took out the laptop and make a customer complimentary feedback to report to Qantas, formally acknowledging this person's extraordinary contribution to their organisation. My report was duly recognised by Qantas and I received my numbered reference number accordingly. Imagine, my surprise when weeks later (today) I happen to be in the lounge once again and see this member of staff diligently performing their duties. I advised them I had submitted a complimentary report some weeks back and asked them if they had received any formally recognition. The answer was "no". What's tragically sad, is that for some reason this is the answer I expected. Shame on you Qantas - the only value you possess these days are some of the incredible people you have working for you and you clearly fail to put them at centre of what you do. People and culture should be at the heart of everything. Very disappointing. Why is it some organisations seem to place greater importance and focus on disciplining their people rather than, acknowledging, cultivating, growing, nurturing and building. I think there's a lesson for us all. #leadership #people #culture #peopleandculture

I recently came across a feature by DSV - Global Transport and Logistics, and one key point she raised resonated strongly with my own Project Management journey, Adaptability. This word, often overlooked, has been pivotal in navigating the complexities of managing large-scale projects. Adaptability, in my own experience, means more than reacting to unforeseen challenges. It’s about proactively anticipating change, streamlining processes, and balancing the needs of diverse teams and clients. This has been a guiding principle throughout my career, and Maybelline's story, the lessons I've learned from Project Management Institute and the PMI Singapore Chapter have reinforced this mindset, serving as a reminder of how critical it is in our line of work.

This is what it must feel like to sweep the Academy Awards! 🏆 We’re live at the Brandon Hall Group award ceremony, and just heard we won 4 Gold awards for our work with Cencora, and 7 Gold awards for our work with American Airlines! Congratulations to our partners Ann Anaya at Cencora and Nisha Maharaj at American Airlines for your relentless drive for excellence – it pays off. 🎉 [Visual Description: A screenshot of the Brandon Hall Group Award Zoom call screen, with Handcrafted Learning representatives Bracha Kurtzer Gross, Dorothy Cafino Finnigan, and Rachel Teeter's videos on the top left. Below that there are three logos of the winning companies, Handcrafted Learning, American Airlines, and Cencora. On the right side of the screen are the listed Gold awards: six in Learning and Development, one in Talent Acquisition, one in Future of Work, one in Human Resources, one in Diversity, Equity and Inclusion, and one in Talent Management.] #BHGAwards #learninganddevelopment #experientiallearning #learningexperiencedesign

Real stories. Real experiences. Check out what our attendees are saying about the AirCargo Conference! 👋 "This year's conference was AMAZING. I learned so much, made great new connections and it was awesome to reconnect with old friends." 🤝"Great organization by conference leadership. Informative sessions and fun networking activities planned. Great conference!" ✨"I thought the conference, hotels, and afterhours events were very well done. It was great seeing familiar faces and representing my airport." #AirCargo2025 #AirCargoConference #aircargo #airfreight #transportation #airforwarders #airforwardersassociation #AEMCA #ACINA #groundtransportation #motorcarriers #carriers #logistics #supplychain #conferences #networking #innovation

It's almost here! #CapaSummit. Reach out to Javier Pezzino and learn how the Hospitio Consulting & Professional Services team can help optimize your revenue productions capabilities, your operations and your technology. #airlinestrategy #traveldistribution #airlineoperations #travelai