Epic Resource Management, LLC’s Post

Success for independent hotels can be measured in many ways, such as through RevPAR and occupancy rates, online review scores, customer service ratings and profit margins. Achieving and maintaining high grades in these areas requires smart planning and a great team to consistently execute at high-levels to ensure operations run smoothly. To help properties fill their teams with all-star talent, here are a few tips for finding, hiring and coaching new team member for success. Check out these tips on our blog below! https://hubs.ly/Q02ptJK20 #propertymanagementsystem #hotelsoftware #hotelhiring #hiring #pms #hotels #inns #innkeeper #hiringforhotels #hotelreservationsoftware

Caesars Republic Scottsdale - WOW - Simply nothing more to say about it! 🌄 After MUCH anticipation, this GORGEOUS new property opened only 4 months ago (March 6, 2024). Shout out to Kasey Cameron, Revenue Manager - HCW Hospitality! 📣 Kasey works behind the scenes for Caesars owners working to set rates based on a ton of factors. She oversees several of their properties. Most of you probably don’t even know what a hotel Revenue Manager does. 🤔 A hotel room is an extremely perishable product. It's equivalent to a dairy product that has an 18 hour life span. Hotel RevMan is transparent to guests for a reason. I’m being presumptuous - but let’s move on 😏. No owner or investor wants money tossed out the window. HCW Hospitality has a great asset in Kasey.🙂 We worked together for several years at Camelback Inn. That’s only a sentence….here’s the story: Not only did we work together, please understand that she had to endure sharing an office with me...For years... My music, weird habits, lunch, moods…all that! Empathy! Yes - Please give Kasey an abundance! That’s a lot to ask of somebody 😏. The good news is that she and I saw things the same way. Do whatever it takes to get the job done, the best way possible and in the best interest for all. 🙂 We also shared an EXTREME amount of work. I needed her for our team’s success. She delivered - and with a smile, no matter how difficult things got for our team. Every day we had to balance the needs of: General Manager’s office Revenue Management Sales Event Management Accounting Front Desk Housekeeping Condo Owners (Hotel investors) …and in our eyes, most importantly: Meeting Planners and guests: (YOU) She was a much needed asset that I was afraid to lose. You see, she always wanted to move into Revenue Management. Timing was off for her, though. By 2016, Marriott International was due for growing pains. News of acquiring Starwood had hit. After almost 17 years in for me, it was evident that, once again, we would be asked/expected to do more - and get less in the end. Waters were also turbulent at JW Marriott Camelback Inn at the time (as the ebb and flow of life happens). I jumped ship when Yelp sailed by, into calmer and more lucrative waters. Kasey endured. Like most in hospitality, she got caught in the foam from the pandemic shutdown. She landed - in the perfect spot. That’s called perseverance is…and the desire to always work for the best of all parties - including one’s self! Kasey - Thank You! 🙏 You were the best partner I ever worked with! 🥇 ******* Let’s plan a meeting at: Caesars Republic Scottsdale Soon! Maybe you’ll get to meet Kasey - If not at Caesars, perhaps at one of HCW’s dozen or so other hotels throughout Indiana, Missouri, Kansas and Arizona (Hilton Hotels & Resorts, Marriott International, Hyatt Hotels Corporation and Caesars families). #KaseyCameron #KaseyShigenaka #HCWHospitality #HelmsBriscoe #SimplifyMeetingPlanning #JWMarriottCamelbackInn

Getting the complex revenue management needs of a resort property right is no small feat. But with the right tools assisting these efforts, resort commercial teams can reach new revenue heights. Our latest blog highlights how IDeaS technology helps resort properties tackle their biggest revenue management challenges. #RevenueManagement #Hospitality #HotelManagement

Maestro PMS, recognized as a premier provider of integrated, cloud-based, and on-site property management solutions for boutique hotels and high-end resorts, announces a transformative shift in hotel payment processing. There’s a growing recognition among independent hoteliers of the need to overhaul their payment processing strategies. Traditionally, integrating payment processes closely with a hotel’s main systems has posed challenges for independent operators, despite the significant advantages it offers in operational efficiency. The industry is gradually moving towards recognizing the importance of seamless payment integration, enabling direct linkage of payment functions with a hotel’s sales systems, although this integration requires a digital coordination to facilitate transactions. The emerging trend of embedded payment solutions is set to redefine how independent hotels manage costs and streamline customer transactions. “Embedded payment processing takes integrated systems to the next level by allowing hotels to source one provider for management software and payment processing capabilities,” said Warren Dehan, Maestro President. “Embedded solutions allow businesses to curate their own checkout experience, meaning no more bouncing from a hotel’s branded site to a third party to handle transactions. Guests prefer this approach to payments for a variety of reasons and are more likely to associate their purchase with a business or brand rather than a merchant this way.” Embedded payment systems offer additional advantages, including enhanced financial reporting accuracy and the consolidation of all purchasing data within one system. This approach not only provides hotels with deeper insights into their clientele but also enhances data security and bolsters consumer confidence, encouraging further spending. In-House ManagementPreviously, independent hotels have seen the value in utilizing third-party payment processors to democratize access to payment solutions, despite the introduction of certain obstacles. Redirecting guests to third-party payment interfaces can disrupt the purchasing experience and potentially deter buying decisions due to a lack of cohesive branding. Adopting an embedded payment solution offers a unified transaction experience, potentially improving conversion rates and fostering additional guest spending opportunities. This method also minimizes distractions during the checkout process and retains guest engagement more effectively. “Embedded systems also have the potential to improve the security of guest information tied to payments by reducing the number of channels a transaction must traverse before business can conclude,” Dehan said. “With money changing hands fewer times, there are fewer opportunities for guest data to be compromised. Additionally, avoiding third-party interactions also increases the perception of security when payment processing is concerned. Increasing positive

It's no secret that effective resort revenue management can be a struggle to pull off, particularly without the right tools in place. This blog highlights some of the key challenges an advanced revenue management system like G3 RMS can help you tackle on your way to improved revenue performance. #RevenueManagement #Hospitality #HotelManagement

It's no secret that effective resort revenue management can be a struggle to pull off, particularly without the right tools in place. This blog highlights some of the key challenges an advanced revenue management system like G3 RMS can help you tackle on your way to improved revenue performance. #RevenueManagement #Hospitality #HotelManagement

'Automating our revenue management systems has been a game-changer'... We don't get tired of hearing this. 😀 IDeaS Revenue Solutions G3 RMS takes what can be an incredibly time consuming and complex process for resort properties and makes it easy. Read on for IDILIQ's experience with IDeaS 👇 #Resorts #RevenueManagement #HotelManagement #Hospitality #Spain

⛅ My day begins with a quick briefing alongside my Assistant Manager to review guest-related issues and align on priorities. As part of the reservations team, I act as a bridge between departments, often collaborating directly with heads of departments to resolve significant guest concerns. For example, if a guest experiences a major disruption due to maintenance issues in their suite, I may coordinate directly with both the operations and housekeeping departments to find an immediate solution that satisfies the guest. I always believe that no issue is too big or small while managing customer service 👌 , ensuring all guest experiences and any complaints that need rectifying are handled with care, in addition to reviewing issues that may need executive-level decisions, such as approvals for refunds, investigations into lost items, or escalated cases requiring further action. In the oversight of revenue management, I review daily performance reports 📈 and pickup sheets, checking how we’re performing compared to our competition. We keep a close eye on our various channels, including OTAs, to see where there’s room for optimisation. Aligning on pricing strategies with my revenue team is vital in order to maximise revenue potential and stay ahead of the curve. Collaboration is key, and our daily strategy meetings help keep us responsive and competitive. Throughout the day, I remain hands-on, checking in with Operations to avoid any last-minute roadblocks ⛔ and ensure smooth execution without causing pushback from the teams on the ground. Besides checking in with our offshore Customer Service team is part of my routine in managing escalations. Toward the end of the day, I prepare forecasts and reports for our executive team, providing insights 💡 into the business’s current performance and projecting trends for the near future. This helps our leadership stay informed and make strategic decisions based on data. To wrap up the day, I have a debrief with my team, catching up on completed tasks and anything still pending. 🤹 Juggling multiple responsibilities in this fast-paced hospitality role keeps me constantly learning and engaged, and it's incredibly rewarding to be part of such a dynamic industry. Coming from a corporate background, returning to hospitality with Mana Mana Suites 🛏️ has been a refreshing and rewarding experience. #Jommanamana #BraveONEsCelebrateWINsTogether #YourFUNstartsHere #TogetherWeSucceed #PropertyManagement #AboveAirbnbBeyondHotel #Hospitality #CustomerService #Teamwork #Reservation #RevenueManagement #ManaManaSuites

Unlock Hotel Success: Power of Property Management Systems The (PMS)   Tired of manual processes slowing down your hotel operations? A centralized Property Management System (PMS) could be the solution. PMS software streamlines operations and provides insights to boost guest satisfaction, profitability, and competitive edge. Manual processes not only waste valuable time but can lead to errors, frustrated guests, and missed revenue opportunities. Key Benefits: Effortless Operations: Automate tasks for seamless efficiency. Imagine a PMS handling pre-arrival emails, room assignments, and real-time inventory updates. Guest-Centric Focus: Understand guest preferences and personalize their experience. Track past stays, dietary needs, and room choices for tailored service. Additionally, a PMS can automate personalized marketing campaigns and loyalty programs, further cementing guest relationships. Data-Driven Decisions: Make informed choices with real-time performance metrics. Analyze occupancy, identify top customer segments, and find areas to improve. Competitive Advantage: Stay ahead in a dynamic market. A PMS helps you quickly adapt pricing, promotions, and respond to trends. Hotel Operations Hub Let us dive deeper into how a PMS acts as your hotel's central nervous system: Reservations & Booking: A user-friendly PMS makes booking a breeze on your website or third-party platforms. Eliminate overbookings and manage complex groups with ease. Front Desk Efficiency: Empower your front desk with a PMS. Check-in/out becomes lightning fast, room status updates instantly, and guest folios stay accurate. Back-Office Integration: A good PMS seamlessly connects with other departments, reducing errors and improving communication. Data: Your Key to Success The true power of a PMS lies in data. Imagine having insights into: Guest Demographics: Target marketing and identify your most valuable guests. Market Trends: Understand local demand and competitor pricing for optimal revenue strategies. Operational Efficiency: Track staff performance and pinpoint areas for improvement. "'Since implementing our PMS, we've seen a 10% increase in guest satisfaction scores and a significant improvement in revenue per available room.'" – Robert at Qubed Hotels Choosing the Right PMS Consider these factors when selecting a system: Cloud vs. On-Premises: Cloud-based systems offer flexibility and scalability. Features: Tailor the PMS to your hotel's specific needs. Ease of Use: A user-friendly interface is crucial for staff adoption. Vendor Support: Choose a vendor with a strong track record. Call to Action Is your hotel still using outdated systems? Discover the transformative power of a modern PMS with a free demo. Contact leading providers today and see the difference it can make.

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