innRoad’s Post

A recent Wall Street Journal article highlights the downstream impact of ongoing #hotel staffing shortages, despite significant wage increases. These shortages are adversely affecting guest experience and loyalty. I wrote about this over a year ago, offering strategies for hoteliers to optimize operations and workforce without sacrificing service. However, the issue is larger than this. The hotel industry needs to do a better job educating young people as to why working in #hospitality can lead to a great career. Here are a few of my thoughts: 🤖 Future Proofed: Although AI-driven automation threatens many industries, hospitality remains relatively insulated. Industry research and opinion suggest that the majority of guests prefer human interaction, underscoring the continued need for human staff as long as travel (outside the metaverse) exists. 🏨 “Small” Business Ownership: the general public tends to think that the big brands own all the hotels. While an increasing percentage of hotels & resorts are owned by REITs today, a huge number are still owned by families or small groups with only a handful of properties. There are opportunities for individual investors to get into hotel ownership, and working for small companies has many benefits. ↗ Upward Mobility: the hotel industry is full of examples of individuals rising from entry-level jobs to become a GM (a great and rewarding career!) or hotel owner. In a constrained labor environment, opportunities to cross-train and promote within the industry are even greater 🌎 The Travel: a career working in hotels and hospitality can afford you opportunities to live and work in cities and countries all over the world. These skills are needed – everywhere! 🤝 The Hospitality: this is an industry that is fundamentally about people. Although any service job working with the public can be very tough, the industry is full of individuals that deeply care about connecting with others, which can make for a great working environment What has been your career path in hospitality? What advice would you give to someone considering a career in this industry? #travel #hotels #AMon WSJ: https://lnkd.in/g2_cfgiS A&M Blog: https://lnkd.in/gF2ZXhrQ

🏨 It's time for a reality check: the recent hotel hiring spree might sound like good news, but it's time for a reality check. ✅ The hospitality industry has been on a rollercoaster as explore by The Wall Street Journal. And it's fair we're either feeling the twists and turns or about to experience them. 🎢 In short, staff shortages are very real, and it's impacting the guest experience. 💼 The Hiring Frenzy: Hotels are striving to bring back the charm, but it’s not without its challenges. From room service to amenities, the post-pandemic era demands more hands on deck. 💸 The Cost Conundrum: While daily room rates stay high, hotels are grappling with a $123 billion compensation bill this year. The industry is caught in a dilemma—how to offer top-notch service without burning a hole in travelers' pockets. 🔄 The Industry Pivot: Hotels are getting creative, but not without reservations. Embracing efficiency through technology and multifunctional staff might be the new norm, but the workforce is watching cautiously. 🌐 A Sector in Transition: The recovery is uneven, and every hotel is on its unique journey. Some are thriving in Southern Florida, while others are redefining services elsewhere. 🤝 A Call for Collaboration: Now more than ever, the industry needs solutions that adapt to these challenges. It's a call for collaboration—between technology and tradition, efficiency and empathy. At Nowsta, we're not just a platform; we're your partners in navigating these unprecedented times. Let's reimagine hospitality together. 🌟 https://lnkd.in/gVPrauGg #HotelIndustryInsights #StaffingChallenges #NowstaPerspective 🛎️✨

Attention hotel industry professionals! 🏨 In the hustle of filling frontline positions, we sometimes miss the mark and end up with the wrong hires. It's essential to ensure our candidates are equipped with fundamental knowledge, including calculating occupancy percentage, ARR, and RevPAR. Let's spark a discussion: How do you calculate hotel occupancy percentage? What's your approach to determining ARR? Share your insights on calculating RevPAR. Let's sharpen our recruiting strategies and elevate our teams together! #hotel #hotels #frontoffice #hotelsandresorts #sales #training #jobs #recruitment #recruitment #india #knowledge

For my hospitality industry network. Three ways you can tackle the challenges of hiring.

The hospitality industry is booming, but finding the right people to fill your open positions can feel like searching for a five-star experience on a one-star budget. You know qualified candidates are out there, but wading through a sea of applications is a recipe for frustration and wasted resources. Share your thoughts in the comments below! Let's discuss the challenges and find solutions together to build stronger hospitality teams. #hiring #hospitality #hotelhiring #hotels

More than three-quarters of surveyed hotels are experiencing a staffing shortage, and hotels are increasing pay, benefits, and perks to recruit and retain employees, according to a May survey of hoteliers conducted by the American Hotel & Lodging Association (AHLA).   Over the last six months, 86% of respondents have increased wages, 52% have offered greater flexibility with hours, and 33% have expanded benefits to cope with the nationwide workforce shortage. Nonetheless, 79% say they are still unable to fill open positions.   Seventy-six percent of survey respondents said they are experiencing a staffing shortage, and 13% reported they are severely understaffed, meaning the shortage is affecting their hotel’s ability to operate. The most critical staffing need is housekeeping, with 50% ranking it as their top hiring need.

🌴 Industry Profiles: Resort Operations Unveiled – Managing Seasonal Demands and Guest Expectations 🏖️ Running a resort is a delicate balancing act, especially when it comes to managing the ebb and flow of seasonal demands and ever-evolving guest expectations. In the hospitality industry, where experience is everything, resorts must stay agile and proactive to ensure guest satisfaction year-round. Key Strategies: Forecasting and Planning: Resorts like Club Med use advanced forecasting tools to predict occupancy rates, allowing them to optimize staffing levels and inventory during peak and off-peak seasons. Tailored Guest Experiences: Successful resorts, such as the Four Seasons, focus on personalized services—whether it's curating bespoke experiences for returning guests or offering seasonal amenities that cater to specific guest needs. Staff Training and Flexibility: Resorts that excel, like Sandals, invest in continuous staff training to adapt quickly to seasonal changes. Empowered and well-trained staff can make all the difference in exceeding guest expectations. Technology Integration: Leveraging technology, from mobile check-ins to real-time guest feedback systems, helps resorts like Marriott stay ahead in managing guest experiences efficiently. 🛎️ Hiring Insight: With the growing complexity of managing resort operations, there's an increasing demand for skilled professionals who can navigate the challenges of seasonality and deliver exceptional guest experiences. Roles in guest relations, operations management, and seasonal staffing are particularly in demand. To learn more about job opportunities in this domain, check the link in the comments section. #HospitalityIndustry #ResortManagement #SeasonalDemand #GuestExperience #ArbeitNexus #CareerOpportunities #Hiring

More hotels, more rooms, and more hiring - but what about more talent? Talent and hiring in hotels are not just about physical labor for housekeeping or F&B; they need to focus on cultivating a skilled workforce in every role and department. Technology is evolving every day, and so must the industry, and the top brains need to start working because the industry needs a lot of workforce and the workforce needs jobs; the industry can surely offer. There's no doubt that the next five years will usher in the golden era of hospitality with the inception of newer brands. But the question remains: Are we adequately prepared for it?

Elevate Your Hotel Career with RoomsRelay Hire! Are you a hotel industry freelancer, task force member, or consultant looking to showcase your expertise and land your next big opportunity? Look no further than RoomsRelay Hire! 🔗 RoomsRelayHire.com At RoomsRelay Hire, we provide an intuitive and powerful platform where hospitality professionals can create compelling service listings that capture the attention of hiring managers. Whether you're a seasoned consultant or a dynamic freelancer, our platform helps you stand out in a competitive market. Why RoomsRelay? ✅ Showcase Your Experience: Highlight your achievements and specialized skills in a comprehensive, easy-to-navigate format. ✅ Boost Visibility: Get your profile in front of top hotel owners and general managers actively seeking talented professionals. ✅ Enhance Your Listings: Our team of experts, with over 20 years of industry experience, guides you in crafting listings that focus on critical KPIs like Occupancy Rate, RevPAR, Customer Satisfaction, and more. ✅ Maximize Opportunities: Whether you're aiming to increase revenue, reduce costs, or improve guest satisfaction, RoomsRelay connects you with the right opportunities. Ready to take your hotel career to new heights? 🔹 Visit RoomsRelayHire.com 🔹 Create your profile 🔹 Start showcasing your expertise today! Join the RoomsRelay Hire community and let us help you connect with the best opportunities in the hospitality industry. Your next career milestone is just a listing away! #HotelIndustry #HospitalityCareers #RoomsRelayHire #HotelConsultants #Freelancers #HospitalityProfessionals #CareerGrowth #JobOpportunities

Been hearing similar things from Hotel GM's this month... It seems like going into Thursday - occupancy projections may be around 50-60% only to finish the week around 90% with a ton of last minute bookings and a more localized guest base. "I think that in 2023 people wanted to get out and travel far, visit larger cities, experience new cultures... but the metrics are showing that in 2024 we are serving a relatively more local crowd right now that is wanting to travel but choosing closer, more affordable options last minute." This makes scheduling to match occupancy nearly impossible!!! Gigpro allows Operators the flexibility to match their staffing levels with their occupancy levels. With an on-call list of favorite Pros these GM's are able to ensure their team is never short staffed, their core team feels supported, and they are able to conduct working interviews while increasing Customer Satisfaction Scores!!! F+B / Housekeeping / Maintenance + Engineering / Banquets / Laundry / and more - All of these departments feel the effects of fluctuating occupancy projections - why not provide them with a true resource?! #Hotels #HotelStaffing #Gigwork #OpenJobs