Erik Glitman’s Post

Mystery shops provide a unique perspective on what it is like to be a competitor's customer. A mystery shop can identify pain points in the shopping experience, and actions to remedy those points.

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Mystery shop like a pro with the tips, tricks, and best practices to get the most out of qualitative research from these research leaders. Representing the carrier and vendor sides, Patrick Sturgeon of Fletcher and Waverly Weinberg of MassMutual will explore best practices in mystery shopping your competitors. Join us in Boston April 28-30 to delve into ways of obtaining stakeholder buy-in, engaging with research partners, and setting up and executing a mystery shop that delivers more than just a quote. Presenters then bring it home with real-life examples and directions on implementing learnings post-research. Register online for the conference in Boston at https://lnkd.in/gbTbm34n Connect. Learn. Grow. Join SIR!   #SIR54AC #societyofinsuranceresearch #insuranceresearch #mysteryshopping #qualitativeresearch Daniel Tkebuchava Robert Solomon Barbara Martel Erik Glitman Janah Hammach Gillis Lynn Austin Tucker MBA, CPCU, ARM, AINS, CPRM Jennifer Chase Jennifer Pipia

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