Obsessed with making the Human Experience more human through thoughtful and inclusive design | CX Advisory Board Member | Diversity & Inclusion Champion | Passionate Equity Advocate
Your C-Suite wants metrics! Even more than metrics, they want to understand dollars ($$$). Yet only 12% of CX leaders can effectively show ROI, and only a quarter of those can tie it directly to a dollar amount, according to a CX Economics Latam Study by Clientrika. Check out our blog for tips on how to get C-Suite buy-in for your CX agenda.
Bridging the gap: strategies to raise CX to the C-suite In our latest blog post, we explore how to exsure CX is part of the C-suite agenda. Check it out: https://bit.ly/44X1a5H #CX #Free Resource #Blog #C-suite
Loyalty & Customer Value Economics Expert | CX Economist | CXPA Global Board Director | Strategic Marketing | Digital Transformation | Customer Retention | ROI | Finance & Quantitative Skills | Postgraduate Professor
5moErryca Robicheaux Thank you very much for quoting us 🚀🔝 There is no doubt that economic connection of customer experience remains a challenge. Great article! 💪🎯