Erryca Robicheaux’s Post

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Obsessed with making the Human Experience more human through thoughtful and inclusive design | CX Advisory Board Member | Diversity & Inclusion Champion | Passionate Equity Advocate

Your C-Suite wants metrics! Even more than metrics, they want to understand dollars ($$$). Yet only 12% of CX leaders can effectively show ROI, and only a quarter of those can tie it directly to a dollar amount, according to a CX Economics Latam Study by Clientrika. Check out our blog for tips on how to get C-Suite buy-in for your CX agenda.

Sebastien Munar, CCXP, XMP

Loyalty & Customer Value Economics Expert | CX Economist | CXPA Global Board Director | Strategic Marketing | Digital Transformation | Customer Retention | ROI | Finance & Quantitative Skills | Postgraduate Professor

5mo

Erryca Robicheaux Thank you very much for quoting us 🚀🔝 There is no doubt that economic connection of customer experience remains a challenge. Great article! 💪🎯

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