Sabio

Today is World Menopause Day 🌸 - a day dedicated to breaking taboos and improving women’s health and wellbeing by raising awareness about the symptoms of menopause and the support available. At Sabio, we’re committed to raising awareness and fostering a supportive environment. As part of our efforts, we've created an internal community of Menopause Champions who offer confidential guidance and a listening ear. Earlier this year, we also partnered with an external provider to train our managers on how to support colleagues through perimenopause and menopause. To mark this day, some of our Menopause Champions have shared their thoughts to raise awareness and offer support. Check out what they had to say! 👇 #WorldMenopauseDay #MenopauseAwareness #Perimenopause #HormonalHealth #WomensWellness #WomensHealth Evonne Chinsamy, Richa Kareer, Paula Hildreth

Following Transcom's 'Best Use of AI' win at GITEX Global 2024 for their real-time translation solution, Sabio and Avaya are hosting a webinar next week to explore how Transcom is transforming the contact centre industry with their AI-powered translation technology! What you’ll learn: ✔ Behind the scenes: A deep dive into the AI engine and Avaya Experience Platform ✔ From AI hype to reality: How Transcom is optimsing CX and resource utilisation ✔ Live demo: Watch the real-time translation in action ✔ How to turn an idea into a working MVP in weeks ✔ Live Q&A Don’t miss out – register today: https://lnkd.in/eTmnxP9i #AI #AvayaAXP #ContactCentre #Innovation #CX

Huge congratulations to two of our valued customers, Securitas Direct by Verisure and Flutter UK & Ireland, on being shortlisted as a finalist ahead of the upcoming Verint Inspire Awards in London. 👏 🏆 Securitas has been shortlisted in two categories: - Innovating with AI & Analytics - CX Automation Champion 🏆 Flutter UK&I is a finalist in the: - Best Augmented Workforce category A great achievement by both and we're proud to work with such forward-thinking organisations. We wish you both the very best of luck! #VerintInspire #CustomerExcellence #Innovation #CX

At our recent Women in Tech session, Laura Savell shared how small steps can lead to huge transformations in managing stress, anxiety, and life. 💬 "The smallest steps lead to the biggest transformations. Managing stress, anxiety or even just 'life' doesn't require grand solutions. What's important is the next tiny step". Balancing her tech career with a passion for hypnotherapy, Laura’s story reminds us that small, achievable goals can break the cycle of overwhelm and empower us to thrive. Thank you, Laura, for sharing your personal journey and inspiring us all! 👏💜 #WomenInTech #Empowerment #MentalWellbeing #SmallStepsBigResults Mel Bogin

Congratulations to our customer, Transcom, on Winning 'Best Use of AI' at GITEX Global 2024 event in Dubai! 👏 We're delighted they’ve received this recognition, which comes thanks to their groundbreaking AI-powered Real-time Voice Translation project in collaboration with ourselves and our partners Avaya and friends at Cognigy. But what makes this solution so special? ✔ Enables agents to communicate with customers in their native languages (over 100 languages)  ✔ Allows hiring based on knowledge rather than language skills  ✔ Reduces customer service costs by 25%, or as much as 65% depending on markets and use cases Great work by everyone involved in this project – particularly to the outstanding Transcom team. Here’s to many more accolades! 🙌 https://lnkd.in/e6z2Hv6g #AIInnovation #CustomerExperience #GITEX2024 #TranscomAward #SabioGroup #Avaya

Are you keeping pace with the evolving CX landscape? Our Head of Communications, Joe O'Brien, breaks down key insights from the newly released ContactBabel UK Customer Experience Decision-Makers' Guide 2024-25. 💡 Discover:  - Why CX is overtaking price as a competitive edge  - The dominance of live telephony in customer interactions  - How businesses are balancing tech investments with the human touch  - Critical factors driving positive customer experiences Don't miss this opportunity to align your CX strategy with the latest industry insights. Read the full blog to learn how you can bridge the gap between your current CX capabilities and future aspirations. 🔗 https://lnkd.in/eVfvQJja #CustomerExperience #CX #BusinessStrategy #ContactBabel

Today is World Mental Health Day, a reminder of the importance of mental health and well-being in all areas of life, including at work. Mental health isn’t just a one-day conversation, but today serves as a reminder to check in with ourselves and those around us. 🌍💜   At Sabio, we are committed to fostering a supportive environment, where everyone feels safe to talk about mental health without fear of stigma. Every action counts—whether it's taking breaks away from your desk, chatting with a colleague, or spending some time outdoors. We asked our Sabio Mental Health First Aiders (MHFA) for their insights on looking after your mental well-being in the workplace and beyond. Scroll to take a look at what they said. 💬   We also have available resources to support our colleagues, including our Employee Assistance Programme, trained Mental Health First Aiders, menopause support, and well-being resources. #WorldMentalHealthDay2024 #MentalHealthAtWork #MentalHealthMatters #MentalHealth #Wellbeing Mental Health Foundation

We’re proud to sponsor Call Centre Helper Magazine’s 2024 Survey Report: What Contact Centres Are Doing Right Now. This year, AI is transforming the landscape - from tech vendors enhancing products to contact centre leaders reimagining CX, and agents embracing automation and augmentation on the frontlines. The survey covers Advisor Experience, AI, CX, Workforce Management, and more, with insights from over 200 contact centre professionals. Don't miss out - download the full report now 👉 https://lnkd.in/eGZEW2EJ #ContactCentre #CustomerExperience #AdvisorExperience #Automation #AI #CX #WFM

Last chance to register! ⏳ In today’s competitive airline industry, delivering exceptional customer experiences while optimising costs is more critical than ever. Don’t miss out on this exclusive webinar with Sabio & Twilio, where we reveal how AI-driven solutions are transforming leading airlines! ✅ What you’ll learn: - Proven insights from top airlines - How agile platforms like Twilio are driving rapid innovation - Practical tools to enhance CX, streamline operations, and maximise budgets Whether you’re focused on CX, operations, or cost management, this session will equip you with the strategies to stay ahead in a fast-evolving market. Register now and secure your spot: https://lnkd.in/eh2ZRz8r #AI #Airlines #IVR #Innovation #CX #Webinar

Unlock the Full Potential of Your Genesys Cloud CX! ☁ Are you maximising the power of your Cloud CX investment? Join us for an exclusive Community Day in London on Thursday, 7th November where we’ll dive into the latest Genesys Cloud CX features and innovations. Agenda highlights: ✔ Market trends: What the future holds for CX ✔ Genesys roadmap and beta programs ✔ Upskill on Genesys Cloud CX ✔ Improving CX productivity with AI ✔ Optimise your operations with Mission Control ✔ Live customer case study Don’t miss this chance to upskill, explore new features, and connect with industry experts! Register here: https://lnkd.in/dvQdB_mK #SabioCommunityDay #CXInnovation #GenesysCloud #AI #CXCommunity