One of the topics that came up in our recent webinar on timetable policy, procedure and process was how to set KPIs. It’s important to include KPIs in your timetable policy document, because they set out the direction you’re heading in and give you something to benchmark future success against. Your KPIs are essentially the goals you’re seeking to achieve. But sometimes, by focussing on these goals, you aim a little too broadly. For example, you may say “our goal is to improve the overall student experience”. True, but if you set this as a KPI, you may run into trouble when you realise you’ve set a goal too broad to measure. We think a good way to approach timetabling KPIs is to flip the goals on their head and instead think about the challenges you want to solve. Do you want – for example – to reduce the number of last-minute changes to timetables? Have everyone stick more rigorously to deadlines? Eliminate clashes for joint honours students? The more specific you can be, the easier it is to come back and measure how successful you’ve been in meeting your KPIs later. The easier it is too, to create the specific processes and procedures that will help you to meet them. How do you set your timetabling KPIs? Do you start by identifying the challenges you want to address? Tell us in the comments, we love hearing from our community! #Escentral #Timetabling #KPIs #TimetablePolicy #Students #University
