Essen Health Care’s Post

View organization page for Essen Health Care, graphic

7,493 followers

We are thrilled to introduce Loren Jacome, MHA, CSBI, CPXP as our new Director of Patient Experience at Essen! Loren is a dedicated and versatile healthcare administrative professional with over 15 years of immersive experience in the healthcare sector. She will lead initiatives to enhance our patients' experiences, aiming to make Essen the preferred choice for our patients. Loren's efforts will focus on supporting our teams to deliver consistent, exceptional experiences that complement the high-quality care provided, becoming the recommended choice for our patients' families and friends. A native of Washington Heights, NYC, Loren holds a Master's degree in Healthcare Administration and is accredited as a Business Intelligence specialist by the Healthcare Financial Management Association (HFMA). Fluent in Spanish and Portuguese and certified as a medical interpreter, she has extensive experience in major NYC hospitals, including Memorial Sloan Kettering and Hospital for Special Surgery. Loren has held pivotal roles in patient-facing and leadership capacities, most notably with the Global Patient Services population at New York Presbyterian Hospital. Recently, as Patient Experience Manager for the New Jersey Region at Optum, she achieved a remarkable 9-point increase in the Net Promoter Score for 150 practices across New Jersey within just 10 months! In her spare time, Loren volunteers with the Emmanuel Foundation NY, teaching financial literacy to underserved communities, and at the Apostolic Assembly’s Temple Emanuel, guiding children and adolescents in integrating core Christian values into their everyday lives. Loren is committed to patient and family-centered service excellence, demonstrated through strong working relationships across large healthcare enterprises. Join us in welcoming Loren to the Essen family! We're excited to have her lead our patient experience initiatives and support our mission of providing exceptional care. #WelcomeLoren #PatientExperience #EssenFamily #HealthcareExcellence #CommunityCare 

  • No alternative text description for this image
December Wells 🌈✊🏾

📍NYC Human Resources Business Partner

3mo

Happy you’re on the team Loren Jacome, MHA, CSBI, CPXP 👏🏾🙌🏾

Imelda Tavas

Chief Administrative Officer (CAO) at Essen Health Care One of the Largest Physician-Led & Community-Based Healthcare Provider in NYC

3mo

Welcome to the Team, Loren.

Silvia Posada

Sr. Vice President, Network & Development at Essen Health Care | Population Health Management | Contracting & Value Based Care | Sales & Marketing

3mo

Super excited you joined us!! welcome..

Freddy Fortoso

Assistant Vice President of Community Outreach & Growth at Essen Health Care

3mo

Welcome to the team!

Jennifer Angueira

Operations Manager at Essenmed Housecalls

3mo

Welcome to the Team!!!!

Adrian Jordan

VP Marketing @ Essen Health Care | Expert in Segmentation, Demand Generation, and Brand Launches | Proven Revenue Growth | Cultivator of Excellence & Collaboration | Student of Marketing

3mo

¡Bienvenida! 🙌🏾

Dena Handlin

Accounting Business Partner at Essen Health Care

3mo

Welcome aboard!!

Michael Scuria

Chief People Officer, Essen Health Care

3mo

Welcome Loren!

See more comments

To view or add a comment, sign in

Explore topics