Everest Group’s Post

Everest Group's Harpreet Makan and Santhosh Kumar Vadrevu will join a panel of experts that will discuss next-gen technologies like #GenerativeAI, performance analytics and process intelligence that are pivotal in evolving #ContactCenters into advanced #CX hubs. https://okt.to/LWeC9n They will discuss: ⚡Key business priorities for contact center leaders ⚡Characteristics of a future-ready contact center ⚡Harnessing next-gen technologies for CX center transformation ⚡Overcoming barriers and implementing technologies at scale

Everest Group's Harpreet Makan and Santhosh Kumar Vadrevu will join a panel of experts that will discuss next-gen technologies like #GenerativeAI, performance analytics and process intelligence that are pivotal in evolving #ContactCenters into advanced #CX hubs. https://okt.to/G8jsZd They will discuss: ⚡Key business priorities for contact center leaders ⚡Characteristics of a future-ready contact center ⚡Harnessing next-gen technologies for CX center transformation ⚡Overcoming barriers and implementing technologies at scale

Everest Group's Harpreet Makan and Santhosh Kumar Vadrevu will join a panel of experts that will discuss next-gen technologies like #GenerativeAI, performance analytics and process intelligence that are pivotal in evolving #ContactCenters into advanced #CX hubs. https://okt.to/kXaydg They will discuss: ⚡Key business priorities for contact center leaders ⚡Characteristics of a future-ready contact center ⚡Harnessing next-gen technologies for CX center transformation ⚡Overcoming barriers and implementing technologies at scale

In this upcoming webinar, I look forward to sharing insights from Everest Group’s latest research about the leverage of #nextgentech in #contactcenter. The research aims to uncover ways in which disruptive technologies such as #ProcessIntelligence and #GenAI can play a pivotal role in evolving contact centers into advanced CX hubs. Register here -

Transform digitally Deliver humanely. Technology is tool and it cannot replace humans nor humanity. I share this with Kash Sadiq in a podcast on #contactcenters & #customerexperience

Our very own Rameez MeeraSahib joined Krisp's Voice AI Newsletter this week to discuss VXI, AI, and all-things tech!   Watch the video to learn more about #AI in the contact center, including how it'll transform:   - Live speech translation - Average handle time (AHT) - Reduction in after-call work and mundane tasks - Turnover and the employee experience Thanks for your insights, Rameez! #VXI #VXIGlobalSolutions

Everest Group, supported by TELUS International, surveyed CXM leaders to determine their enterprise readiness for GenAI in 2024. Access the findings to inform your own GenAI plans: https://lnkd.in/gN8qG62n #GenAI #CXM

In the latest #FutureofVoiceAI episode, Davit Baghdasaryan and Rameez MeeraSahib, CTO at VXI Global Solutions, discuss the AI-driven transformation in contact centers and what future holds for the BPO tech landscape. 🔥 Catch the full discussion and key takeaways for a glimpse into what VXI is doing to drive that transformation today and Rameez's predictions for AI-enabled CX management and the importance of partnerships in innovation 🚀 https://lnkd.in/gZnwiwKZ? #VoiceAI #ContactCenterTransformation #CX

#AI is rapidly transforming the #telco industry but how can we future-proof contact centers? Kash Sadiq poses this compelling question in our latest video, and Reshma Abdullah provides a thought-provoking perspective.   Reshma emphasizes that we can’t completely future-proof contact centers and the human element will always be indispensable. Despite advancements in #automation, human interaction remains crucial to ensure quality and empathy in customer interactions. The key is to blend cutting-edge technology with human expertise to create a resilient and adaptive contact center.   Watch the full video to explore how to balance automation in contact centers.   Contact us and join the conversation today!   #ContactCenter #CustomerExperience

Check out this discussion as Rameez MeeraSahib of VXI Global Solutions explores the transformative impact of Generative AI on Customer Experience Management and Contact Centers. #CX #GenAI #DigitalBusinessTransformation #VXI