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Everest Group's Harpreet Makan and Santhosh Kumar Vadrevu will join a panel of experts that will discuss next-gen technologies like #GenerativeAI, performance analytics and process intelligence that are pivotal in evolving #ContactCenters into advanced #CX hubs. https://okt.to/jZnuiM They will discuss: ⚡Key business priorities for contact center leaders ⚡Characteristics of a future-ready contact center ⚡Harnessing next-gen technologies for CX center transformation ⚡Overcoming barriers and implementing technologies at scale

Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX Excellence

Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX Excellence

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