Last time, I introduced you to two pivotal Claim Assist Solutions leaders, Luke Harris, and Melanie Bailey.
This time, I’d like to introduce two dynamic Allcat Claims Service leaders, Joe Louwagie and Greg Fleming. I’ve worked with both during my insurance career and when it came time to reshape the Allcat property and auto desk adjuster teams, I immediately thought of them. Both gentlemen joined Allcat within the last year and have made an immediate impact. While they approach challenges differently, the results are always the same – successful.
Joe’s expertise lies in operational efficiency. He’s built an incredible track record of vastly improving several departments to achieve greater results. His passion and drive to improve not only the business, but people, is what drove him to become an adjunct professor and teach courses such as “Strategic Management and Executive Leadership” for an MBA program. He dives right into challenges and quickly rewards his team for successes.
Besides his insurance claims experience, Greg also has expertise in change management, account management, sales, contact center operations and customer satisfaction. This last one is key – I call Greg “coach” because his motivational talks always inspire his team to strive higher than before. He’s a transformational leader with a track record of process improvement and building high performing teams that drive strong business results. When he’s not at work, the coach is, of course, coaching his son from the sidelines or beating everyone at a game of golf.
Late last year, Joe and Greg came together to review their teams’ results and discuss how they could make one of our core values – EVERYONE deserves the best service – come alive for employees. Whether it’s a customer, vendor, or fellow employee, we expect our adjusters to live this core value, which in turn, leads to high-quality claim handling. These two jumped right in to create a program, Making the Grade, which focuses on results in several categories that are service related and reward adjusters who achieve top results. Of course, with these two at the helm, we’ve seen outstanding results for our clients.
Both are making the rounds at various conferences this spring, so be sure grab time with them to learn more about how they’ve dived into challenges from their unique viewpoints and created winning teams. Thanks, Joe, and Greg, for everything you do to make Allcat, and in turn, Claim Assist Solutions, successful – we’re so glad to have you on the team! #toptalents #differencemakers #insuranceclaims
Head of Casualty, CHIEF Member
3wCongrats my friend! So well deserved!