Evri’s Post

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62,062 followers

2mo

We're delighted to have been shortlisted for the Best Use of AI at the UK Customer Experience Awards! Our ambition is to provide an answer for everyone. With millions of parcels delivered everyday, we've worked with Robiquity to implement an intelligent automation solution to help our customer service team respond faster and more consistently to enquiries and claims, freeing up time to handle more complex enquiries.

61 Comments

Carole smith

2mo

I can’t believe the ridiculous customer service they offer… you cannot speak to a human at all ! I’ve no idea where my parcel is , I’ve tried chat , phone and email for days but got no response or help

3 Reactions

Geraldine Abbott

Delivery Manager at Experian plc

2mo

Worst use of AI I've ever seen. For the second time I'm unable to get hold of a human as your AI just is unhelpful. Evri have failed to collect my parcel which I have paid for, I've no idea if/when they will turn up. What a great way to make money. Take the money, don't provide a service.

3 Reactions

George Johnston

Senior Policy and Delivery Manager | Health Policy | Paramedic | MSc Government, Policy and Politics

2mo

Hi Evri - I sent an urgent email last week in regard to parcel number C00HHA0486754226 / Incident: 240610-016200. This has now been going on for months. Dreadful customer service.

1 Reaction

Darren T.

Experienced Manager

2mo

Can a member of the evri team please reach out to me. I’m currently experiencing horrendous customer service in regards to a non delivered package……

Peter Lawson

2mo

Yes congratulations on losing everyone's parcels and a non exultant customer services team that couldn't give two hoots

2 Reactions

Peter Lawson

2mo

Is this for the aliens that keep losing our parcels

1 Reaction

Joy Gillon

2mo

Another week down the line and nothing happened! Still no parcel and upset 11 year old girl that needs the stuff for her camp! You have everything you need to deliver including what 3 words and still nothing! How on earth do you think you deserve an Award other than one for the most unreliable deliver company in the Country! I like to repeat since 2022 I haven not received one parcel from Evri which should have been over 30 minimum! Also not be able to speak to a Human who takes responsibility is a bloody nightmare, I don't want to chat with AI

2 Reactions

Szabina Vezendi

Student

2mo

☹️

Chris Gatrell

Principal Intelligent Automation Manager

2mo

Fantastic work by everyone to implement a solution that really will provide an improved customer experience for so many of our customers! I have seen first hand how hard the team at Evri and Robiquity have worked to ensure this was delivered with the highest quality - great job everyone! James Procter and Tom Davies - appreciate all the support your incredible team have provided!

8 Reactions

Jason Savory

Senior Automation Developer and Freelance Media Composer

2mo

Amazing news, top work from everyone and I'm proud to be part of this team and work with Robiquity on the future of intelligent solutions at Evri

3 Reactions

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