Michel Da Silva’s Post

Navigating AI in customer service this year? Take a coffee break with Audrey William, Principal Advisor at Ecosystm, and Gijs van de Nieuwegiessen, Khoros VP of Automation, as they discuss the future of customer service and how AI automation can streamline your operations to revolutionize your customer experience. ☕️✨

Is automation and the use of AI a bit intimidating? Need help figuring out exactly where to start? Join our live masterclass on May 15th to learn tips, tricks, and pitfalls for maximizing automation and AI in your contact center. Justin Franklin, Director of Communications and Engagement at Cedar Financial, and Edwin Margulies, Chief Evangelist at Nextiva, will share: ✅ The role of automation and AI in transforming operational efficiency and customer satisfaction ✅ Best practices for selecting use cases from a proven discovery process ✅ Real-world examples of how AI and other forms of automation can improve operational efficiency ✅ Strategies for avoiding common pitfalls in automation and AI projects Register here: ➡️ https://bityl.co/Pkca

Are you using AI and automation in your contact centers? It's provided a boost in our recovery efforts at Cedar Financial! I'm excited to partner with Nextiva to discuss this topic! #nextiva #cedarfinancial #automation #AI #contactcenter #debtrecovery

Navigating AI in customer service this year? Take a coffee break with Audrey William, Principal Advisor at Ecosystm, and Gijs van de Nieuwegiessen, Khoros VP of Automation, as they discuss the future of customer service and how AI automation can streamline your operations to revolutionize your customer experience. ☕️✨

Attention CX Ninjas! With the proliferation of tools and the arrival of AI, how does one navigate today's modern customer engagement tech stack? Join us as we sit with experts from Movable Ink and Mammoth Growth for a panel discussion on Navigating the 2024 Customer Engagement Stack We will dive deep into top technologies, trends and strategies changing the game in CX tech. Don't miss out! https://lnkd.in/eu_7QFyC

🚀 Ready to revolutionize your customer support? Join our exclusive webinar, "AI Service Hub: Transforming Modern Customer Support," on April 24th at 10 am (Chicago Time). 🤖 Discover how AI reshapes customer service strategies and learn actionable insights to streamline operations and boost satisfaction. Whether you're a Customer Service Manager, Operations Professional, or Innovation Leader, this session is tailor-made for you! 🔑 Key Topics: - Harnessing the power of AI for personalized support. - Best practices in AI-driven customer service. - Live demo featuring the Atlassian platform. 🎟️ Reserve your spot now: https://bit.ly/49nty1p Don't miss out on this opportunity to stay ahead of the curve in customer service innovation!

🤙 AI-Driven Customer Interactions in Contact Centers The integration of AI into the contact center environment has become unavoidable. This is particularly relevant in the current landscape where customers expect personalized support around the clock. It is anticipated that AI-driven interactions will dominate the customer service scene in 2024 and beyond. So, what prompts the shift towards AI-driven interactions, and how does this trend influence customer engagements? What benefits do contact centers accrue from this evolution? Continue reading to explore the transformative effects of AI-driven interactions on the customer support landscape. 👉 Part 1: https://lnkd.in/gBBeAcr5 👉 Part 2: https://lnkd.in/gRuu4Zmd

Unlock the Secrets to Customer Retention with AI! 🚀 In the highly competitive business landscape, understanding and mastering the customer journey is more important than ever. Here's how integrating the Box-Jenkins

🗓️ Only a couple days left—don’t miss out on unlocking the potential of every customer voice with our webinar on March 13.
 Dive into the world where silent feedback speaks volumes! 📢💬 Traditional customer satisfaction metrics like CSAT and NPS only tell half the story. It's time to shine a light on the silent majority, whose feedback remains unheard, yet is invaluable. 🔦
 Join us to explore Glassbox's revolutionary Voice of the Silent (VoS) solution, which leverages AI to interpret the unvoiced customer sentiments, providing a comprehensive understanding beyond visible responses. 🔍 Save your spot 👇 https://lnkd.in/eDB5hAXh

🚀 Ready to revolutionize your customer support? Join our exclusive webinar, "AI Service Hub: Transforming Modern Customer Support," on April 24th at 10 am (Chicago Time). 🤖 Discover how AI reshapes customer service strategies and learn actionable insights to streamline operations and boost satisfaction. Whether you're a Customer Service Manager, Operations Professional, or Innovation Leader, this session is tailor-made for you! 🔑 Key Topics: - Harnessing the power of AI for personalized support. - Best practices in AI-driven customer service. - Live demo featuring the Atlassian platform. 🎟️ Reserve your spot now: https://bit.ly/49nty1p Don't miss out on this opportunity to stay ahead of the curve in customer service innovation!