Emanuel Whybourne & Loehr’s Post

Location 101: It's not just an address; it's your business's first impression. Let's unpack why where you set up shop matters more than you might think, especially in the hospitality industry, with Namokar Jain from One Window. Are you looking for guidance in launching your very own F&B venture? Let's connect to create unique experiences! #hospitality #foodandbeverageconsultant #businesslocation

“The only competitive advantage that exists over the long term comes through hospitality—through creatively, generously, and consistently investing in relationships.” - Will Guidara Before #nbforum2024, many of our participants didn't know who Will was—but they sure do now. Last Thursday, he gave an inspiring keynote that took us through his journey in making Eleven Madison Park the #1 restaurant in the world. A few key takeaways we took from Will: 💎 It’s often the smallest, most personal touches that create the strongest memories for customers. 💎 In an age where products and brands are easily replicated, building strong, emotional relationships with customers is a sustainable competitive advantage. 💎 By giving staff the freedom to create joyful experiences for guests, you foster a culture of hospitality that benefits both the customer and the team. For more, read the full keynote summary on our blog: https://lnkd.in/dJEdbFBD #customerexperience #unreasonablehospitality

🌟 Transform Team Building with a Unique Twist: Dining in the Dark 🌟 In the quest for innovative team-building activities, have you considered the profound impact of dining in complete darkness? Introducing "Dining in the Dark," an unparalleled experience that promises to redefine how your team collaborates and communicates. 🔹 The Benefits: - Enhanced Communication: Navigate the dining experience relying solely on verbal and sensory communication. - Trust Building: Strengthen trust among team members as they guide each other through the unfamiliar environment. - Creative Problem Solving: Encourage innovative thinking as your team finds new ways to interact and enjoy the meal together. - Inclusive Experience: Suitable for all, this activity celebrates diversity and promotes equality, as everyone is on the same 'dark' playing field. 📍 Host Your Event: Dining in the Dark events can be hosted at specialized venues equipped to provide a safe and immersive experience. These events are not only memorable but also offer a fresh perspective on team dynamics and personal interaction. Let's embrace this opportunity to step out of the comfort zone and into the dark, where the true essence of teamwork shines the brightest. Contact us through this form if you are interested in learning more: https://lnkd.in/dJCDVXcf

How much would you spend to make someone’s day? Will Guidara turned a middling New York City brasserie into the No.1 restaurant in the world. How did Will and his team pull off this epic transformation? By offering hospitality so memorable, so over the top, that it can only be described as unreasonable.. Will’s book, Unreasonable Hospitality, highlights the remarkable power of giving people more than they expect. It’s providing me with so many thoughtful ideas for my own business, but one has stuck out so far. The 95:5 rule. By managing 95% of your business down to the penny; spend the last 5% “foolishly”. It sounds irresponsible, in fact, it’s anything but. Because that last 5% has an outsize impact on your customer experience. It’s some of the smartest money you’ll ever spend. It could be buying a top-of-the-line espresso maker, so your team will always look forward to a superb cup of coffee in the office. Or perhaps it’s sending your customer a bottle of Dom Pérignon for their wedding anniversary. Think about what could make someone’s day a little better and do it. It’ll be remembered. #ThoughtfulMarketing

🌟 Just wrapped up an inspiring few days at the NextGen Restaurant Conference hosted by Danny Klein and the teams at QSR & FSR. The breakout sessions were jam packed with great content, and it was so awesome to see so many familiar faces and reconnect with others I haven't seen in awhile! I’m thankful for the opportunity to have been part of the Menu Strategy Session, we had some great conversations around optimizing menu profitability. Here are a few of my key takeaways: 🔹 Delivering Value Beyond Price: There was a lot of discussion around how delivering exceptional experiences adds more value than you can ever create with low price. 🔹 Creating Moments of Joy: great reminders that our industry has a unique opportunity to infuse everyday interactions with joy, given that dining out is a high-frequency occasion for many consumers. 🔹 Building Fandom with Guests: especially enjoyed hearing ideas from Lindsay Radkoski on how to foster deeper connections and create a stronger sense of fandom with our guests. Feeling energized and ready to bring these insights into action! 🚀🍔 #NextGenRestaurant #QSREvolution #CustomerExperience #RestaurantInnovation

One of my favorite dining experiences took place years ago at London’s Pollen Street Social. After enjoying dinner, it was time for dessert. That's when things got interesting. A wooden box with six doors appeared on my table, igniting my curiosity. The server explained that this dessert course was a game. Each door in the wooden box concealed a scoop of white ice cream, but here was the catch - each scoop was a different flavor, many of which were surprisingly unconventional. I had to guess the flavor of each. As I embarked on a guessing game, I got a few of the flavors right and laughed as I hilariously missed the mark on others. While the dining experience was a delight, it reminded me how often we rush to judgment, assuming we know what's in front of us based on limited information. But true understanding often requires patience, curiosity, and an open mind. Even then, our initial hypothesis may be far from accurate. Much like the surprising flavors hidden within that wooden box, organizational culture can be equally enigmatic. What might seem familiar on the surface may hide complexities and nuances that only become apparent with deeper exploration. It's a testament to the importance of approaching culture with an open mind and a willingness to delve beneath the surface. Let’s uncover the unique flavors of your organizational culture together! Connect with me to start exploring and transforming your culture today. #OrganizationalCulture #CultureTransformation #CultureConsultant #CulturabilityConsulting #IceCream

What are your thoughts on tips?

What do you think of tipping? Check out this great idea from Danny Meyer.

Insight: The Golden Vines Wine Experience at SoFi Stadium offered a unique luxury dining event in an unexpected setting. Insights: - Partnership between Robb Report and the Los Angeles Chargers - Exclusive event for suite owners and RR1 members - Tour of SoFi Stadium, including the football field - Former player Marcellus Wiley and his wife in attendance - Presentations on wine pairings for each course - Robb Report hosts 30 exclusive experiences annually - Planning for the event took nearly six weeks Thoughts: The convergence of luxury, sports, and fine dining creates a unique experience for attendees, showcasing the growing trend of exclusive events in unexpected locations. The attention to detail in replicating a game-day atmosphere in the locker room adds a touch of authenticity to the event, appealing to discerning wine lovers and football enthusiasts alike. Engaging Question: What other innovative collaborations between luxury brands and sports teams have caught your attention recently? #LuxuryEvents #ExclusiveExperiences #FineDining https://lnkd.in/eW2CUsQe