Exato.ai’s Post

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The evolution of #CX was inevitable as organizations adapted to internal and external challenges, transforming customer interactions. In today's competitive landscape, a superior CX strategy is essential, especially as pandemic disruptions weakened brand loyalty. McKinsey & Company reports half of #consumers would switch #brands due to availability issues, highlighting the need for organizations to prioritize customer-centric approaches to maintain competitive advantage. #customerexperience #evolutionofcx #technology #AI #ML #future #exatoai

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