Exato.ai’s Post

While 70% of CX leaders are reimagining their customer journeys with Generative AI, enterprises are still uncertain about where to begin, how to scale, and whether it truly affects the bottom line. Our latest whitepaper, developed in partnership with TechCircle and Edge Insights, demonstrates how leading companies prioritize processes within the AI journey, accelerating business growth and increasing customer loyalty. Envision a future with AI-driven customer experiences. Explore how brands like Big Basket, Deltin, and others are leveraging AI to humanize CX at scale, streamline processes, and boost business growth. These insights will help you plan an AI-led and AI-augmented customer experience transformation. Download your copy now. Check out the link in comments! Atul Sharma, Shalil Gupta, Sudhanshu Mishra #CustomerExperience #CX #FMCG #Retail

🌟 **Consumer Trends in 2025: Convenience & Transparency Lead the Way** 🌟 It’s no surprise that 2025 is shaping up to be all about **convenience** and **transparency**, both for consumers and tech! 🤖 Gartner predicts that more **sentient digital assistants** will reduce churn by up to 25%, while others see **AI** taking a more autonomous role in Customer Experience (CX). The journey to seamlessly blend convenience, transparency, and human-in-the-loop with autonomous CX is ahead of us. It’s definitely possible, but it will take #visionaryleadership and #thoughtfulexecution to bring it to life! 🚀 #2025Trends #TechInnovation #CustomerExperience #AI #Leadership #FutureOfCX

How to Embrace a Digital-First Approach in CX:   The business world is rapidly shifting towards a digital-first approach to customer experience, a trend accelerated by recent global events. This shift brings challenges and opportunities, but the key to success is striking the right balance between digital automation and human-centric service. It’s not one or the other, but a hybrid model that will yield success.  Adopting a digital-first approach means more than just using the latest technology. It involves a holistic view of customer interactions, ensuring seamless experiences across ALL digital touchpoints. Amidst this digital focus, the human element remains crucial. Personalized interactions and empathy cannot be fully automated. We do need humans in this equation! Successful case studies in various industries offer insights into effective digital-first transformations. These examples highlight a common theme: The importance of continuously evolving with customer expectations, which are increasingly shaped by digital experiences! A digital-first CX is not just about technology; it's also about using digital tools to enhance human connections. As we embrace this approach, the goal remains clear - to provide efficient, personalized, and empathetic experiences in the digital era to each other. #GTS #AI #CX #DigitalFirst #CustomerExperience #HumanFirst

The evolution of #CX: 5 ways to navigate disruption with #GenAI 1. Manage, monitor and analyze operations 2. Overcome complexity with cross-functional data 3. Improve process efficiency and technological development 4. Quickly adapt to evolving customer expectations 5. Create proactive and personalized experiences https://buff.ly/448tph0 #GenerativeAI #CustomerExperience

45% of consumers think it's appropriate for brands to use AI-powered solutions to help resolve customer care issues. As the experience improves with this technology, and as these tools get more effective, this number is likely to grow. Check out this and other consumer opinions on #AI in our latest #CX research report — "Artificial Intelligence for CX: Exploring Consumer Perceptions" — released in partnership with Gladly. Get your own digital copy here: https://lnkd.in/eXBuT49b #research #CustomerExperience #ArtificialIntelligence #leadership

Join industry leaders and experts on the 13th of March at 12:00 pm, as they outline the key priorities and strategies that customer service leaders like you can start implementing today to stay ahead of the curve in 2024 and beyond. 👩💻 "Emerging Trends in Customer Support That CX Leaders Need to Prioritise in 2024" 🗣️ Generative AI has dramatically shifted the customer service landscape. What began as mass experimentation is rapidly progressing to mass adoption. In fact, by 2025, Gartner predicts that 80% of customer service organizations will be applying generative AI in some form to improve agent and customer experiences. It’s no longer a trend, it’s a priority. Key Points: 🌟Focus areas to drive personalized customer engagement and boost CSAT 🌟Strategies to improve agent productivity with AI copilot and a unified workspace 🌟How to embrace omnichannel engagement to meet the expectations of digital-first customers 🌟Leveraging AI-powered insights to maximize opportunities to enhance operational efficiency 🌟Actionable guidance from leading customer service leaders seeing real success with AI Don't want to miss out? Join us and register here > https://bit.ly/3SNd1gS

🌟 Planning Your 2025 CX Strategy? Here’s What You Need to Know 🌟 Customer Experience (CX) is no longer just part of the business—it is the business. As we move into 2025, here are the key trends shaping the future of CX and how you can stay ahead: 1. CX Takes Center Stage: The top brands are making CX a C-suite priority, driving stock gains and outperforming their competitors. It’s crucial to align your entire business around CX to see stronger results. 2. AI is Everywhere: By 2026, AI will enhance 100% of CX roles. From empowering agents to improving problem-solving, AI will be the ultimate co-pilot for delivering better customer experiences. 3. Outbound is the New Inbound: Proactive engagement is set to replace reactive strategies. By anticipating customer needs, you’ll boost satisfaction and reduce inbound volume. 4. Leaders Pull Ahead: As customer expectations rise, the gap between CX leaders and laggards is widening. Using AI insights is the key to staying ahead of the curve. 5. AI & Knowledge Management Unite: Ensure your AI provides accurate info by integrating it with real-time, vetted data. Trustworthy AI equals happier customers. As we prepare for 2025, it’s clear that CX needs to be a strategic priority. Embrace AI, unify your touchpoints, and get ready to lead the future of customer experience. #CX #AI #CustomerExperience #BusinessStrategy #AIinCX #FutureOfWork

Download our groundbreaking report to explore insights from over 100 global CX leaders on the current state of customer journey success, the top CX challenges, proving ROI and the role of AI. #CXNetwork #CX #JourneyManagement #ROI

Uncover the latest trends in Customer Journey Management. Alterian and CX Network have joined forces to conduct a research report The State of Customer Journey Success 2024-2025. The report dives deep into overcoming CX challenges, proving ROI to executives, and predicting the role of AI in 2025. Ready to see how your organization stacks up against industry leaders? Download the report today. https://lnkd.in/gepdxVA3 #CXNetwork #CX #JourneyManagement #ROI

For 5️⃣ years in a row, we’ve been named a Global Leader by ISG (Information Services Group) in their annual ISG Provider Lens™ Contact Center – Customer Experience (CX) Services Global Report. And, we’re a Top Global Leader in two of this year’s three quadrants: 🥇 We’re the Top Global Leader in the Intelligent Agent Experience quadrant for its inaugural year. 🥇 We’re the Top Global Leader in Intelligent CX (AI & Analytics) for the second year in a row (and a Leader in the quadrant for the fourth consecutive year). 🌟 Lastly, we’re a Global Leader in the Digital Operations quadrant for the fourth year in a row. Learn more and download the 2024 ISG Provider Lens™ Contact Center – Customer Experience (CX) Services Global Report here: https://foundever.link/0v3 #CX #IntelligentCX #IntelligentAgent #CustomerExperience #AI #Innovation #Leadership