Fenwick & West’s Post

Very useful takeaways from recent FTC guidance related to AI chatbots. Thanks!

🚀 Transform your AI assistant interactions with our newest Generative AI feature, Tailored Responses! This feature delivers personalized, natural-sounding answers, making your customers feel like they're talking to a real person by providing specific, context-aware answers. Check out the video to see how it really works. https://lnkd.in/gdhS7c3F #AI #CustomerExperience #Chatbots #GenerativeAI

For example, AI-powered chatbots can provide instant support to customers, reducing wait times and improving satisfaction. Read the full article: How Corporations and Businesses can use AI ▸ https://bit.ly/44OnfSk #ProvidingPersonalizedRecommendations #MachineLearningAlgorithms #ProvideTailoredRecommendations #NaturalLanguageProcessing #ProvidePersonalisedAssistance #ImplementAiSolutions #AnalyseVastAmounts

In 8x8's State of #ConversationalAI in the #ContactCenter Report, a whopping 92% of contact center and #IT leaders agree that #AI helps resolve customer issues quicker. Want to learn more about how organizations are currently using and/or planning to use conversational AI, as well as the benefits they’re seeing? Download your copy of this report: https://lnkd.in/dYiBWaY9. #CC #CCaaS #XCaaS

In 8x8's State of #ConversationalAI in the #ContactCenter Report, a whopping 92% of contact center and #IT leaders agree that #AI helps resolve customer issues quicker. Want to learn more about how organizations are currently using and/or planning to use conversational AI, as well as the benefits they’re seeing? Download your copy of this report: https://lnkd.in/dYiBWaY9. #CC #CCaaS #XCaaS

As brands explore the potential applications of AI in their businesses, in-house infrastructure is starting to crop up. But would a third-party solution be more beneficial with hands-on support from experts? We've explored the cost of using in-house AI, particularly for CX, with our very own AI Training Manager, Spencer Parsons. Discover which solution is best for your support center. → https://bit.ly/46ydn0q #CX #cxstrategy #customerexperience #AI #futureofcustomerservice

What can we learn from AI implementations outside collections? 💡   In some cases, the implementation of AI has revolutionised the customer experience, in others it has led the business to encounter unexpected hurdles and even financial loss. In our latest article, Principal Consultant, Nick Walsh looks at recent real world examples, giving insight into the benefits of AI, as well as the need for accuracy in its implementation and use. To read the full article, click below 👇 https://lnkd.in/ePAkXrdK #ai #chatbot #customerexperience 

Considering an AI chatbot for your website in 2024? Discover our top tips for naming your AI chatbot and why we think one of our oldest AI assistants got it just right...⛴️ 👉 https://hubs.li/Q02dzcfL0 Follow for tips, insight and levelling up customer service in the AI era #AI #CustomerService #BusinessTransformation

What can we learn from AI implementations outside collections? 💡 In some cases, the implementation of AI has revolutionised the customer experience, in others it has led the business to encounter unexpected hurdles and even financial loss. In our latest article, Principal Consultant, Nick Walsh looks at recent real world examples, giving insight into the benefits of AI, as well as the need for accuracy in its implementation and use. To read the full article, click below 👇 https://lnkd.in/ePAkXrdK #ai #chatbot #customerexperience