Fernando Pimentel’s Post

How can a hot dog create a human connection? In one of my favorite TED Talks, restaurateur Will Guidara eloquently tells the story and boils down restaurants’ true purpose: making people feel seen and welcome. Being present and uncovering what will really make a memorable experience is harder than ever in today's busy, noisy world. As Popmenu evolves, I love seeing it become less about providing tools and more about helping to surface ways to make connections, personalize the experience, and make people feel as welcome as they did in simpler times. #Popmenu #restaurantindustry #restauranttech #restauranttechnology #restaurantbusiness

"Where flavors meet comfort, and every bite tells a story" "Crafting unforgettable moments through seamless coordination and meticulous management." From plate to pillow, every detail is orchestrated to perfection. Transforming hospitality into an unforgettable adventure requires the perfect blend of restaurant management and hotel coordination. Picture this: guests savoring gourmet delights at our restaurant, then seamlessly transitioning to luxurious accommodations just steps away. It's the ultimate fusion of flavors and comfort, creating memories that linger long after checkout. Let's craft experiences that leave guests saying 'wow' at every turn! Follow Aakanksha Garg ! #HospitalityMagic #DineStayDelight #CreatingMemories"#linkedin

when it all comes together. location. service. gracious hospitality. sincerity. well done. #UnifiedExecutiveSearch #Recruiting #Recruiter #Recruitment #Career #Hospitality #HotelCareers #HospitalityCareers #Resume

Personalized service has become the buy in for a luxury, boutique hotel stay. But how to hotel’s get to know guests without invasive third-party data or annoying surveys? A tip from Kirkwood Collection’s Founder, Alex Kirkwood: Build your website as a way to begin building their preferences without having to ask. Use hover data to see what restaurants, wines, experiences, and room types they’re gravitating towards. And then confirm when they arrive on property through simple choices, like red or white, coffee or tea. #hospitality #BLLA #designtips

A director recently inquired as to how I would collaborate with highly educated engineers who are accustomed to thinking, talking, and working within their engineering domain. In essence, Will Guidara presents a solution, which he refers to as "unreasonable hospitality." It is crucial to ensure that all individuals feel valued, recognised, and their contributions are heard, regardless of their role or the industry in question. This approach is effective for project managers, change managers, and as a way of conducting oneself in general. 

As educators, we have so much to learn from this. Our purpose is to help young people learn and grow, but that is impacted largely by how we make them feel. Imagine if our reason for being were the same as restaurants - to make people feel seen, feel welcome, and to give them a sense of belonging. We are in the service industry whether we label it that or not, and there’s nothing more special than serving the young people in our care so they are empowered to leave our schools hungry for more, and caring enough to share their gifts with others. Check out this article about Will Guidara’s book, Unreasonable Hospitality: https://lnkd.in/gWXYufJU #ServantLeadership #empowerment #UnreasonableHospitality #FaithOverFear

I couldn’t agree more with Will Guidara’s take on ‘unreasonable hospitality.’ My marketing journey actually began in the restaurant industry, where I discovered the indelible power of creating meaningful experiences. After years of working in restaurants and bars during college and grad school, I transitioned that experience into marketing—but that drive and love for delivering extraordinary moments never left me. It reminds me of an early episode of How I Built This with Guy Raz, where Airbnb founders talked about their disruptive approach to travel. I still think about their concept of ‘10-star service’—going beyond expectations, not just meeting them. This relentless pursuit of excellence became their North Star, challenging long-standing norms in hospitality. It got me thinking: what if we applied that mindset to every aspect of our work? What would 10-star meetings look like? How can our customer service or project management achieve 10-star status? There’s so much potential in surprising and delighting our teams and partners in ways they never anticipated. #marketing #brandmarketing #waysofworking #integrity

The power of connection…

Wish the new “online everything” culture of most businesses and education understood this and stopped relegating customer/tech service to bots and AI, it’s wholly frustrating to see the human interaction element being removed, the same with the grocery stores and the self-service checkout system… going to the grocery store used to be the next best thing to going to an actual outdoor market… you got to know your butcher, the server in the deli and bakery and your cashiers, those service people also knew where you could find the items you were searching for… even personal shoppers like those on Instacart or DoorDash or UberEats have no concept of this, quite often you never get what you order because they don’t double-check the order or have no idea where to find the items you ordered or even how to select fresh produce or edible items. It’s simple things like this that drive so many to frustration and drive them to become more hermit-like.

Personalization of service and the people are what make the product offering. I don't think we talk about this enough in hospitality marketing... Don't forget to empower and uplift your people. They are what make or break your guest's stays. #travel #hospitality #serviceculture #hotelmarketing