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You don't have to be a luxury retailer to cater to and capture your customer's appreciation & loyalty. Take a page from the luxury retailer's playbook and show you care by using their specific data in Retail Pro Prism's customer module. #retail #luxury #luxuryretail #POSsystem #loyalty https://hubs.li/Q02LLP6P0

An interesting report from Retail Dive. Although based on a US-only research, it could be indicative of the shopping preferences of Gen Zs, who particularly on #beauty and #luxury seem to prioritize physical shopping over #ecommerce. Despite being digitally-native, they seem to be hungry for experiences; maybe exactly because they spend so much time online? #luxuryindustry #luxuryretail #luxuryecommerce https://lnkd.in/dcbsYKBq

With 97% of Gen Z indicating they still prefer shopping at brick-and-mortar stores (my kids actually enjoy going to the mall, like I used to!), it's clear that in-store experiences remain vital and it is critical that retailers adapt their strategies to ensure they are elevating the customer experience. The most successful retailers will be those who see their physical spaces as more than just sales floors and can effectively create inviting atmospheres that engage all five senses—lighting, sound, scent, touch, and taste. By recognizing that shopping is as much about the experience as it is about the product, retailers can cultivate loyal customer bases in a world that is increasingly fragmented between digital and physical realms. #RetailInnovation #CustomerExperience #FutureOfRetail

E-commerce has revolutionised shopping, but brick-and-mortar stores still hold a crucial place in retail. To stay relevant, these stores must evolve to offer enhanced in-store experiences that meet modern customer expectations. Today’s consumers seek more than just products; they desire unique, memorable experiences that make shopping enjoyable. This shift in customer expectations has led many brands to rethink their approach to physical retail spaces, and here’s why: ☑️ Builds a connection ☑️ Encourages longer visits & increased spending ☑️ Showcases brand identity Retail is no longer just about buying - it's about creating unforgettable experiences 🛒 Discover more here - https://lnkd.in/ewy_cg53 #Shopping #CustomerExperience 

🔔 In-Store Shopping: A Hot Trend Once Again! 🔔 📈 Statistics Speak: 6 in 10 customers flock to physical stores to see and touch items, even if they plan to buy online. 51% of retailers are focusing on enhancing the in-store experience in the next 12 months. Trending Shopping Behaviors: Opportunities & Insights 1️⃣ Placemaking and Curating Experiences: Pros: Customers seek curated experiences; 6 in 10 shoppers prefer experiential shopping (e.g., dining, events, wellness spaces). Cons: High investment in creating and maintaining such spaces. Examples: 7-Eleven’s car wash services, Ulta Beauty’s in-store hair salon, Lululemon’s yoga classes. 2️⃣ The Emergence of “Multihyphenate” Stores: Pros: Diversifies revenue streams; 8 in 10 consumers are open to trying new offerings. Cons: Requires significant investment and operational changes. Examples: Coffee bars in clothing stores, meditation classes in retail spaces. 3️⃣ Secondhand Commerce: Pros: Appeals to cost-conscious and eco-conscious shoppers; 64% of Gen Z look for secondhand items. Cons: Managing inventory and ensuring quality can be challenging. Trend: Resale growth expected to surpass traditional retail by 900% by 2027. 4️⃣ BOPIS (Buy Online, Pick Up In Store): Pros: Drives foot traffic; enhances convenience. Cons: Requires efficient logistics and inventory management. Strategy: Relocating pickup stations and pairing special offers with convenience. 5️⃣ Multiplying Payment Options: Pros: 90% of shoppers want multiple payment options; boosts sales. Cons: Implementing diverse payment systems can be complex. Trend: Contactless payments, BNPL (Buy Now Pay Later), and peer-to-peer apps are on the rise. 🛍️ Blurring the Lines of Digital & Physical Shopping: Pro Tip: Align print assets with digital campaigns to drive action and recall. Print is nearly double as effective as digital content in generating emotional responses and driving desired actions. 🔍 Takeaway: As consumer habits merge physical and digital experiences, enhancing in-store experiences and embracing new trends can drive significant revenue growth for brick-and-mortar retailers. #RetailTrends #InStoreShopping #ConsumerExperience #RetailInnovation #ShoppingBehavior #RetailStrategy

With online shopping meaning we can now buy practically anything from anywhere, why do we still need physical shops? How can technology help to clarify their purpose and increase sales? As part of our Future of Retail series, we spoke to Natalie Berg, a #retail expert, author, and media analyst, to answer these questions, and to find out how ultra-connected shoppers are changing luxury storefronts. #retailindustry #luxuryretail #retailtechnology #natalieberg

With online shopping meaning we can now buy practically anything from anywhere, why do we still need physical shops? How can technology help to clarify their purpose and increase sales? As part of our Future of Retail series, we spoke to Natalie Berg, a #retail expert, author, and media analyst, to answer these questions, and to find out how ultra-connected shoppers are changing luxury storefronts. #retailindustry #luxuryretail #retailtechnology #natalieberg

With online shopping meaning we can now buy practically anything from anywhere, why do we still need physical shops? How can technology help to clarify their purpose and increase sales? As part of our Future of Retail series, we spoke to Natalie Berg, a #retail expert, author, and media analyst, to answer these questions, and to find out how ultra-connected shoppers are changing luxury storefronts. #retailindustry #luxuryretail #retailtechnology #natalieberg

The Future Of Retail: 10 Game-Changing Trends That Will Define 2025 As we step into #2025, #artificialintelligence and digital innovation are revolutionizing the #retail landscape in unprecedented ways, from hyper-personalized #shopping experiences to sustainable second-hand luxury. Here's my #analysis of the ten #transformative #trends that will reshape how we #shop, sell, and consume in the coming year. https://lnkd.in/euTAt98x

The Future Of Retail: 10 Game-Changing Trends That Will Define 2025 As we step into #2025, #artificialintelligence and digital innovation are revolutionizing the #retail landscape in unprecedented ways, from hyper-personalized #shopping experiences to sustainable second-hand luxury. Here's my #analysis of the ten #transformative #trends that will reshape how we #shop, sell, and consume in the coming year. https://lnkd.in/eNxYA3k3