Foundever’s Post

Thrilled to have been part of the panel discussion at CXEvolve by Khaleej Times, where we explored the power of transformative insights in shaping CX. Discussions highlighted technology's role, emotional connections, and exceeding customer expectations. The event showcased how technology is reshaping CX, from AI chatbots to personalized journeys. It underlined the importance of emotional resonance in forging enduring customer relationships. Faran Niaz Kowshik Bhattacharjee Hammad Khan #CXEvolve #CustomerExperience #TechInCX #EmotionalCX #KhaleejTimes #UAE

Hmm... A.I., the current buzzword. Everyone has a different perception what AI actually is and how it can benefit individual businesses. And, the improvements to Customer Service and to organisations are specific to those requirements This is a recommended webinar to join to get various opinions and views

🚀 Accelerate Innovation with a Unified CX Assurance Platform! 🚀 Time is money, especially in customer interactions. From curbside pickups to instant coffee, customers demand fast, seamless experiences. But it's not just about speed—it's about flawless execution. Introducing Cyara’s AI-Led CX Transformation Platform, the ultimate solution to assure end-to-end CX quality across all channels. Imagine eliminating errors, reducing rework, and innovating with confidence—all while saving time and resources. 🌟 Real-World Success: A major home improvement company transformed their CX journey with Cyara. By replacing inconsistent processes with a unified platform, they streamlined development, improved testing, and accelerated innovation. With Cyara, you can: ✅ Visualize and control every step of CX development ✅ Consolidate tools and processes ✅ Proactively identify and resolve defects ✅ Adapt quickly and efficiently Why settle for fragmented solutions when you can leverage a comprehensive platform that drives operational efficiency and innovation? Time is money—start transforming your CX journey today. #CXInnovation #CustomerExperience #AI #DigitalTransformation #TechSolutions #Innovation #BusinessGrowth #Efficiency #CustomerSatisfaction #Cyara Contact us today for a conversation or visit our website to learn more about Cyara’s award-winning AI-Led CX Transformation Platform! 🚀💼✨

Had an incredible experience attending the Digital Deccan Conclave today, organized by IAMAI ! The conference was a powerhouse of knowledge, innovation, and forward-thinking discussions. One session that particularly stood out was the panel discussion on "Digital Customer Experience (CX): The Rise of AI-Driven Conversations". The insights shared by industry leaders like Sudheer Warrier Dinesh Venugopal Mr Ashish Pawar, and Alok Saraogi were truly enlightening. They delved deep into how AI-based conversations and voice bots are revolutionizing customer interactions, making them more efficient, personalized, and impactful. It reinforced the immense potential of AI in transforming customer service and highlighted actionable strategies to overcome common business challenges. Understanding the business proposition of AI-driven tools has never been clearer – these innovations are not just enhancing customer satisfaction but also streamlining operations for businesses across various sectors. The discussions today have provided me with fresh perspectives and new ideas to implement at Interacts AI ensuring we continue to develop solutions that address the evolving needs of our clients. Kudos to Internet and Mobile Association of India for organizing such a fantastic event and to all the speakers for sharing their invaluable expertise! #DigitalDeccanConclave #AI #CustomerExperience #VoiceBots #Innovation #BusinessGrowth #InteractsAI

6 CX trends that will shape 2024 Two Finnish CX experts, CEO Sirte Pihlaja, CCXP, CCXP of Shirute Ltd and Head of CX for Yle Jaakko Lempinen were interviewed about their CX predictions for 2024 by CX Network. Here's what they had to say: Due to the rapid advances around LLMs, Pihlaja believes 2024 will be the year of the machine customers (i.e. virtual agents or digital assistants). ⚡️ Pihlaja says every CX professional should be busy learning new skills to re-design their businesses and experiences for these new actors in the marketplace. ⚡️ This requires some serious business process re-engineering, but it will represent a massive growth opportunity for those who get it right. Lempinen believes that despite tighter budgets, consumers will not be willing to compromise on quality. ⚡️ This means businesses will need to optimize their service processes efficiently to maintain profitability without sacrificing service quality. ⚡️ Lempinen expects a surge in hyper-personalization across various industries in 2024, driven at scale by AI. ⚡️ The use of personal data in this context calls organisations to implement principles for responsible AI usage. To read all the predictions, follow this link: https://lnkd.in/gSrUf2jv If you want to explore the topic of Machine Customers further, order Customer Experience 5 - it is launching on Amazon on Monday, January 22nd! 📚 You will also get to read 18 other valuable perspectives to CX. #CustomerExperience #CX #AI #MachineCustomers #HyperPersonalization #CXNetwork #Shirute #CXPAFinland #Yle #Asiakaskokemus

#Happy #CustomerServiceWeek2023 Ahead of the #international customer service week starting today 2nd October and #customerexperience day #CXDay on 3rd October; We had a discussion with Rukh-Shana Namuyimba on NBS TV LiveAt9 bulletin. Topic: Reimagining Customer Experience. Opportunities presented by Artificial Intelligence in driving great CX. Among others, we talked about:- - #generativeai in Customer Experience use cases; -Immediate spaces in Uganda that are likely to change; -Finding the balance between #automation and #humantouch -Leveraging AI to maximize service interactions, deepen customer relationships, build loyalty and mine more value over the customer's lifetime. Wishing you all a great Customer Service Week. #teamservice

The Customer Experience Summit Asia 2024, organised by rockbird media, was a platform for insightful discussions highlighting the paramount importance of customer experience in today's business landscape. As businesses navigate the digital realm and adapt to evolving consumer expectations, prioritising customer-centric strategies and embracing innovative technologies emerge as imperatives for sustained success. However, the journey towards enhancing CX comes with its set of challenges. Aside from the challenges and opportunities associated with AI adoption for CX improvement, this article also discusses: - The significance of customer-centric strategies in navigating the digital age - Strategies for addressing data privacy and security concerns in AI-driven CX solutions - Practical approaches for seamlessly integrating AI tools into existing CX workflows - Success stories and case studies demonstrating the transformative impact of AI on CX enhancement Click on the link to read more: https://lnkd.in/gcZkbGUP 👍 Follow and Like our page for more event announcements and articles! #CESA #customerexperience #AItools

6 CX trends that will shape 2024 Two Finnish CX experts, CEO Sirte Pihlaja of Shirute and Head of CX for Yle Jaakko Lempinen were interviewed about their CX predictions for 2024 by CX Network. Here's what they had to say: Due to the rapid advances around LLMs, Pihlaja believes 2024 will be the year of the machine customers (i.e. virtual agents or digital assistants). ⚡️ Pihlaja says every CX professional should be busy learning new skills to re-design their businesses and experiences for these new actors in the marketplace. ⚡️ This requires some serious business process re-engineering, but it will represent a massive growth opportunity for those who get it right. Lempinen believes that despite tighter budgets, consumers will not be willing to compromise on quality. ⚡️ This means businesses will need to optimize their service processes efficiently to maintain profitability without sacrificing service quality. ⚡️ Lempinen expects a surge in hyper-personalization across various industries in 2024, driven at scale by AI. ⚡️ The use of personal data in this context calls organisations to implement principles for responsible AI usage. To read all the predictions, follow this link: https://lnkd.in/eRHpQMfn If you want to explore the topic of Machine Customers further, order Customer Experience 5 - it is launching on Amazon on Monday, January 22nd! 📚 You will also get to read 18 other valuable perspectives to CX. #CustomerExperience #CX #AI #MachineCustomers #HyperPersonalization #CXNetwork #Shirute #CXPAFinland #Yle #Asiakaskokemus

Conduent CXNow Customer Experience Solution Incorporates AI Capabilities with Rapid Deployment and Easy Scalability Flexibility of CXNow offers seamless customer experience without capital cost outlays or onboarding and managing agents. FLORHAM PARK, N.J., October 30, 2023 – Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced Conduent CXNow, a digital Customer Experience-as-a-Service offering for commercial and government clients. The solution is designed for mid- to large-sized businesses and state, local and federal government agencies to quickly deploy customer experience management. CXNow leverages artificial intelligence (AI) to provide chatbots, sentiment analysis and predictive engagement. “Companies understand the benefits of high-caliber customer experiences, but many are challenged to implement solutions because of scale, investment or implementation risks. CXNow’s cloud-based solution is flexible and scalable to meet the needs of a broad range of industries,” said Cliff Skelton, Conduent President and Chief Executive Officer. “Conduent enables 1.3 billion customer service interactions annually, drawing on our 30-year experience to help our clients achieve their business goals through people, processes and advanced technology, including AI.” CXNow is a holistic, flexible customer experience solution that combines CX expertise with cloud-based contact services technology embedded with AI. CXNow enables personalized omnichannel experiences that customers and constituents expect. CXNow seamlessly bundles: • People: Conduent has been frequently recognized for hiring, training and managing multi-skilled and multilingual associates by industry analysts. • Processes: Conduent uses analytics and insights to help businesses and agencies improve customer experience, drive efficiency and strategically deploy their workforce. • Advanced Technology: Conduent's cloud-based technology stack is built on a fully integrated secure platform incorporating conversational AI, sentiment analysis and predictive engagement to improve business outcomes. #cxm #customerexperience #artificialintelligenceforbusiness #ai #travelindustry #aiautomation #retailsolutions #insuranceindustry