Foundever’s Post

Enhancing how our people provide the services we offer with the AI copilot model is a fascinating journey.

How to make AI Actionable and Accessable in 2024. Here is how we are delivering on the promise for our clients today.... Watch the podcast here: https://lnkd.in/dX2MZKsu #GenAI hashtag #CustomerExperience hashtag #CX hashtag #BPO

What is the optimal strategy to empower your agents with #AI? How do you solve the build vs. buy dilemma, as well as AI-job displacement concerns, and the future of the AI in the CX industry -- this and other #GenAI topics are what Guillaume Laporte, Foundever's Chief AI Officer discussed with Benjamin Gibert the Chief AI Officer Show podcast, hosted by Elemental Cognition. Watch the podcast here: https://lnkd.in/gk4-HNjX #GenAI #CustomerExperience #CX #BPO

ACL CEO Chris Gillen discusses the impact of AI on customer experience in Part 1 of a new podcast series. Learn how brands can balance AI implementation with human emotional intelligence for success. Watch here: https://hubs.li/Q02JQFJC0 #ai+hei=success #AIinCX #CustomerExperience

How can a company transition to being AI driven? 🌐 On a recent episode of the Chief AI Officer podcast, Guillaume Laporte, Chief AI Officer at Foundever, explains how fostering cultural shifts, implementing education and training programs, and scouting internal talent for future innovation can help with transitioning into AI-driven entities. 🎧 Check out the full episode here: https://lnkd.in/dX2MZKsu #chiefAIofficer #AI #AIintegration #AIinbusiness #CX #CustomerExperience 🚀

New season, new AI insights! Join Skailar Hage as he breaks down the future of work on our Connected Knowledge podcast 🎧 Listen to the full episode here: https://ow.ly/9STa50Tgrny #GenAI #CX #ContactCenter #AI

A great episode! Skailar Hage shared great insights into how #AI is transforming the workplace. Check it out 🎧

Augmenting the workforce rather than replacing humans with software bots, is a topic of conversation in our latest Podcast episode with Poplar HARCA. #ai #automation #businessprocessautomation

Generative AI is transforming the way organizations accomplish more in less time. In the latest episode of the At the Edge podcast, Clara Shih, CEO of Salesforce AI, delves into how generative AI accelerates workflows and addresses the key questions business leaders are asking about AI adoption. ➡️ https://mck.co/47f8SsO

🎙 On a recent episode of the Chief AI Officer podcast, Guillaume Laporte, Chief AI Officer at Foundever, talks about how in the realm of customer service, training and coaching agents can be time-consuming and costly. With GenAI, however, the landscape is changing. 👥 By analyzing transcripts and providing automatic feedback, GenAI accelerates the learning process, reducing training periods and ensuring agents assimilate the right skills efficiently. Check out the full episode here: https://lnkd.in/dX2MZKsu #chiefAIofficer #AI #AIintegration #AIinbusiness #CX #CustomerExperience