The big #fail from #Delta this week isn’t only the inability to recover as quickly as the other airlines, it’s the way they have dodged responsibility. This line at #PBI took 3 hours to navigate. No one from Delta was out in front explaining what was happening or what the next steps would be. The rank & file take their cues from the top. All companies face challenging times, how leadership responds is indicative of both character & competence. #Delta failed in both areas.
unacceptable. Own it! Glad Im flying United tomorrow.... Safe travels
Holy hell!
Owner, WrightLight Solutions
3moTotally agree, got caught up in this mess while flying international into Atlanta. My rescheduled flight was 3 days after my original departure. Finally gave in and drive to Charlotte where tge crisis had already been addresed by other carriers. For an airline that, in my opinion, handled Covid so well, they really fumbled this one.