🎉 Customer Focused – Excellent Adjudication Outcomes in Q1! 🎉
Our CCW ADR Team in Q1 received 72 case referrals, 25% of those went to the Dispute Resolution Ombudsman, (DRO) and 75% of those cases were managed within the ADR Team through mediation, alternative signposting to other organisations and helping our advisors to achieve more on the case prior to adjudication, making the experience for customers more efficient.
🛠️ Case Study Highlights:
Awards issued by the DRO
- Mr M’s Case: Awarded £595 for missed annual leave, delayed responses, service failures, delays and inconvenience, and failure to keep appointments regarding an unresolved blocked sewer issue.
- Mr P’s Case: Whilst renovating their property, Mr P was unaware of the option to complete a temporary disconnection notice at first point of contact. Awarded the removal of the backdated charges prior to December 2022, when the account was opened.
Find out more about our service: https://lnkd.in/dxFNc2XY
Senior Lighting Artist - Full Circle - at Electronic Arts (EA)
3moSo sorry I was not able to take part in this one, next time! ❤️🐶🐈🐇