How to be a customer-centric tech vendor. Daan de Bruijn, Co-Founder at Bookboost, joins GAIN Advisors Adam Mogelonsky and Michael J. Goldrich on this episode of the GAIN Momentum Podcast. Here's what you'll learn from the full interview: - Starting with your company’s big why - Transparent communication central for scaling culture - Fixing the fragmented landscape of hotel tech - Distinguishing between low-value and high-value touchpoints WATCH the entire episode by clicking the link in the comments below.
Great insights and vision on CX Daan de Bruijn! I can totally relate to it in my own context - which finally does lead to understanding my customers' customers.
Co-Founder @ Bookboost - Revolutionizing Hospitality Engagement: Empowering Hotels to Elevate Guest Experiences & Drive Growth
2moThank you for having me on the show!