Gala Technology’s Post

Upselling is an extremely effective way to optimize revenue for hospitality organizations while offering travelers an elevated experience. However, its a strategy that requires "a sophisticated blend of data analytics, technology, and human interaction...". Definitely not a "set it and forget it" type of approach. #RevenueManagement #HotelManagement #Hospitality

Owning Your Guest Data: The Ultimate Power Play One of the foremost advantages of curating your loyalty program lies in owning your guest data. When independent hotels join external loyalty platforms, they surrender control over invaluable guest information. The ability to personalize experiences, predict preferences, and tailor offerings is lost in this trade-off. In contrast, an in-house program empowers hotels to intimately understand guests, their behaviors, and needs, thereby enabling the creation of unparalleled tailored experiences. #hotelsandmotels #hospitality #business

Rate disparity is is an all-too-familiar struggle in the hospitality industry. Jeff Young and the Marc & Rose team were no strangers to this challenge, which was eating into their revenue and direct bookings. We caught up with Jeff to understand how they've used Lighthouse's business intelligence platform to not only eliminate rate disparity, but also to fine-tune their commercial strategies and discover untapped revenue opportunities. Read the full story here 👉 https://lnkd.in/eyBQ78Fb #lighthouse #looktolighthouse #hospitalitytechnology #businessintelligence #revenuemanagement #hoteltech #hospitalityindustry #innovation #hotelindustry #hoteltechnology #revenuemanagement #tourismindustry

We hate to break it to you, but using the same loyalty program for decades won’t get you the results it used to anymore. Guests want more. They need more. You’ve worked hard to generate a database full of loyal guests, so don’t let that hard work go to waste. A loyalty program needs to be just as unique as your guests. So, if you need tips for building a modern loyalty program that will entice the right guests to participate, we’ve got you covered. #GuestLoyalty | #GuestData | #HospitalityTechnology

✨ Is your hotel’s loyalty program stuck in the past? It might be time for a refresh. Traditional points-based systems are losing their appeal, especially with younger travelers who prioritize experiences over cost. In the latest HN Thematics article, "4 Tips for Building a Modern Loyalty Program," we explore how to leverage guest data to create personalized, experience-driven rewards that truly resonate. From ditching points to embracing trends, we’ve got the insights you need to build a loyalty program that guests will love—and keep coming back for. Dive into the full article here: https://lnkd.in/dbp5Vtsw. 🔍 This HN Thematics is proudly sponsored by Revinate. In partnership with Adam Mogelonsky - Hotel Mogel Consulting Ltd. #HNThematics #ThoughtLeadership #LoyaltyPrograms #HospitalityTech #GuestExperience #CustomerData #HotelMarketing #Hospitality #HospitalityIndustry

Question everything, especially prices 🤑 As you'd skeptically eye that last carton of oat milk on the shelf, think: do we need to question everything, especially those partnerships and pricing decisions? Are those OTA relationships truly serving your brand's story or just their bottom line? In our time of digital transactions, let's remember the unmatched currency of human connection. A handwritten note can hold more value than a dozen online reviews. But it’s not just about questioning and connecting; it’s about creating moments that matter. Pause. In the rush to fill occupancy or capture high average daily rates, we sometimes forget to breathe and see the bigger picture - the emotional journeys of our guests. By stepping back, we find clarity in our strategies and in understanding what truly makes a stay remarkable. This is where we blend the art of hospitality with the science of strategy, ensuring every decision enriches our story and our guests. Because at the end of the day, it's not the rooms we've filled but the memories we've created that define our success. Here are two actionable tips to implement: 🤝 Conduct a partnership audit: Critically examine your existing OTA and other third-party distribution partnerships. Evaluate whether these relationships truly align with and elevate your brand's unique story and values. Don't just automatically renew contracts—question if any partnerships need to be renegotiated or ended to better serve your narrative over their bottom line. ⏸ Implement "Pause & Appreciate" practices: To truly understand and create meaningful guest experiences, encourage your team to slow down amidst operational rushes. For example, one suggestion is to enhance pre-shift huddles by discussing 1-2 upcoming guests and their personal reasons for travel. Feed your curiosity and follow for more insights! 🔔 The next newsletter is also in the pipeline, and it will focus on "Online content quality excellence." #hospitality #guestexperience #hotelmanagement #hoteldistribution #hotelgrowth #whynot

See the Impact! Our latest data shows how Geedesk is transforming hotel performance! Check out how our clients boost efficiency, enhance guest satisfaction, and drive revenue growth. #HotelManagement #CustomerSuccess #GeedeskImpact

Upcoming Webinar Alert 🔥 We’ve teamed up with HyperGuest for a game-changing session to supercharge your hotel’s performance! Get ready to gain insider tips from RoomRaccoon’s Niels Verspui and Hyperguest's David Jacobsz. 🗓️ Date: Wednesday, 21st August 🕒 Time: 11:00 AM CET 🔗 Register Now: https://lnkd.in/dUW_evah Why this is a must-attend event: ‣ Exclusive Insights: Learn to optimise your distribution for more direct bookings. ‣ Maximise Revenue: Unlock new ways to boost your bottom line ‣ Guest satisfaction tips: Master automation and exceed guest expectations. Can’t wait to see you there! #HotelSoftware #HotelManagement #RevenueManagement #HotelierTips

There is not long to go now, but I highly recommend our upcoming webinar with the amazing team at HyperGuest. Click below on the details to join.

#WednesdayWisdom: Monitor online reviews and feedback to understand guest sentiments, address concerns promptly, and enhance overall guest satisfaction. 🌟 Responding to reviews, both positive and negative, shows your commitment to guest satisfaction and can positively impact your online reputation. #AlyWeeConsulting #HotelRevenueMasters #RevenueConsultant #RevenueManagement #AssetManagement #HotelManagement #RevenueSuccess #RevenueStrategy #WednesdayWisdom