Gary Cardoza’s Post

*Customer Service and Ivory Towers* Over the past month, I've observed a troubling trend within the automotive industry, one that spans across multiple brands and is tarnishing the industry's reputation as a whole. The issue is a lack of engagement. Consumers are not just relying on the internet or distance sales anymore; they're stepping into showrooms, seeking information firsthand. Yet, there’s a noticeable absence of positive engagement when they arrive. Take this past weekend, for example: a potential customer visited a luxury dealership, but no one approached them in a positive, welcoming manner. And that’s the crux of the problem. Engagement should be immediate—within the first minute of their arrival—with a warm greeting and gratitude for their visit. The interaction should include: 1 - Asking if they’ve visited the dealership before. 2 - Offering directions to the restrooms. 3 - Offering refreshments. This initial contact should not include any mention of sales or probing questions that make the visitor feel pressured. Instead, it should be a simple, genuine welcome. Anyone in the dealership can, and should, be able to do this. If they can’t, they may not be suited for the role because it’s the enquirers who ultimately keep the business running. While everyone has their unique approach, it’s crucial that each customer interaction is treated with the utmost care. Every opportunity should be seen as potentially the last, and every visitor should receive the best possible experience. By fostering a customer-centric environment, you create a positive energy that visitors will naturally respond to, often leading to successful sales. So, take a hands-on approach. Make sure your entire team understands these basics, and hold them accountable. It’s time to step down from the ivory tower and ensure that every customer receives the attention and respect they deserve. 🌐https://lnkd.in/e_Zrv2xE ✉️enquire@thespecialistcarbuyer.com 📞 020 8129 4691 #CustomerExperience #ClientEngagement #AutomotiveIndustry #Leadership #BusinessGrowth #CustomerService #SalesTips #BrandReputation #DealershipLife #CustomerFirst #Lackofengagement #Automotive #Brands #dealerships #Business #B2C #EmployeeEngagement #BusinessDevelopment #LuxuryCars #SalesLeadership #BusinessSuccess

THE BEST F&I MANGERS DON’T….. SKIP OR SHORTCUT THESE Hey nobody is perfect, but striving to be brilliant with the basics will keep you from underperforming and increase customer satisfaction. Below is a list of processes and systems the best F&I Managers rigorously perform. What other processes can you think of? 🚀Always presents 100%of the products on the menu 🚀 Follows up with customers who did not buy and said they want to think about buying a product 🚀 Performs a customer interview on showroom floor 🚀 Picks up the phone to rehash deals to get the absolute best call back 🚀 Spends time with salespeople to help them sell more cars 🚀 Dedicates time to daily training 🚀 Works the service drive for opportunities List your favorite systems and processes below in the comments that are often overlooked. #automotiveindustry #autodealership #fandi #peakperformance

Hi everyone! I am here again after so long to reflect on my career after been silently reading and learning from all of your knowledgeable sharing. This year marks my seven year(in couple of months) with the same company and same department. There’s ups and downs along the way and l am grateful to be able to diversify my skills with the opportunity to switch to different roles.✨ Reflecting on my experience overseeing after-sales processes in the commercial air-conditioning industry, I can’t stress enough the crucial role it plays in ensuring product quality and customer satisfaction. 🌐💼 In my role, analyzing return and defect parts post-sales has been instrumental in identifying areas for improvement. This data-driven approach has not only enhanced our product quality but has also allowed us to address issues swiftly, reinforcing our commitment to customer satisfaction. 🛠️📊 Remember, the journey doesn’t end at the sale; it extends into the after-sales phase. Proactive analysis and response to customer feedback contribute significantly to the longevity and success of any product. 🚀💡 How do you prioritize after-sales in your industry? Let’s share insights and experiences! 👥 #AfterSales #ProductQuality #CustomerSatisfaction #industryinsights

Greetings LinkedIn family! 👋 As a Versatile Shop Manager & Sales Person, every day is an opportunity to shape success and elevate customer satisfaction. Today's highlights: 🚀 Growth Domination: Embracing challenges with a mindset to dominate growth. Excited to see our strategies taking shape and pushing boundaries! What strategies fuel your growth mindset? Share your thoughts. 💡 😊 Customer Satisfaction Magic: In the world of sales, there's nothing more satisfying than a delighted customer. Our commitment to exceptional service remains unwavering. How do you ensure your customers leave with a smile? 🌐 Adaptability in Action: Versatility is our strength. Adapting to market trends and customer preferences ensures we stay ahead. What's a recent trend in your industry that you've successfully embraced? 📈 Proven Success Stories: Reflecting on past victories fuels future achievements. Share a success story that still brings a sense of accomplishment. Let's celebrate each other's wins! 🏆 💬 Open Dialogue: I'm here to connect, learn, and grow together. What's a challenge you're currently facing in your role? Let's brainstorm solutions as a community. Remember, our journey is shaped by the lessons we learn daily. Let's embrace each day's opportunities and challenges with enthusiasm! 💪 #ShopManager #SalesSuccess #BusinessGrowth #CustomerSatisfaction #VersatilityInBusiness #DailyReflections

Service with a smile! I visited a Centra shop with my son this evening after football training. The young guy behind the counter was exceptionally friendly. He took the time to ask my son about his position on the football team and engaged in some general chit chat. As we walked out, my son turned to me and said, "I really like that shop." It was another reminder for me how much of an impression good customer service can make, especially on this occasion if noticed by a young child. Often, when I walk into a shop, I see the team talking amongst themselves, which obviously isn’t great. But this experience was different. It reminded me of the powerful impact of a simple, friendly interaction. Good customer service is about creating a positive experience that makes people feel valued. It's these small moments of connection that can turn a routine trip to the shop into a memorable experience. At Core Impact, we deliver customer service training and I love the conversations around it. I hold every experience that stands out, both good and bad, to use as examples. This will be one of those good ones. Never underestimate the power of a smile and a bit of genuine interest. It can make all the difference and keep customers coming back. #customerservice #smile #experience

"I derive joy when the businesses whose accounts I manage meet their targets and objectives. The ultimate reward, however, lies in ensuring customer satisfaction." - Niyi Oloopo, Head of Business. If you're aspiring to pursue a career in sales, Adeniyi OLOOPO has four valuable tips for you. Watch Full Video: https://lnkd.in/dw5G5mUb What role would you like us to spotlight next? Drop your suggestions in the comments below! 🎥✨ #EmployeeSpotlight #SalesProfessional #TeamTermii #TermiiCareers

🌟 **Thriving in Customer-Centric Roles: My Journey in Service Excellence** 🌟 Throughout my career, I've had the privilege of working in dynamic roles that have honed my skills in customer service, hotel reception, real estate marketing, and sales. Whether it's ensuring a guest's seamless check-in experience, matching clients with their dream properties, or providing top-notch customer support, my passion for serving others drives everything I do. 🎯 **Key Highlights of My Professional Journey:** - **Customer Service Expertise:** Delivering exceptional service by addressing client needs, solving problems, and leaving a lasting positive impression. - **Hotel Reception Excellence:** Creating welcoming environments and ensuring every guest has a memorable stay. - **Real Estate Marketing Savvy:** Helping clients find the perfect property by understanding their unique requirements and guiding them through the process. - **Sales Acumen:** Connecting with customers, understanding their needs, and providing tailored solutions that exceed their expectations. I am excited to continue growing and applying my skills in new challenges, particularly in roles that value a commitment to excellence and customer satisfaction. 🔗 If you’re looking for someone who is passionate about service and dedicated to making a difference, let’s connect!

CX tip: Be a customer of the Company you work for. Before you ask; yes, I am! There are accounts that work for me & my lifestyle, & some that don't. I love options; I love people more! Huge motivator: reading Simmons Bank comments every day about our staff. They are our biggest asset & I am their biggest cheerleader! Every one of us has room to grow & be better. Knowing where you can be better & taking action is the best customer service experience you can give to someone. I've always been a customer of the Company I work for; proud to say that! Someone else's opinion of me should never be more important than my own. Just know that everyone has an opinion & when it comes to surveys the key to not getting caught up in the negative, is ingesting all feedback for good...not evil! 👮♀ Being a customer & an employee, gives me CX & EX expertise. Catch me at Medallia Exp'24 in Las Vegas next week & I'll tell you more about that! Fun fact: I was a customer at Simmons before I was an employee; that's what made me want to work here! I thought if they treated me that well as a customer, the employee experience might be phenomenal~ #customerexperience #leadershipdevelopment

𝙃𝙞𝙨 𝙘𝙤𝙪𝙣𝙩𝙚𝙣𝙖𝙣𝙘𝙚, 𝙡𝙤𝙤𝙠 𝙖𝙣𝙙 𝙪𝙩𝙩𝙚𝙧𝙖𝙣𝙘𝙚𝙨 𝙨𝙝𝙤𝙬𝙚𝙙 𝙝𝙚 𝙛𝙤𝙪𝙜𝙝𝙩 𝙬𝙞𝙩𝙝 𝙝𝙞𝙨 𝙬𝙞𝙛𝙚 Recently I decided to buy honey. Then I got to this man's store, he looked at me from head to toe as if something was wrong. His countenance, look and utterances showed he fought with his wife before coming to his store that day. Then I priced one of the biggest bottles of honey,I bought it and left. While leaving that spot, I told myself I might not buy from this vendor again. In any business, whether product-based or service-oriented, meeting and exceeding customer expectations is key to long-term success. It's not just about fulfilling a need; it's about going above and beyond to create an exceptional experience. When we prioritize our customers' needs, we build lasting relationships and set the stage for sustained growth. 𝙒𝙝𝙮 𝙀𝙭𝙘𝙚𝙚𝙙𝙞𝙣𝙜 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙀𝙭𝙥𝙚𝙘𝙩𝙖𝙩𝙞𝙤𝙣𝙨 𝙈𝙖𝙩𝙩𝙚𝙧𝙨 Delivering more than what is expected can transform a good business into a great one. Here are some significant benefits: 👉Enhanced Customer Loyalty 👉Positive Word-of-Mouth 👉Higher Customer Satisfaction 👉Competitive Edge Exceeding expectations is about more than just technical excellence; it's about connecting with people on an emotional level. When customers feel valued and cared for, it creates a deep emotional bond. They remember how you made them feel and are more likely to remain loyal. Show empathy, listen actively, and demonstrate genuine concern for their needs. Kindly share how going the extra mile made a difference in your work. Kindly Like 👍, Comment ✍️ and repost 🔄. #projectmanager #exceedingcustomerexpectation #dataentryexpert #clients #recordkeeper