Gaurav Chandel’s Post

View profile for Gaurav Chandel, graphic

|| Import & Export || supply chain management || US Operations

High Alert: I'm deeply concerned about the current state of the freight brokerage industry. It's distressing to see this field, which I’ve dedicated eight years to, increasingly being labeled as "Freight Scammers." The changes I've observed are alarming: customers are losing faith in 3PLs, and truckers are reluctant to work with brokers. Many clients are now creating their own databases of trucking companies, effectively bypassing us. This industry, once full of potential, is at risk of being relegated to the same level of mistrust as tech support services. One of the major issues is the lack of commitment from brokerage owners. There’s often no effort to enhance workforce knowledge, maintain quality checks, or provide professional training to employees. To those who call themselves freight specialists or heavy haul experts: making sales is not the only part of this industry. We need to be knowledgeable and serve our clients professionally. It’s frustrating to see brokers who aren't transparent with their clients or who shy away from professional ethics. Whether pitching to customers or sending emails, brokers need to know what they’re talking about and communicate clearly. This industry demands professionalism, not amateurism. The prevalence of incomplete knowledge and unprofessional behavior is eroding our credibility. Owners, it’s critical to invest in your employees. Provide them with proper training and knowledge. Implement quality assurance measures to ensure brokers interact with carriers and customers in a professional manner. It’s embarrassing to see American industry leaders publicly mock brokers' emails and communications. Is this the growth we aim for? With the FMCSA introducing stricter regulations by January 16, 2025, for every 3PL company operating outside the USA, the situation could become even more dire—much like what we’ve seen in Armenia and Karanchi Our industry has vast potential. However, if we continue on this path, it will collapse, taking down the dreams of many trying to build a career here. Let’s work together to restore professionalism and trust in freight brokerage before it’s too late. #copied

To view or add a comment, sign in

Explore topics