Gaurav Chandel’s Post

High Alert: I'm deeply concerned about the current state of the freight brokerage industry. It's distressing to see this field, which I’ve dedicated eight years to, increasingly being labeled as "Freight Scammers." The changes I've observed are alarming: customers are losing faith in 3PLs, and truckers are reluctant to work with brokers. Many clients are now creating their own databases of trucking companies, effectively bypassing us. This industry, once full of potential, is at risk of being relegated to the same level of mistrust as tech support services. One of the major issues is the lack of commitment from brokerage owners. There’s often no effort to enhance workforce knowledge, maintain quality checks, or provide professional training to employees. To those who call themselves freight specialists or heavy haul experts: making sales is not the only part of this industry. We need to be knowledgeable and serve our clients professionally. It’s frustrating to see brokers who aren't transparent with their clients or who shy away from professional ethics. Whether pitching to customers or sending emails, brokers need to know what they’re talking about and communicate clearly. This industry demands professionalism, not amateurism. The prevalence of incomplete knowledge and unprofessional behavior is eroding our credibility. Owners, it’s critical to invest in your employees. Provide them with proper training and knowledge. Implement quality assurance measures to ensure brokers interact with carriers and customers in a professional manner. It’s embarrassing to see American industry leaders publicly mock brokers' emails and communications. Is this the growth we aim for? With the FMCSA introducing stricter regulations by January 16, 2025, for every 3PL company operating outside the USA, the situation could become even more dire—much like what we’ve seen in Armenia and Karanchi Our industry has vast potential. However, if we continue on this path, it will collapse, taking down the dreams of many trying to build a career here. Let’s work together to restore professionalism and trust in freight brokerage before it’s too late.

Starting out as a freight broker agent can be challenging. Here are 3 of the biggest struggles that one can face… 1. **Building a Client Base**: Establishing relationships with shippers and carriers is crucial. Without a network, it can be hard to secure loads and build trust. 2. **Understanding the Industry**: The freight industry is complex, with numerous regulations, documentation requirements, and logistics intricacies. New agents often need time to learn the ropes. 3. **Competition**: The freight brokerage market is highly competitive, with many established players. New agents have to differentiate themselves to attract business. By focusing on building relationships, gaining industry knowledge, and using effective tools, new freight broker agents can overcome these challenges over time.

Bjorn well said but do not forget your prime lines towards - MUTUAL MISTRUST - Shippers see carriers as – opportunistic – carriers see Shippers as Opportunistic. Shippers see carriers as INFLEXIBLE – carriers see Shippers as INFLEXIBLE Unreliable in terms of service accuracy – carriers see shippers unreliable in terms of forecast accuracy Unreasonably protected by law – carriers see shipper UNREASONABLY UNACCOUNTABLE Burdened by powerless key account managers – burdened by powerless logistics managers . AND THE TRUTH IS THAT BOTH SIDES ARE (MOSTLY) RIGHT

Whether shipper work with carriers or forwarders, they should listen closely to what Bjorn Vang Jensen points out here. Sell yourself as a potential customer if for no other reason than to provide a full and thoughtful picture of who you are beyond your port pairs and routing preferences. The pay-off really will be that those customers that see their carriers and more importantly, their forwarders as true partners that they should strive to give as much information as possible to gain not only the highest dedication from their providers but a more fully and vast truer to their own process implementation. Want to go through as little upheaval and change implementing a new carrier - SHARE. Share your story, good and bad. Share what worked with past vendors and more importantly, what didn't. Share your goals and plans for the company. Over my long career, I have seen so many customers hesitate or all-out hide information that if shared would have made for a stronger and better understood implementation process. It is not just a sales-slogan for forwarders to say that we are here for you. It is the honest-to-God truth. We don't succeed if you don't. See us as a partner, not just someone you pay to move your cargo from one point to another. We have so much more to offer you. #freightforwarding #forwarders #nvocc #vendorpartnership #providerpartnership

3 Tips to Consider Before Hiring a Freight Broker 1. Verify Credentials and Experience ✅️ Ensure the broker is licensed by the Federal Motor Carrier Safety Administration (FMCSA) and check their experience in your specific industry or type of freight. A broker with a proven track record and the right credentials will be more reliable and efficient in handling your logistics needs. 2. Assess Communication and Customer Service ✅️ Effective communication is vital in logistics. Evaluate the broker's responsiveness and customer service quality by observing how they handle inquiries and address concerns. A broker who communicates clearly and promptly will help prevent misunderstandings and delays. 3. Check References and Reviews ✅️ Ask for references from previous clients and read online reviews to gauge the broker's reputation. Feedback from other businesses can provide insights into the broker's reliability, performance, and problem-solving abilities, helping you make an informed decision. What's one tip you suggest when hiring a Freight brokerage? How The Elite Network can help 👇 "We connect shippers, providers, brokers, carriers, and tech solution experts to create a seamless logistics ecosystem. Our mission is to simplify the logistics process by offering a one-stop platform for businesses to find reliable and efficient solutions. Elite Network ensures you have access to trusted partners, cutting-edge technology, and innovative services tailored to your unique requirements." ---------------------------- #logistics #freightbroker #trucking #transportation #TMS #elitenetwork

Freight Brokers - Getting A Foot In The Door - Out Of The Box Thinking Owner-operator Ilya Denisenko made a bold move by offering brokers a deal they couldn't ignore: 50% off loads over 500 miles and free loads under 500 miles. That is the point at which meaningful discussions emerge. Ilya Denisenko is seeking long-term relationships. Even if a load is undertaken without compensation, it remains a minimal cost to bear. It provides an opportunity for entry and demonstrates your distinctiveness compared to other owner-operators. He also highlighted his strong tracking and communication skills and shared daily business updates on social media. One of the things to remember is that whoever you’re speaking to, put yourself in their shoes. Denisenko aimed for long-term relationships, showing brokers his commitment to stand out.  Though no one accepted the free load offer, Ilya Denisenko's creative approach helped him onboard five or six brokers, unlocking new freight opportunities and boosting his business. Photo by <a href="https://lnkd.in/gyBRbPP3

Why do freight brokers have a poor reputation? One thing I hear often is complaints about brokers not doing what they say they will do. When a shipper entrusts a broker to manage their company's materials, they expect you to care more than them and you should. In today's saturated market rife with fraudulent brokers, building trust is essential. So, how does one address this? Accountability is crucial. In the inevitable event of mishaps (given the nature of logistics) take responsibility. Stop allowing pride or fear to hinder a resolution, and avoid shifting blame onto the driver, who is ultimately under YOUR employment. Inform your customer, that's the job you signed up for! #KTBGlobal #Bookit.

I've already had so many amazing conversations with some killer agents!! There is ONLY 1 SPOT available to get mentored 1 on 1 to help grow your business by someone who has built their book to $12m/year & mentored another agent's to $6m/year!! Message me ASAP if you want to grow your biz!! #freightbrokerage #logistics #supplychain #recruiting

Good communication is critical in the freight brokerage industry. As a freight broker, it's your responsibility to keep your clients and carriers informed throughout the shipping process. Effective communication can help you build strong relationships, prevent misunderstandings, and ensure that shipments arrive at their destinations on time and in good condition. One of the most important aspects of communication in the freight brokerage industry is responsiveness. Clients and carriers expect quick responses to their questions, concerns, and requests. By being responsive and available, you can establish trust and build lasting relationships with your clients and carriers. It's also essential to keep your clients and carriers informed throughout the shipping process. This includes providing regular updates on the status of the shipment, any potential delays, and any other important information. By keeping everyone informed, you can work together to address any issues that arise and ensure a smooth shipping process. Another key aspect of communication is being proactive. Anticipating potential issues and communicating them to your clients and carriers can help prevent delays and other problems. For example, if you know that severe weather is expected along the shipment's route, you can proactively communicate this information to your clients and carriers and work together to find alternative solutions. In summary, good communication is essential in the freight brokerage industry. By being responsive, proactive, and transparent, you can build strong relationships with your clients and carriers, prevent misunderstandings, and ensure that shipments arrive at their destinations on time and in good condition. INQUIRE NOW! Email us at: jason@bigskylogistics.net Call us at: 618-434-1178 #ShippingSolutions #Efficiency #shippingconcierge #freightbroker #logistics #freight #supplychain #freightdispatcher #cargo #logisticsmanagement #logisticscompany #business #freightforwarding #freightagent #broker #loads #import #export #airfreight #freightinsurance #aircargo #LTLfreight #LCLfreight