Genesys’ Post

Ever wondered why some businesses outshine others in customer experience? It's not just about service—it's about the people. Discover how people make the difference in delivering exceptional experiences. #customerexperience #business #service #people #exceptional #success #customersatisfaction #companyculture #teamwork #leadership

🔍 Weekly Reflection: Enhancing Customer Experience 🔍 Happy Saturday! As we wrap up our week focused on leadership in customer experience, let's reflect on the key insights and takeaways. 📝 Reflection Points: - Personal Growth: Assessing your understanding and application of customer strategies. - Future Plans: Identifying areas for further improvement and loyalty building. 🔄 Weekend Thought: What will you focus on next week to enhance your customer experience leadership? #ReflectiveLeadership #CustomerSatisfaction #WeekInReview

Ever wondered why some businesses outshine others in customer experience? It's not just about service—it's about the people. Discover how people make the difference in delivering exceptional experiences. #customerexperience #business #service #people #exceptional #success #customersatisfaction #companyculture #teamwork #leadership

It’s not rocket science but still many businesses don’t get it! 👉Follow for more insights 👉Repost if you agree #customerexperience #customerservice #customer #customerjourney #customercentricity #customerloyalty #cx #leadership #serviceexcellence

Over the years in customer experience, I’ve learned that the key to true success isn’t just about ensuring customers have a great experience—it’s also about taking care of your employees. When your team feels valued and supported, it naturally reflects in their interactions with clients. Balancing both isn’t just a best practice; it’s a responsibility that drives lasting results. A thriving workplace creates thriving customer relationships #CustomerExperience #EmployeeEngagement #Leadership #CompanyCulture #CustomerSuccess #EmployeeWellbeing #CXStrategy #WorkplaceCulture #BusinessGrowth #CustomerCentric

Are you following the 10 Commandments of Customer Experience? Or is it time for a confession? In thinking about the customer experience, there are at least 10 Commandments that must be adhered to as you embark on your customer experience journey. These are essentials to ensure a successful customer experience transformation. Here are the first three... 1. Thou shalt listen to customers and act on their feedback. 2. Thou shalt map the customer journey in order to understand the experience. 3. Thou shalt put employees more first. For the other seven, check out the link in the first comment. #customerexperience #employeeexperience #leadership

Why Personal Touches in Business Are Game-Changers—Don’t Miss Out! In our digital age, personalizing customer experience remains a powerful strategy to foster loyalty and engagement. In my business, we ensure every online order carries a personal touch, echoing our in-store charm. How do you personalize your business interactions to strengthen client relationships? Join the conversation and let's exchange innovative ideas! 📊🤝 #Leadership #ClientEngagement #InnovativeThinking

What is your best customer experience? I'm willing to bet most stories start with something going wrong and focus on how the company made it right. More importantly, these stories often highlight how you felt about the company rather than the product or service. People forget what you did and what you said, but they rarely forget how you made them feel. My grandfather barely spoke English and called everyone "madam." Yet, he built a thriving business with his charm and genuine nature. His store wasn’t the cheapest, but people kept coming back. Though I was only five when he passed, I’ve come to know him through the stories people share about him. Similarly, not everyone will know your brand or business directly. Many will know you through the stories others tell. These 'stories' come from the experiences you deliver. How are you ensuring the stories being told are the kind you'd want to be shared? #customerexperience #brandloyalty #Brandadvocacy #customerservice #leadership #marketing

Thought for the day 👉Repost to share♻️ 👉Fillow for more insights #customerexperience #customerservice #customer #cx #customerloyalty #customerjourney #customercentricity #leadership #leadershipdevelopment

A recent article in The Wall Street Journal in mid-June reported that the level of customer experience in America has actually gotten worse.   Why is it that customer centricity is so hard for organizations of all sizes all over the world to achieve?  The problem is that companies do not want to invest in the contact center. To learn more about how to truly build a customer-centric organization at the leadership level in a sustainable way, check out my new book, The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer. Get your copy now on Amazon: https://lnkd.in/gPwChJQZ or visit www.8CXLaws.com #customerexperience #CX #customerjourney #8CXLaws