Genesys

NEWS: Genesys has earned #GreatPlaceToWork certification in 14 countries!🏆🌏 🇺🇸🇨🇦🇲🇽🇧🇷🇬🇧🇮🇪🇭🇺🇯🇵🇮🇳🇳🇿🇦🇺🇸🇬🇲🇾🇵🇭 “At Genesys, we believe that when our employees feel valued and empowered, they bring that same energy to every customer interaction." 💬 Eva Majercsik Find out why Great Place To Work has recognized Genesys workplaces around the globe for inclusion, empathy and flexibility in work-life balance 👇 📰 https://gsys.cx/4dIsuag #OneGenesys

POV: It's an emergency 🚨

Weekend plans? Get ready to experience Scuderia Ferrari as they return to the #USGP in Austin, TX. #DrivenByExperiences

4 reasons why you need Genesys Cloud #AI ⤵️ 🔮 Predict outcomes 💬 Automate conversations 💪 Deliver real-time agent support ✨ Combat innovation roadblocks and siloes And it's the trusted choice for leading enterprises. See how Genesys Cloud #AI can help you deliver better #CX and #EX: https://gsys.cx/40869Qz

"There are an abundance of benefits to advancing a #technology career at Genesys. My favorite is that it rewards what I call applied curiosity. 💡 After all my years working in tech, I still crave to improve daily life while learning something new. Genesys works with the world's premier brands to improve daily life at scale using an endless stream of advanced technologies. If you are like me, you won't be bored. I am more eager for what I will do tomorrow than yesterday after over six years with Genesys. Our #culture encourages those who like action to take roles in wide-ranging, visible projects without regard for positional titles. As a result, I am deeply satisfied by my undeniable impact and hopeful for what I’ll make next. Curiosity is about more than technology, and discoveries apply to more than business problems. I am delighted with every unique colleague I meet, their experiences, and how that shapes their ideas and energy. This led me to join the Genesys Black Employees and Allies Membership (GBEAM) and Genesys Women of Color (GWOC) communities. These communities both broaden my view of the world and have introduced me to new friends. Thrilling results have come from the folding together of diverse ideas with these new friends, resulting in stronger performance from myself and our teams. My experience at Genesys is that success is earned by those who make things happen. Be curious, think seriously, get excited by ideas and work hard. Leave the ego and timidity at home because Genesys is a place where good ideas are made great — and great ideas become reality." – Brian Spencer, Sr. Director, CRM Product Management Visit our #careers page: https://gsys.cx/3LyFjJ3

Over 8️⃣0️⃣% of CX leaders believe #AI will be a clear differentiator for their organization in the future. We'll share more findings from our research in this upcoming #CXGreenRoom with Brent Alexander, National Manager, Customer Relationship Center at Beyond Bank Australia and discuss how AI is transforming #CX. Don't miss it 👇

Have you heard the news? Modivcare, a technology-enabled healthcare services company, now orchestrates seamless digital self-service for its 34 million members and improves employee engagement with the Genesys Cloud platform 💥 With a goal to elevate member and teammate experiences, Modivcare turned to the AI-powered experience orchestration capabilities of Genesys Cloud. “We’re one of the first NEMT companies to leverage AI plus real-time data capabilities and analytics to ensure data security and quality performance at scale,” said L. Heath Sampson, President and Chief Executive Officer of Modivcare. “This is a difference-maker for our members, granting them access to care at the level that best serves them.” Read more: https://lnkd.in/efSv-EQh

When choosing a customer experience platform, what is at the top of your wish list?   As more companies prioritize #CX transformation to enhance customer satisfaction, choosing the right platform is critical. There's a reason why leading brands around the world consistently choose Genesys Cloud. Our platform delivers:   🤝 Reliability 📈 Scalability 🚀 Innovative capabilities that set industry standards   Learn more about what helps Genesys Cloud stand out from the crowd: https://lnkd.in/enjJtjCQ

Fiscal Year 2024 Belonging Score = 89 This measures our employees’ experience from recruitment and onboarding all the way through the offboarding process. Our goal isn’t just to attract and promote diverse talent — it’s to make sure that people feel a sense of belonging once they're here. Dive into the breakdown and more in our FY24 #Sustainability Report: https://gsys.cx/4cuEUCc #DEI

☕ Time for another Cup of G! Discover how 76% of CX leaders are leveraging AI to create more personalized interactions and address pain points. The future of #CX lies in #AI-driven empathy ↓