Glenn Haussman’s Post

Recently our founders Roeland Verhamme and Jeroen Vaassen had the pleasure of being featured on the Hospitable podcast by Omniboost | Hospitality tech made easy  to talk about ‘𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐢𝐧𝐠 𝐘𝐨𝐮𝐫 𝐓𝐫𝐚𝐯𝐞𝐥 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞’. Together with Rob Napoli, they delved into the power of personalization in hospitality, its impact on guest satisfaction, and how hotels can unlock hidden revenue with this innovative approach. Key topics discussed:  🛏 The shift from standard room types to personalized room selection 💰 How personalization can boost guest satisfaction and hotel revenue 📊 Data-driven insights that are shaping the future of hospitality ⚙️ The role of automation in streamlining hotel operations 🌐 A global perspective on evolving guest preferences and expectations Whether you're a frequent traveler or a hotelier, this episode is packed with insights you won't want to miss! Don't forget to listen (or watch), like, and share your thoughts with us! ·      𝐘𝐨𝐮𝐭𝐮𝐛𝐞: https://lnkd.in/erSgGCTZ ·      𝐀𝐩𝐩𝐥𝐞 𝐏𝐨𝐝𝐜𝐚𝐬𝐭𝐬: https://lnkd.in/enNUVw4u ·      𝐒𝐩𝐨𝐭𝐢𝐟𝐲: https://lnkd.in/ebiTBVDt #RoomSelection #GuestSatisfaction #Personalization #HotelTech #Innovationhashtag# #HospitalityInnovation #PersonalizedTravel #TechInHospitality #ExpectMe

Throwback to a fantastic episode of my virtual podcast from last October, featuring Mr. Rishi Surya Puri the Senior Vice President of MAYFAIR Hotels & Resorts who brings over three decades of invaluable experience in the hospitality industry. In this episode, Mr. Rishi shared insightful perspectives on the ongoing debate between direct bookings and OTA bookings. He highlighted that, while OTAs are essential for reaching a broader audience, direct bookings are crucial for building a loyal customer base and maximizing profitability. Mr. Rishi emphasized, "Fostering direct bookings can significantly enhance guest loyalty and reduce dependency on third-party platforms. By leveraging personalized marketing strategies and offering exclusive perks, hotels can encourage more direct interactions with their guests. On the other hand, OTAs play a crucial role in expanding a hotel's reach, attracting new guests who might not have discovered the property otherwise." Furthermore, we delved into strategies to elevate the guest experience. Mr. Rishi noted, "The key to exceptional guest experience lies in anticipating needs and exceeding expectations. This means investing in staff training, incorporating cutting-edge technology, and continuously seeking guest feedback to refine services. I wish to meet Mr. Rishi Surya Puri once again and discuss with this industry expert about the industry and gain more knowledge. #hospitality #ota #hotels #hotelindustry #onlinebooking #directbooking #channelmanager #onlinetravelagent #virtualpodcast #directbooking #bookingengine #guest #guestreview #propertymanagement #channelmanagement

There are many believes from the past which hold not true today.... one of them is that static room categories are the best way to manage accommodation experiences! #hotel #hotels #hospitality #hyper-personalization #revenue-management

Time to Challenge the Status Quo! Still believe room categorization maximizes returns? Think again. Just like we moved on from believing the Earth was flat, the hospitality industry must evolve from outdated practices that limit personalization and revenue potential. Dynamic inventory is the future—unlock the true value of your rooms by focusing on unique features and tailored experiences for every guest. Are you ready to rethink the way you sell rooms? Let’s talk. #Hospitalitytech #DynamicInventory #PersonalizedTravel #HotelRevenueManagement #AttributeBasedSelling #FutureOfHospitality #HotelTech #WorldHospitalityAlliance #GuestExperience

🎙️ Navigating the Hotel Marketing Matrix In the ever-evolving hospitality landscape, how can hotels stay ahead and effectively market themselves in a complex digital world? 💡 On the latest Travel Market Life Podcast, we bring together industry leaders from the Independent Hotel Show 2024 to unpack this challenge. Joined by: ✅ Allard Jan Alfrink, Cendyn ✅ David Ohandjanian, UP Hotel Agency ✅ Catt McLeod FIH, Elegant Hotel Collection ✅ Chris Bowling, BWH Hotels ✅ Kalpdrum (Kalp) R., Strand Palace Key themes discussed: 📊 The Power of Data: Maximising first-party data in a world of evolving privacy regulations and third-party cookie changes. 🤝 Building Loyalty: Strategies to encourage direct bookings and reduce reliance on OTAs. 🌟 Personalisation and Branding: The critical role of tailored experiences and strong branding in standing out. 🎯 Performance Marketing: Actionable tactics to engage customers and drive revenue effectively. Whether you're looking to boost visibility, adapt to regulatory changes, or create memorable guest experiences, this episode is packed with insights to refine your strategy. 🎧 Listen now https://lnkd.in/eqXJM7dE #HotelMarketing #TravelMarketLife #HospitalityInnovation #HotelBranding #LoyaltyMatters

Increasing regulation is impacting digital marketing, greater demand for data to secure revenue is supporting personalisation strategies, and what about AI and the impact it's having? We discuss this in more from Independent Hotel Show London as part of our LIVE discussions. Thanks to all the panelists.

How Roseate Leverages Value-Centric Pricing In this reel, Kush Kapoor shares how Roseate is using strategic pricing to enhance value for guests, offering tailored plans that go beyond standard bookings. By focusing on value-centric pricing, they’re not only enhancing guest satisfaction but also boosting revenue through customized experiences that resonate with today’s travellers. Watch the full video and tell us: What makes a hotel experience feel like good value to you? Share your thoughts in the comments! Click on the link below to watch the full video now! https://lnkd.in/dKYr4iK6 #kushkapoor #roseatehotels #valuecentricpricing #hotelexperience #roadaheadtalks  Vijeta Soni - Pricing with AI Kush Kapoor

Check out the recently released TMG Hospitality Trailblazers episode featuring the CEO of MMI Hospitality Group, Micajah Sturdivant! 👏 Micajah joins the Suite Spot to break down: ✅MMI’s Hospitality Background & Deep Roots ✅The Importance of a Hotel Brand Story   ✅The Appeal of Soft Brands ✅How to Build a Hotel Legacy And many other conversations. This episode covers a lot, so be sure to click the links below to tune in to the full episode. 👇🔗 Spotify: https://lnkd.in/eiTXNJXV Apple: https://lnkd.in/ehjNSiii YouTube: https://lnkd.in/e_jYmP4W #Hospitality #Travel #DigitalMarketing #Hotels 

🎙️ Exciting news! Episode 98 of Hotel Moment is live, and it’s a must-listen for anyone in the luxury and upscale hotel space! Join Karen Stephens as she chats with Adam Mogelonsky, a leading expert in hotel strategy and technology and Partner at Hotel Mogel Consulting Ltd. Adam shares his insights on how ancillary revenue can be as impactful as guest room revenue and how blended travel trends are reshaping the hospitality landscape. Adam also delves into the critical role of data analytics, including TRevPAR, and how technology can empower hotel staff while enhancing the guest experience. Discover how hotels are leveraging these strategies to stay ahead in a competitive market. 👉 Don’t miss out on Adam’s expert tips on maximizing revenue and optimizing hotel operations! Head to the comments for the full episode links 👇 #LuxuryHospitality #HotelRevenue #BlendedTravel #HotelPodcast

Happy New Year everyone! Excited to kick off 2025 by sharing a great conversation and first episode of the new year! Check it out! Season 4 - Episode 7 On today’s episode, we talk with Rani Gharbie, Managing Director of Investment & Development at citizenM hotels. CitizenM is a fully integrated owner-operator hotel brand, with over 30 hotels in 18 cities. Rani shares CitizenM's mission to become the leading transformational hotel, inspiring a new generation of modern travelers in major cities worldwide by offering an affordable luxury lifestyle while delivering sustained premium returns to stakeholders. Rani also describes their disruptive approach in the hospitality industry, which includes efficient use of space, a community-driven environment, and integration of technology with a human touch. Check out our full conversation on Elevating Brick and Mortar - Link in the comment below #elevatingbrickandmortar #hospitality #customerexperience