Global Founders Capital’s Post

As an investor, a consultant, and the world's biggest champion of Fathom - AI Meeting Assistant I could not be MORE stoked on this award from G2 for #1 Highest Satisfaction product of 2024!! If the explosive growth over the last 6 months doesn't say it, this certainly does - people LOVE Fathom!! 🩵 You're not using Fathom yet? You're missing the boat! #G2 #FathomVideo #Fathom #startups #investor #csat

Should Customer Success Managers be comped on expansion and not just retention? That was one of the interesting subjects that came uup when The Venerable Paul Greenberg and I had the pleasure of speaking with a couple Chief Customer Officers during our spring conference season travels - PROS CCO Michael Jahoda (during #Outperform) and Creatio CCO Jason Olkowski (during their No Code Days event). The subject of #ROI and its evolution came up in both convos, including a lot of similarities in what they said, which you can check out in this short clip. #TimeToValue #BOSCS24

#ICYMI 👉 "It's not always easy, but there's no better feeling than a satisfied customer." 🤝 In our latest #AskTheServicePowerExperts blog, Marc Sprecher, chief revenue officer, shares insights on the CRO role and its impact on customer success. He explores how his role fosters a culture of cross-functional collaboration that prioritizes customer needs at every stage. Learn more at 👉 https://ow.ly/7Zhu50SiKqi #FSM #CRO #CustomerCentric

🌟 Meet Louise Fargersen from Fager 🌟 Initially skeptical, Louise from Fager now enthusiastically shares, "Lipscore has not only met our expectations but exceeded them." 🚀 Transforming Customer Feedback 🚀 Lipscore has been a game-changer for Fager, refining products and enhancing customer relationships. "The more reviews we receive, the more confident new customers feel about purchasing from our website," Louise explains. 📈 Boosting Trust and Confidence 📈 Our transparent review system has increased review volume and quality, showcasing genuine feedback and elevating trust. "99% of our reviews are positive, which is astonishing and rewarding," Louise reveals. 💬 Real Impact 💬 Fager's journey with Lipscore underscores the power of authentic feedback and the importance of trust and transparency. Join the Lipscore Family! Fager's story shows how Lipscore can revolutionize customer interactions. We're proud to help businesses make their reviews speak volumes. 📢✨

Delve into the world of customer connections with the Dreamer, Driver, and Doer personas. They form a distinctive, cohesive, and influential customer team, and can help you set yourself apart from competitors. Developing a plan for each of these personas is key to driving values and securing early renewals. Learn more about the world of persona-based customer onboarding with Jarvis H. from our Propel23 session. Head here: https://lnkd.in/gsmdvDWP #CustomerOnboarding #PersonaBasedOnboarding #Propel23

ICYMI - a business buzzword I am to hearing with increasing frequency is the word "flywheel". Below is the word used in a sentence. "Our new customer loyalty program is designed to be a flywheel, enhancing engagement and driving sales, which in turn attracts more new customers and further fuels our growth." Keeping you informed here at Ecosoft Ventures :)

BRAIN PICK ALERT 🧠🤏 We got the chance to pick Camilla Åhgren's brain awhile ago. Camilla is Head of Customer Success at Cinode -- and who are we to keep you from these wonderful insights, we thought. Here's the scope: ❓What are the most common mistakes in Customer Success? Treating all customers the same. Customers have different needs. Don't go on auto-pilot. Find out how they differ. Personalise their plans. And respond and communicate in a way that suits them. ❓What are the plans in your team for 2024: 2024 is hard to plan. Things are changing fast. New problems arise. Our plan is to stay flexible. We also focus on becoming even more proactive with customers, finding ways to deliver more value -- and lastly finding ways to measure that value effectively. ---- Wise indeed. Thank you for sharing Camilla. We will be back soon with more CS-leader insights. 💙 #customersuccess #csm

Let's erase the divide and script a story where customer expectations and operational excellence dance hand in hand! 🤝 Ready to get started? Join our Service Blueprint workshops! DM us for more details. #LateralProducts #OperationalSymphony #CustomerExpectations #BridgingBoundaries

The first wave of Forge speakers is up and I couldn't be happier to see my good friend Joseph Orsini on this list presenting how Simplii Financial is driving customer outcomes through personalized In-Product messages. https://lnkd.in/dPV4Hec4

We are thrilled to announce that our CEO, Paul Hudson, is taking to the stage as a speaker at the upcoming Customer Salience Summit! Get ready to dive deep into the world of customer salience as Paul shares his insights on how this crucial concept can impact businesses and tackle the challenges faced by insight experts today. Learn more about Paul's talk and how to get your tickets today: https://flx.mr/4b7vLzL #CustomerSalience #SummitSpeaker #MRX #Insights