Glyn Luckett CMRS’ Post

Resharing a cool product offering from my friend, HBS sectionmate, and digital customer experience professional, Danielle Anderson, that can offer senior leaders and their teams some fresh insights on their current customer experiences. Have a look below!

An interesting (and quick) read about the importance of measuring your Customer Experience Maturity in your organization. #cx #cxstrategy #cxmanagement #cxmaturity #insights #employeeengagement #africa

In today’s competitive business landscape, a well-crafted customer experience (CX) strategy is not just an option; it's a fundamental necessity for scaling revenue growth and achieving profitability. 🚀 Discover 8 ways to create a great customer experience strategy and improve customer satisfaction, reduce churn, and increase revenues.💡 #CXM #BusinessGrowth #Qualysoft

The Clearing's people-first CX experts use CX Spark, our proprietary customer experience assessment tool, to help clients shape a better future for their organization. Click through to learn more. #cx #customerexperience #tools #assessment #peoplefirst

This course emphasized the importance of customer-centric approaches, detailing key components like archetypes, activities, interactions, and experience principles. It highlighted how meaningful and consistent interactions build strong customer relationships, driving loyalty. Highly recommend it to anyone looking to deepen their understanding of CX! #CustomerExperience #CX #LinkedInLearning Geoffrey Schwartz https://lnkd.in/g5VZ6GTD #designthinking #customerexperience.

S is for Sustaining customer centricity. Many companies express this as their CX nemesis. Often it's because of the internal pressures to focus on transactional experience improvements. So when you an uplift in the form of sentiment scores, you can be fooled into believing you've completed the customer centric journey. However, these are 'peaks of false adoption' present CX as no more than a 'quick fix'. It requires very different ways of working to sustain customer centricity as a business practice. In our latest modern A-Z of CX, we explain why this is and how to move from a series of false peaks to a reliability from a sustained customer centric approach. #CUSTOMEREXPERIENCE #CX

Is your CX operation running efficiently? Customer experience (CX) is at the heart of every successful business, but without an efficient system, it can quickly become a drain on resources and customer satisfaction. That’s where I come in. I help you get what you need for CX to operate efficiently so you can focus on delivering top-notch experiences that drive loyalty and growth. Here’s how I can help: ✅ Streamlining CX Processes: We'll identify bottlenecks and implement solutions that save time and money. ✅ Leveraging the Right Tools: From automation to analytics, we make sure you're using the best CX technology to deliver results. ✅ Improving Customer Touchpoints: Every interaction matters. We'll ensure your CX operations provide a seamless and consistent experience. The result? Efficient operations, happy customers, and a competitive edge. 💬 Need help optimizing your CX strategy? Let’s connect and discuss how we can take your customer experience to the next level. #CustomerExperience #CXStrategy #CXOptimization #BusinessGrowth

💡 Transform CX confusion into clarity! 🙌 👏 Customer Journey Management made intuitive. 🙋 Customer Journey Management made collaborative. 🔎 Customer Journey Management made insightful. 👥 Customer Journey Management made accessible. 📈 Customer Journey Management made actionable. 🤩 Customer Journey Management made for you. Try us for free: https://bit.ly/3H7dEw5 #customerjourneymanagement #cx #cxinnovation #customerobsession #journeyawesomely