Roxanne Rhode CPP®’s Post

People never forget how you make them feel and meaningful customer connections are built on emotional experiences. We provide a comprehensive view of customer experience, helping organisations identify strengths, uncover areas for improvement, and drive customer-centric strategies. Explore key customer experience #KPIs that can help in measuring and enhancing the effectiveness of customer interactions and overall satisfaction. #CustomerExperience #CX #KPIs https://lnkd.in/dWHUyZqy

Let's debunk some common myths about Customer Experience: ❌ CX is just about cost savings                       ❌ The value of CX can’t be quantified           ❌ CX is a Customer Service thing… right?     ❌ NPS is just another way of saying CX.         Customer Experience isn't just about cost savings and reputation management: the CX function holds the potential to be one of the most dynamic engines for growth and value creation in a company’s arsenal. Plus, it’s entirely quantifiable – and way more than a service tool. ✅ Discover how strategic CX interventions can enhance your business's bottom line, contact us or Alexandra, and let's work together! 📈 #customerexperience #humantohuman #businessgrowth

In the rapidly evolving world of customer service, certain misconceptions about #CustomerExperience (CX) frequently surface, affecting how businesses interact with their clientele. Misconception 1️⃣: Customer Experience is Just About Customer Service Actually, CX is much broader, encompassing every interaction a customer has with your brand, from marketing to after-sales support. Misconception 2️⃣: Customer Experience Can't Be Quantified Numerous metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT) provide measurable insights into customer experiences and expectations. Misconception 3️⃣: Technology Alone Can Drive Excellent Customer Experience While technology is a vital tool, the human element remains crucial. Personalized interactions and empathy cannot be fully replaced by technology, making a balanced approach essential. At #GDCServices, we understand the nuances and depth of Customer Experience. Our services are tailored to demystify these misconceptions and enhance your customer interactions. Interested in elevating your #CX? Contact us to learn more!

🔍 Explore the Future: 10 Game-Changing CX Trends for 2024 🔍 Must watch. 🌐✨ Join us on this journey of innovation and reimagination as we explore the transformative CX trends for 2024, presented by the visionary Steven Van Belleghem. Stay tuned for insights that will shape the customer experiences of tomorrow. #CXTrends2024 #ZuZoBPO 🌐✨ 🚀 Trend #1:The Era of Search Embrace the power of search to deliver swift and relevant solutions, setting the stage for an era where information is at the customer's fingertips. Effortlessly build up your knowledge base with us. https://lnkd.in/dX4BcT4P 🌐 Trend #2: Personalization at Scale Dive into the realm of hyper-personalization, where ZuZo's forward-thinking strategies bring personalized experiences to a whole new scale. https://lnkd.in/dX4BcT4P https://lnkd.in/dby-2Tdn 💼 Trend #3:High-Value Customer Agents Elevate customer interactions with ZuZo's highly-trained agents, ensuring every engagement adds substantial value to the customer experience. Let's handle your interactions on your behalf with an emotional touch. ❤️ Trend #4:Effective Empathy Witness the fusion of technology and emotion as ZuZo champions effective empathy, demonstrating a profound understanding of customers' needs. Fast feedback loops, https://lnkd.in/dG43JD8t 🔍 Trend #5:AR Breakthrough Immerse your customers in a new dimension with ZuZo's AR breakthroughs, redefining how businesses interact and engage with their audience >Testing is ongoing. 👥 Trend #6: When HR Meets CX Experience the synergy between HR and CX, as ZuZo offers solutions that align and empower your workforce to enhance customer experiences. 🌟 Trend #7:CX for Life Envision a lifelong customer journey, where ZuZo's end-to-end solutions ensure a consistent and memorable experience at every touchpoint. book a free demo https://lnkd.in/dDb9PCPv 🌍 Trend #8: CX for the World Go beyond borders with ZuZo's global perspective, tailoring CX services to diverse markets and cultures worldwide. https://lnkd.in/dix8TZzs ♻️ Trend #9:Preloved is Hot Join the sustainability movement with ZuZo, where preloved experiences take center stage, aligning with eco-conscious consumer preferences. 🛡️ Trend #10:Friction Hunter CEOs Let ZuZo be your guide in hunting down and eliminating friction points, as we empower CEOs to lead with a proactive approach. watch the full video here. https://lnkd.in/dKSg_9F8

Customer experience is THE differentiator for today’s businesses. To help fellow marketer's we've put together the Ultimate Guide to #CX. What's inside: Breaking down what is CX, why it matters, how to #improveCXin5steps, what is good customer experience and 5 components of customer service. “When it comes to #customerexperience transformation, we’re not talking about one project or moment in time – we should always be transforming,” Whereoware’s Chief Technology Officer Eric MacKenzie explains. “Whether it’s people, process, or technology, there’s always some level of transformation happening in a business. So, we encourage clients to continuously audit their CX, looking at strengths, weaknesses, and gaps to then prioritize the most meaningful areas where CX improvements will create the largest impact. It’s never-ending – there’s always an opportunity to get better.” Improve your CX with our Ultimate Guide to Customer Experience: https://lnkd.in/eKJ_DnGV

Transforming Expectations into Excellence In a world where meeting customers’ expectations is as rare as it is rewarding, we at Promising Outcomes make it our mission. How do we do it? By turning your customers' expectations into a blueprint for unparalleled customer experience (CX). We start by asking your customers what they envision as the ideal service. Their expectations aren't just captured - they're analysed, mapped and transformed into actionable insights. From Red to Green: The Journey to Excellence Our unique approach categorises customer feedback into: 🟢 Green = meeting or possibly exceeding expectations – you may be over-servicing. 🟡 Amber = acceptable performance against expectations – with room for growth. 🔴 Red = failing to meet the minimum level of expectations – urgent action required. Many organisations don’t have this information, which dilutes the effectiveness of change activities and investments. Our goal is to reveal exactly where you are today and clearly identify where, and what, to focus on to improve your performance in your customers’ eyes. Excellence Isn't Just Rare; It's Our Standard Ready to redefine excellence in your customer experience? Explore how we can enhance your services beyond the ordinary. Visit our website for more insights and transform your customer feedback into your roadmap to success. Learn more here: https://lnkd.in/edgJc8GA . . . #CustomerExperience #BusinessExcellence #FeedbackToSuccess #PromisingOutcomes #TransformCX

🚀 Why Focusing on Customer Experience (CX) is Your Key to Growth 🚀 In the current competitive landscape, delivering outstanding customer experience isn't just nice to have—it's a strategic imperative. Here's why prioritizing CX is essential for your business's sales, development, and growth: 1. **Boosts Customer Loyalty:** Happy customers become brand champions, leading to repeat business and powerful word-of-mouth marketing. 2. **Increases CLV:** A great CX encourages customers to buy more and stay longer, enhancing their lifetime value to your business. 3. **Differentiates Your Brand:** In a sea of sameness, a superior customer experience sets you apart, capturing attention and market share. 4. **Reduces Churn:** Addressing customer experience issues proactively means fewer lost customers and more stable revenue. 5. **Drives Innovation:** Customer feedback is a goldmine for improving your offerings, ensuring you meet and exceed market demands. 6. **Improves Brand Reputation:** Positive experiences build a strong brand image, attracting new customers and opportunities. Investing in CX isn't just about solving problems; it's about seizing opportunities to grow and thrive in a challenging market. Let's make every interaction count! 💡📈 #CustomerExperience #BusinessGrowth #BrandLoyalty #Innovation #SalesStrategy

🚀 Why Focusing on Customer Experience (CX) is Your Key to Growth 🚀 In the current competitive landscape, delivering outstanding customer experience isn't just nice to have—it's a strategic imperative. Here's why prioritizing CX is essential for your business's sales, development, and growth: 1. **Boosts Customer Loyalty:** Happy customers become brand champions, leading to repeat business and powerful word-of-mouth marketing. 2. **Increases CLV:** A great CX encourages customers to buy more and stay longer, enhancing their lifetime value to your business. 3. **Differentiates Your Brand:** In a sea of sameness, a superior customer experience sets you apart, capturing attention and market share. 4. **Reduces Churn:** Addressing customer experience issues proactively means fewer lost customers and more stable revenue. 5. **Drives Innovation:** Customer feedback is a goldmine for improving your offerings, ensuring you meet and exceed market demands. 6. **Improves Brand Reputation:** Positive experiences build a strong brand image, attracting new customers and opportunities. Investing in CX isn't just about solving problems; it's about seizing opportunities to grow and thrive in a challenging market. Let's make every interaction count! 💡📈 #CustomerExperience #BusinessGrowth #BrandLoyalty #Innovation #SalesStrategy

Why Customer Experience Makes or Breaks Your Business? In today's competitive landscape, customer experience (CX) is no longer a differentiator – it's the battleground. Yet, a vast gap often exists between the CX companies intend to deliver and the experience customers actually have. This gap is what called the CX Chasm. The Peril of the Chasm: Consider these statistics: 86% of customers are willing to pay more for a better customer experience (Source: PWC). One in three customers will walk away from a brand after just one bad experience (Source: Zendesk). The CX Chasm translates into lost revenue, damaged brand reputation, and ultimately, hinders business growth. Bridging the Gap: So, how do we bridge this gap and ensure customers have a consistently positive experience? Here are 3 key strategies: Understand Your Customer Journey: Emphasize Employee Experience (EX): Gather Customer Feedback & Act On It: By closing the CX Chasm, you can: 1.Increase customer satisfaction and loyalty 2.Boost customer lifetime value 3.Enhance brand reputation 4.Drive positive word-of-mouth marketing Ready to bridge the CX Chasm in your business? Share your thoughts and experiences in the comments below! #CX #CustomerExperience #CustomerJourney #BusinessGrowth

S is for Sustaining customer centricity. Many companies express this as their CX nemesis. Often it's because of the internal pressures to focus on transactional experience improvements. So when you an uplift in the form of sentiment scores, you can be fooled into believing you've completed the customer centric journey. However, these are 'peaks of false adoption' present CX as no more than a 'quick fix'. It requires very different ways of working to sustain customer centricity as a business practice. In our latest modern A-Z of CX, we explain why this is and how to move from a series of false peaks to a reliability from a sustained customer centric approach. #CUSTOMEREXPERIENCE #CX