GTE Financial’s Post

🖋️ Thinking About Hiring a Remote Intake Specialist for Your Law Firm? Here’s What You Need to Know! A remote intake specialist can help law firms: 📞 Ensure all client inquiries are handled promptly 📋 Collect crucial client information effectively 🖥️ Use technology to automate and streamline the intake process With the right expertise, like my experience in handling legal client intake, you get a seamless onboarding experience that enhances client satisfaction and retention. Ready to elevate your client experience? Let's chat! #LawFirm #LegalSupport #ClientIntake #VirtualAssistant #RemoteHiring #virtualkate

DVA is not associated with this job opportunity. Customer Advocate, Time & Pay https://lnkd.in/gMC5EQxE US What you will do Be the face and voice of Zenefits once our customers are up and running on the platform Provide Tier 1 customer support through phone, email and chat Help customers get through critical moments with ease by taking a systematic approach to problem-solving and applying just a bit of detective work to solve any issue that comes your way Run point on customer issues that require masterful coordination between multiple Zenefits teams Act as the voice of our customers to help prioritize future enhancements to the platform... #career #job #jobs #jobsearch #education #business #success #hiring #careergoals #work #motivation #recruitment #love #employment #careers #careerdevelopment #resume #college #goals #job #training #careeradvice #interview #nowhiring #careercoach #entrepreneur #leadership #jobseekers #virtualassistant

Customer Advocacy Advisor - Apply here. https://lnkd.in/d3rr-gXH - Customer Advocacy Advisor South East Water Corporation location Melbourne. Who are we, we’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring. The role reporting to the Customer Resolutions and Advocacy Manager and forming part of the broader Customer Experience group, this role specialises in the investigation, negotiation and resolution of highly complex and escalated complaints received via the Energy and Water Ombudsman. Victoria (EWOV), as well as corporate and ministerial complaints. Our Advisors are highly experienced in fair and objective customer complaint investigation and resolution and play a valued role as the connection between the customer and the business while the complaint is being resolved. These elements are critical to South East Water’s success and are directly aligned with our five customer outcomes get the basics right, always. Make my experience better. Warn me, inform me. Fair and affordable for all. Support my community, protect our environment. Who are you in order to be considered for this role, candidates will need to possess the following skills, knowledge and experience extensive experience working in a customer complaint and dispute resolution function - utility sector experience desirable. Experience managing Investigation level complaints at the Energy & Water Ombudsman of Victoria (EWOV) or other Ombudsman schemes. An empathetic approach and experience in conflict management and resolution. Working knowledge of the Energy & Water Ombudsman of Victoria (EWOV) or other Ombudsman processes and policies. Ability to interpret charters, laws and codes with respect to the management of complaints. Proven, effective communication skills – written and verbal and effective stakeholder engagement and relationship building skills. Proven problem-solving skills in a regulated environment. Proven, effective time management skills and ability to manage competing priorities and high case volumes. Ability to use, interpret and efficiently source information from across various systems and sources to aid in effective complaint investigation and resolution. Ability to remain calm under pressure with demonstrated experience effectively handling conflict or challenging customers. Accredited resolution and complaints management training would be an advantage. What's in it for you a commitment to work-life b

Unlock the key to unparalleled customer loyalty and success! Discover why hiring the right Customer Advocacy Manager is a game-changer for your company. Learn the essential traits of a candidate who will not only champion your customers but also drive your business to new heights. Ready to make a transformative decision? Dive in to find out what it takes! This blog has been written by industry expert Jennifer Susinski, a member of the Advocacy Mavens Coalition. #CustomerAdvocacy #CustomerAdvocacyManager #CustomerSuccess #Advocacy #CustomerMarketing #CustomerExperience #AdvocateMarketing #AdvocacyMaven #AdvocacyMavensCoalition https://lnkd.in/g99j2Bke

𝐀𝐫𝐞 𝐲𝐨𝐮 𝐬𝐭𝐫𝐮𝐠𝐠𝐥𝐢𝐧𝐠 𝐭𝐨 𝐡𝐚𝐧𝐝𝐥𝐞 𝐲𝐨𝐮𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐀𝐝𝐯𝐨𝐜𝐚𝐜𝐲 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 𝐰𝐢𝐭𝐡 𝐥𝐢𝐦𝐢𝐭𝐞𝐝 𝐫𝐞𝐬𝐨𝐮𝐫𝐜𝐞𝐬? 🧐 Finding a qualified Customer Advocacy Specialist can be difficult, especially when you're pressed for time, budget, and headcount. 🤩 We offer flexible, personalized staffing solutions tailored to your needs and objectives. #CustomerAdvocacy #CMA #CustomerSuccess

#urgently #hiring for Virtual Customer Service Representation Location - Fully Remote, USA. Salary -  50 - 80 K/ Year USD Work Exp : Customer Service - 2 years Communication skills - 1 years Attention to Detail - 1 years Empathy mapping - 1 years To read the JD & to apply -https://lnkd.in/gtuMkJ-e #CustomerService #Communicationskills #AttentionToDetail #Empathymapping

I ❤️ this Position Description! When building the Division of Data Analytics and Strategic Planning for the Employment and Training Administration, I realized that drafting data-related position descriptions (PDs) is both a science and an art, requiring deep domain-specific knowledge. This PD from the Texas Workforce Commission is exemplary and may provide inspiration for other state workforce agencies working to build data capacity. Here’s why it stands out to me: 🎯 1. Focuses on Data Products: Prioritizes experience developing data products over general IT solutions, highlighting specialized skills needed for the role. 📊 2. Lists Specific Technical Skills: Specifies desirable technical skills: in this case, SQL, Tableau, and data warehousing technologies. (Your priorities may differ. Be explicit!) 🚀 3. Emphasizes Leadership: Balances technical qualifications with critical leadership and management skills, including strategic planning, communication, and coordination. 🔧 4. Embodies Skills-Based Hiring: Values both education and experience for qualification. 💡 5. Appeals to Purpose: Targets candidates motivated by the agency's mission and the opportunity to be a model for other states. (Go Texas!) 🌱 6. Attracts a Growth Mindset: Seeks a demonstrated commitment to continuous self-improvement. This is critical for any hire and especially important for a role where technology is constantly changing. 📍 7. Provides Transparent Location Requirements and Telework Policy: Offers clear information about workplace flexibilities and limits, balancing team collaboration and agency policies with the need to attract a broad talent pool. This PD sets a high standard for technical roles in the public sector and serves as an example for other agencies. Would a library of position descriptions like this be helpful to you? Drop a comment or send me a DM. P.S. Adam Leonard, well done, and best of luck finding a fantastic person for this role! #DataStrategy #CDOs #publicsectorinnovation #FrancesStrategies

Credentials and experience are crucial, but have you considered a candidate's personality during your hiring process? These unsung heroes deal with frustrated customers daily, and their patience is key to a positive customer experience. Looking for top talent? Here's why patience is a must-have trait: * Calm Under Pressure: Frustrated customers? No sweat! Patient agents can navigate challenging conversations with composure, actively listen to concerns, and find solutions. * Active Listening: Patience allows agents to truly hear customer needs, leading to faster resolution and a more positive experience. * De-escalation Masters: Patient agents can empathize and diffuse tense situations, turning frustrated customers into loyal brand advocates. Do you have superstar contact center agents with buckets of patience on your team? Share your tips for building a patient and positive team culture in the comments! #HiringTips #ContactCenter #customerservice #customerexperience #customersatisfaction #business #customer #happycustomer #contactcenter #callcenter #outsourcing #job #WorldClass #ContactCenters #WCCC

Another day, another role to share. We're expanding our #trustandsafety Account Team at Crisp, a Kroll business which could be of interest to my network. If you're an experienced Account Manager with interest in trust & safety, online harms and making the world a safer place - this could be the role for you 🚀 #trustandsafetyjobs #hiring #leedsjobs