Guillaume Boutin’s Post

Do you remember the taste of finest ice cream creations?🍦 The sun rays on your skin? 🌞 The insightful CX keynotes? 🎤 The hands-on workshops that have broadened your horizons? 🎯 The sound of wakeboarders on the water? 🏄♂️ The like-minded people that have become collaborators or even friends? 🤝 We miss the way CX Fest 2023 has made us feel and how these things have contributed in shaping a CX community that is exchanging ideas, analyzing challenges and communicating potential solutions on a whole different level. But the good news is that we're repeating exactly this in 6 months time. Now is the time to sign up to our waiting list and secure yourself a 20% ticket discount. Find the link in the comments. What do you miss the most about CX Festival?💜 #event #cxfest #customerexperience #customerservice #contactcenter #festival #businessevent #networking #cx

Unlocking the Future of Events: Where Stats Meet Spectacle Let’s talk about some statistics on the future of the event industry! Do you want to know what events will look like in 2040? Check out our thoughts below. Did you know that 70% of event professionals are on the lookout for hybrid event solutions? It's not just virtual or in-person – it's both. The era of incorporating both types of events is finally here. Be prepared to host an event in-person, virtually or a combination of both for your next client! Keep your eye out for robotics, AI, and interactive tech as they promise experiences that'll make us feel like we stepped into the future! It's not just about who attends the event but the engagement that takes place while they are there. The future is all about creating events that leave an imprint on individuals, and yes, even social media feeds. Social sharing is a huge component of growing your business! Green is the new black! Sustainability is no longer a trend, but something you see incorporated into every event. Eco-friendly venues and zero-carbon emission set up is a large requirement that many clients want to achieve. Let’s celebrate innovation and create events that are nothing short of legendary! #TheEventPlannerExpo #EventPlanning #EventTrends #EventTech #EventIndustry

In a world where connectivity and safety are paramount, the landscape of event technology is rapidly transforming. From the emergence of QR codes to the latest advancements in facial recognition and gesture-based interactions, the journey has been nothing short of remarkable. But it's not just about the technology; it's about the seamless experiences it creates for attendees. Ever wonder how those cool contactless check-ins or payments work at events? Here are the perks of using this tech: 1️⃣ Safety First: With contactless solutions, we're keeping things safer by minimizing physical touchpoints. It's all about peace of mind for you and your attendees. 2️⃣ Smooth Sailing: Say goodbye to long queues! Contactless tech speeds up check-ins and payments, so you can focus on enjoying the event, not waiting in line. 3️⃣ Your Experience, Your Way: No more digging through bags for tickets. With contactless, it's all about convenience – easy access tailored to your preferences. 4️⃣ Getting Personal: These tech wonders help us tailor experiences just for you, making events feel more personalized and meaningful. 5️⃣ Green is the New Black: By going digital, we're reducing waste and doing our part for the planet. It's a win-win for everyone. 6️⃣ Let Your Brand Shine: Brands can get creative with contactless tech, offering interactive experiences that leave a lasting impression on attendees. Embrace the future of events together and enjoy all these awesome benefits! Who's in? 💼✨ #Event #Contactless #StaffConnect #Future

Are you ready for your next challenge?! 🫵 We're on the hunt for the best speakers to be on stage at CX Festival 2024 (September 5 - 7, in Ruhlsdorf close to Berlin). You want to share your CX expertise with like-minded people from the customer experience sphere? Then this is definitely the place to be!🕺 No matter if it's a brand new approach you want to share, a very specific topic you want to address with regard to CX or the spiciest facts you want to drop. We're all ears.👂 And by the way: Our CXF location is so picturesque. It offers the perfect conditions for combining education and fun. You won't forget this business event experience, I promise.🌳🌅 𝗦𝗲𝗻𝗱 𝘆𝗼𝘂𝗿 𝘀𝗽𝗲𝗮𝗸𝗲𝗿 𝗿𝗲𝗾𝘂𝗲𝘀𝘁 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗹𝗶𝗻𝗸 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗺𝗺𝗲𝗻𝘁𝘀. We can't wait to hopefully see you on stage very soon! Also, follow CX Fest - An adventure with the CX Community to get insights about what to expect from CXF 2024, to participate in free raffles and win awesome prizes very soon and of course to engage with the CX community. 🫶 #cxfest #event #businessevent #customerexperience #customerservice #customersupport #networking #keynote

Missed Day 1 at conneXion Iceland? Don't worry, we've got you covered! Check out our recap video for a glimpse into the action-packed day filled with inspiring sessions, vibrant discussions, and unforgettable experiences. #LSRetail #cXion #LSCentral #ModularSoftware #SoftwareSolutions #ModularSoftwareSolutions #RetailSoftware #HospitalitySoftware

🚀 As a tech enthusiast, I’ve been fascinated by the rise of automation in the hospitality industry, especially with innovations like Adam the Robot Bartender. Watching him mix cocktails with precision and speed is a glimpse into a future where technology seamlessly enhances our experiences. But it’s not just about the cool factor. Adam represents a shift in how venues are adapting to the evolving needs of tech-savvy customers. Today’s patrons expect more than just great service; they seek unique, personalized experiences. As venues embrace automation, they’re not replacing human touch; they’re augmenting it. With systems that analyze customer preferences and streamline operations, businesses can deliver tailored experiences that resonate deeply. This synergy between robots and human staff creates an environment where creativity and efficiency thrive. In this rapidly changing landscape, it’s clear: those who adapt and innovate will lead the way in meeting customer expectations. Let’s embrace the future while ensuring that the heart of hospitality—genuine human connection—remains at the forefront! 🍹🤖 #Innovation #CustomerExperience #HospitalityTech #FutureOfWork #AdamTheRobotBartender Sara Harrel https://lnkd.in/e4cTUJp5

Events are all about creating memorable experiences for attendees. QR codes are making a significant impact in this space, providing organizers and guests with new opportunities for engagement. Contactless check-ins, interactive maps, and instant access to event content are just a few of the ways QR codes are enhancing event experiences. They offer a seamless, tech-savvy approach to managing events, ensuring smoother operations and positive guest satisfaction. Beyond convenience, QR codes create a more personalized and engaging experience for attendees. They provide real-time updates, interactive elements, and the means to capture memories. The event industry is embracing QR codes not just as a trend but as a fundamental shift in the way we experience and interact with events. Join me as we delve into the innovative ways QR codes are enhancing event experiences and making a lasting impact on guest satisfaction. 🎉📱 #QRTIGER #QRcodes #event #tech #Innovation

LG Labs to get dedicated space at CES 2024 - https://lnkd.in/g7Ugj8E5 It's almost time for CES 2024, which means there are a lot of companies pre-announcing announcements for the largest electronics show in the northern hemisphere. LG Electronics is the latest to do so, announcing that at CES 2024, they will dedicate a special exhibition space to LG Labs. Labs is LG's R&D crossed with marketing departments that are tasked with showcasing experimental yet innovative products and services (keep in mind these may never come to market). In 2024, the size of the LG Labs zone has more than doubled compared to CES 2023 and aims to present creative ideas tailored to various lifestyles, and offering diverse customer experiences.

**Teq Tuesday** In today's fast-paced world, the hospitality industry is undergoing a transformative shift, thanks to the integration of innovative technologies. From AI-driven customer service to smart room features, technology is redefining the guest experience, making it more seamless, personalized, and enjoyable. For customers, technology offers: Seamless Experiences: Mobile check-ins and keyless entry make arrival and departure quick and hassle-free. Personalization: AI-powered recommendations and tailored experiences based on preferences enhance comfort and satisfaction. Convenience: In-room smart devices allow guests to control lighting, temperature, and entertainment with ease. For businesses, the benefits are just as impactful: Operational Efficiency: Streamlined processes such as automated inventory management and staff scheduling free up time for staff to focus on service. Data-Driven Insights: Analytics provide a deep understanding of customer preferences, enabling businesses to offer more personalized services and drive loyalty. Revenue Growth: Enhanced customer experiences lead to increased repeat visits and positive reviews, boosting business success. In short, technology is no longer just an add-on; it's a vital component of the modern hospitality experience. As we continue to innovate, the possibilities are endless—creating a win-win scenario for both customers and businesses. If you would like to learn more about how technology can help your industry, or would like any more information on this post, feel free to reach out! #TeqTuesday #HospitalityInnovation #CustomerExperience #SmartTech #HospitalityIndustry

Mid-Year Insights / Unfiltered Thoughts on the Live Event Industry Live experiences continue to captivate audiences, yet there's room for improvement. Despite the rise of AI and innovative technologies shaping the future, the human desire for authentic experiences remains strong. It's surprising how many events resist evolution, sticking to the same formula year after year. Vendors should shift from order takers to collaborative partners, embracing change and committing to faster evolution. The post-pandemic era has reshaped the event calendar, with new seasons concentrating events in specific months. This shift has led production companies and brands to focus on peak-performing dates, creating higher competition within these seasons. However, there are opportunities for unique events during off-peak times. In '22, companies thrived in a cohesive ecosystem, leveraging their strengths. By '23, rising costs squeezed margins, prompting companies to explore new growth avenues beyond their core competencies, driving aggressive strategies by '24. The industry is dynamic, with significant action and evolution underway. #LiveEvents #EventIndustry #IndustryInsights #BusinessGrowth #EventPlanning