Hôtel des Grands Voyageurs’ Post

What are the essential skills that make a hotel receptionist truly exceptional? These skills include: ✅ Excellent communication, which helps to provide a warm welcome to every guest; ✅ Strong multitasking abilities, allowing receptionists to juggle various tasks efficiently; ✅ Problem-solving acumen to address guests' issues promptly; ✅ Attention to detail for managing reservations and guest preferences accurately; and finally, ✅ A friendly demeanour which ensures a pleasant stay for all visitors. #Hospitality #HotelManagement #HotelJobs

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In the simulated Front Office role play, two students participate in the roles of a receptionist and a guest making a room reservation at a hotel reception counter. The receptionist assumes the responsibility of professionally welcoming and assisting the guest throughout the reservation process. The guest, in turn, presents themselves with an intention to secure accommodations, providing essential details such as their personal information, preferred dates of stay, room preferences, and any additional requests. This role play serves to, emphasize the effective communication, attention to detail, and the provision of exemplary customer service within the hospitality industry. #frontoffice #frontofficeoperationcourse #frontofficeroleplay #englishforfrontoffice

Here are the key skills that make a great Hotel Room Attendant. 👉 Attention to detail: Ensuring that every room meets the highest standards of cleanliness and order. 👉 Customer service: Providing excellent service to guests to enhance their overall experience. 👉 Time management: Efficiently managing tasks within a limited timeframe. 👉 Physical stamina: Handling the physical demands of the job, including standing for long periods and lifting heavy items. 👉 Communication skills: Effectively communicating with both guests and team members to ensure smooth operations. What do you think? Are there any other skills you would add to this list? #Hospitality #CustomerService #HotelManagement

what is the role of a hotel receptionist ? 1) To Welcome behind his computer or tablet un hand, the receptionist welcomes the customer upon his arrival. he informs of the service offered by the hotel ( hours of breakfast and restaurant, spa, parking etc...) and gives it the map of its room, accompanies it if necessary to its door. 2) To Inform the receptioniste answers all requests or claims of customers on the phone or visu, in many institutions, he provides the concierge function, it provides the tourists with cultural, gourmet activities etc... offered by the city or the region. 3) Plan Reservation the receptioniste plans reservation arrived by email or phone. it prepares the invoices of the customers at the end of the stay and cash payments. it can also manage in real time the avaibility of rooms on Booking software, playing on the rates according to the affluence to fulfill rooms. Anxious to optimize the occupancy rate of the hotel, it establishes statistics. if he works at night he must also close the account of the day and pass the relay to the day team at the end of his service. i am open for any complementary element.

Today I would like to share some insights about the Excellent qualities a #RoomAttendant must Possess below are some key qualities of a good Room Attendant: 1. Attention to detail: Ensures rooms are clean, tidy, and meet hotel standards. 2. Time management: Completes tasks efficiently and meets deadlines. 3. Physical stamina: Handles repetitive tasks, lifting, and standing for long periods. 4. Good communication skills: Interacts with guests, colleagues, and management effectively. 5. Teamwork: Collaborates with other staff to ensure seamless service. 6. Adaptability: Handles changing situations, like room assignments or guest requests. 7. Discretion: Maintains guest privacy and confidentiality. 8. Proactivity: Anticipates and addresses potential issues, like replenishing amenities. 9. Positive attitude: Provides friendly, courteous service, even in challenging situations. 10. Reliability: Shows up on time, follows through on commitments, and takes responsibility for actions. 11. Respectfulness: Treats guests, colleagues, and property with respect and care. 12. Flexibility: Works varied shifts, including weekends and holidays, as needed. These qualities help Room Attendants deliver exceptional service, ensuring a comfortable and memorable stay for hotel guests. before you think about becoming one ensure to have acquired 75% of these qualities being listed. PRACTICE MAKES PERFECT 😊 I am a #HospitalityIngredient #RoomAttendantQualities #Housekeeping #HouseKeeper #Cleaner #QualityService #ServiceTips #HospitalityTips #HospitalityCareer #HotelServices #Hotels #HotelJob #HospitalityIndustry #HospitaliyService #ExcellentServiceTips #CustomerService

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