I am thrilled to announce the completion of my thesis, “The Luxury Consumer Paradigm: Navigating Generational Shifts for Long-Term Brand Loyalty.” 🎉
Generation Z is at the forefront of reshaping the luxury goods industry, forecasted to account for 25% to 30% of luxury market purchases by 2030 (Bain & Company). Before Generation Z, it was Millennials shifting the landscape. Before Millennials, it was Generation X.
There will always be an upcoming luxury consumer challenging the traditions of long-standing luxury brands. To prevent falling behind, brands must continue reconstructing their strengths in a way that resonates with the next-in-line generation while continuing to nurture their relationship with already established clientele. The discourse on evolving consumer behavior, shifting preferences, and generational divides in the luxury industry has raised a crucial question: How can a luxury brand align its marketing mix to cater to all generations within its consumer base?
My thesis delves into this dilemma, proposing a novel approach to luxury consumer segmentation using the Enneagram of Personality. Personality types remain consistent across generations, offering a robust approach for luxury brands to connect with their diverse consumer base by understanding their desires, fears, and motivations. This segmentation is the foundation of a proposed framework that guides a luxury brand through establishing its marketing strategy.
I would like to express my heartfelt gratitude to my thesis committee, Alessandro Cannatà, Carin Wightman, and Roberta Demesko, for their invaluable mentorship and professional expertise. I am also deeply thankful to Roberta Demesko and Katie Miller for generously sharing their insights and experiences from the luxury industry, which greatly enriched my research.
Visit https://lnkd.in/gtGKNmrk to view my process book, providing an in-depth breakdown of primary and secondary research, key findings, and the Luxury Generational Loyalty Framework.
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