Headroom Assistance’s Post

Executive Assistants often ask me how to know if they’d excel in a Chief of Staff role… And while the CoS role isn’t the right next step for all EAs, it was the path I took myself and I’ve now supported countless EAs who have successfully taken this path as well. So I’m pretty good at identifying if you’d do well in this transition. 🤗 If you resonate with most of these: - Problem solver - Trustworthy - Goal oriented - Adaptable - Team player - Enjoy doing something new every day - Ready to take on more responsibility - Passionate about making visions reality ➡️ You’re more suited for a Chief of Staff role than you may realize. When you’re ready to learn more about this impactful career progression, DM me. I’m always happy to share my insight and experience moving from EA to CoS, as well as resources to help you on your journey from EA to CoS. 🚀 🔔 Connect and follow Melanie Jones for more insights on this career path. #executiveassistant to #chiefofstaff

👩💻 What is an 'Ops Manager' ? 👩💻 I have fulfilled this role many times and the range of responsibilities you can have from job to job is so broad! It is one of the reasons why I love the job! If we are talking music festivals I think you have your big 4 🔒 Security 🚦 Traffic 🚑 Medical 🦺 Health and Safety These are YOUR people, you get the joy of learning from them for their specialist expertise while curating a cohesive event management plan which works to knit these separate contractors together Then you have the ying to the yang of ops, the wonderful site team who build and maintain what is a small city so that you can bring in a team to run the gig 🛠️ From there, you have masses of other elements to consider and haul into one cohesive plan... Welfare 🧡 Accreditation 🎫 Fire 🔥 Control 💠 Transport 🚌 Ticketing 🎟 Comms 📞 Licensing 📂 Staffing 👷♀️ Gates ✅ Depending on where you are, these different responsibilities will fall under other various HODs What other elements have you found yourself managing as an Operations Manager? #operations #opsmanager #eventmanger #freelance 📸 of the last day of Love Trails festival with the Event Management team!

Are you a balcony or dancefloor manager? According to research, balcony managers step out of the day to day and look at the bigger picture. Dancefloor managers often handle urgent situations and do the day-to-day operational work. If you're a manager, where do you spend most time? Neither is better, it's about finding the right balance. I'll be sharing some free online learning on this topic soon...watch this space.

Role-play isn’t just for fun—it’s a powerful tool for professional growth in hospitality! By simulating real-life scenarios, role-play helps you develop crucial skills like problem-solving, communication, and customer service. Engaging in these interactive exercises prepares you for real-world challenges, boosts your confidence, and improves your ability to handle diverse guest situations with ease. 🌍 Ready to level up your hospitality skills? Discover how role-play can make a difference in your career! 💼

The Importance of Hiring for Guest Communications in the Hospitality Industry #shorts #directbooking #bookdirect #communication #communicationskills #employees #hiring #guestcommunication #hospitality #propertymanagement #rentalproperty #shorttermrental #str #boostly #boostlyuk Mark Simpson 🚀

Attention hiring managers and industry leaders! If you're searching for a standout professional in the entertainment world, look no further. Here’s why I, Ivan Chernega, am the exceptional choice for your next project, whether at sea or on land: 1. **Proven Track Record**: With a robust history as an Entertainment Director and Theatrical Operations Manager on multiple award-winning cruise ships, I bring a unique combination of creativity, leadership, and operational expertise. My work has consistently achieved top entertainment ratings, underscoring my ability to deliver exceptional results. 2. **Diverse Skill Set**: From event coordination and team management to advanced technical skills in sound and lighting design, I am well-versed in all aspects of entertainment production. My academic background in IT and Digital Marketing, combined with hands-on experience in stage management and AV operations, allows me to enhance any event or show with cutting-edge technology and innovative marketing strategies. 3. **Exceptional Leadership**: Having supervised teams of up to 60 staff members, I excel in team leadership and development. My approach fosters high morale and drives team performance, ensuring every project not only meets but exceeds expectations. 4. **Adaptability and Cultural Fluency**: Fluent in English, Ukrainian, and Russian, and with experience working in multicultural environments, I adeptly manage and respect diverse cultural nuances, enhancing team dynamics and guest experiences. 5. **Global Operational Experience**: Whether managing large-scale events like Phuket Summer Fashion Week or coordinating entertainment across cruise fleets, I am equipped with the logistical prowess and strategic planning skills necessary to lead projects on both land and sea seamlessly. Let's set the stage for success! Consider me for your next entertainment venture and witness the transformation of vision into spectacular reality. #EntertainmentIndustry #Leadership #EventManagement #GlobalTalent

Recruitment Issues! Factor Fifty Film goes beyond luxury Hotel & resort videography to address industry-wide challenges! 🎥💼 Introducing our innovative approach to solving the hospitality industry's recruitment woes: recruitment videos! 🌟 Amidst the struggle of hiring, we tackle the problem head on! Our videos feature authentic voices sharing the realities of working in hospitality—challenges, rewards, and all. The video content can be shared on your website along with tailored shorts across all your social channels. #HospitalityRecruitment #VideoSolutions #CareerOpportunities #FactorFiftyFilm"

The New General Manager Any new hotel General Manager must quickly assess his or her own weaknesses. This should be easy since there are usually a lot of people willing to point these out 😅 In my experience, even new direct reports that were formerly peers will join in because they realize that their success is now linked to that of the new GM. A quick 360 evaluation, ideally including customers, provides a ready diagnostic tool. Then the new GM must compensate for weaknesses and eliminate disqualifiers. Please keep in perspective that everyone makes their career based on what they are best at. If you are good at revenue increment, get better at it. If you are good with customers, get better with customers. This is where most of your efforts should go throughout your career. As for what you are relatively poor at, you just need to prevent this from being a disqualifier. Unfortunately, as you rise in the corporation, the threshold for what is a disqualifier gets less and less forgiving. Going from a relatively one dimensional functional job to that of a general management job is one of the transitions most likely to expose new disqualifiers and that is one reason why it is so dangerous, and..... so exciting.

Hire the right attitude and teach skills after. It cannot be more true when it comes to customer service. I had the pleasure working for one of the best luxury hotel brand in the world and one thing they were doing so right is exactly this. Even though my job when training is a lot about teaching mindset and attitudes, it can only be powerful if the attendees are coming into the room with some belief. And this belief is exactly what you need to be looking for when looking for the right person. Throughout my career in luxury, even though my team and I were under pressure, I never wanted to fall into the trap of 'filling the gap quickly" after a team member left. As I wanted to recruit that attitude that would fit perfect with the team, the company's culture and of course, the customers. And I was finding alternative solutions to fill that gap in the meantime. So yes indeed, when it comes to customer success, making sure your people have the best mindset and attitude starts right when recruiting. #customerservice #recruitment #customerservicetraining