Healthmine’s Post

🚀💡 Exciting times ahead for MSPs in 2024 🌍✨   In this blog series, I'm conducting a deep dive into metrics-driven strategies that can help strengthen your organisational capabilities as a managed service provider.   Research shows that a remarkable 62% of MSPs anticipate growth through new business, and even during challenging times, 95% of providers managed to keep their revenues stable. Capitalise on this momentum and catapult your growth prospects; it's crucial to prioritise both internal B.R.A.N.D metrics focussing on business, resilience, automation, north star & dashboard metrics and customer-facing B.R.A.N.D focusses on benefits, reputational, adoption, network effect & defect metrics.   📝🔍 In this article, I share a full checklist of 25+ metrics for M.S.P.s and how to measure them. 📊📈    To maximise effectiveness, you can choose between the pyramid model, focusing on the top 15 most critical metrics, or the cylindrical model, which grants equal weightage to each bucket.   As I highlighted in my previous article, metrics and measurement are no longer optional; they are vital for MSP companies thriving in today's competitive landscape. The indices you choose can make a difference to your future growth path in 2024 and beyond. ✉️   https://bit.ly/3SjozJP Quint Consulting Services Asset Infinity SmartKarrot CloudControl gimmefy OpsRamp Ajeevi   #MSPs #BusinessGrowth #ManagedServiceProviders #Metrics #managedserviceprovider #managedservices #manageditservices #measurements #measurementandanalytics #cxo

A proactive approach to provider network management can enable strategic growth and meet member needs. We highlight a maturity model of the core capabilities and key drivers of success that health plan executives can leverage to transform their provider network management operations. https://bit.ly/3H8mmdA

Switching to an outsourced IT model brought many benefits to a leading American health services company. But, it also presented a few key challenges. 1. It was crucial to ensure transparency and visibility of key performance and capacity metrics across diverse data centers, multi-vendor platforms, hosted systems, and service providers. 2. The company also realized that monitoring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) without deep visibility and mature real-time reporting capabilities would be difficult, if not impossible. In the latest client story from Galileo, find out how the health provider overcame immediate challenges, optimized IT Ops, and laid the groundwork for long-term success, achieving significant efficiency and cost savings. This story demonstrates the impact of real-time visibility and proactive management in transforming complex IT environments. Read the whole story here: https://lnkd.in/emfvc4UQ

💡If you found this post insightful, feel free to follow my LinkedIn page for more updates on ITSM trends and insights! Don't forget to like and share this post to spread the knowledge! 🔆   #ITSM #ITInfrastructure #DigitalTransformation #CustomerExperience #AutomationTools #ContinuousImprovement #ITOperations #ServiceQuality #AIImplementation #ITIL #ChangeManagement #Innovation #ITServiceManagement #IncidentManagement #ProblemManagement #ITInfrastructure #Automation #ITOps #ITSupport #ITProcess #WorkflowAutomation #ITSMTools #ITStrategy #ITILProcesses #ServiceManagement #ITServiceManagement #ServiceDelivery #TechnologyIntegration #ProcessOptimization #InnovationInIT #ContinuousImprovement #ITILBestPractices #ITLeadership #ITProfessionals #InnovationManagement #ITInfrastructureManagement #EnterpriseTechnology #LeadershipDevelopment #FutureOfWork #ITServices #Collaboration #KnowledgeManagement #Innovation #AIinITSM #KnowledgeManagement #ITServiceManagement #PredictiveAnalytics #ITIncidents #IncidentManagement #MajorIncidents #ITServiceManagement #ITOperations #ServiceManagement #BusinessEfficiency #ProductivityBoost #ITInfrastructure #TechSolutions #StreamlineWorkflows #OperationalExcellence #ContinuousImprovement #DigitalTransformation #ITTraining #InnovationCulture #CostSavings #ITSM #CloudComputing #ITManagement #BusinessEfficiency #TechStrategy #ServiceAutomation #ChangeManagement #SelfService #CloudStrategy #ITEfficiency #TechAlignment #BusinessIT #CloudServices #ITInfrastructure #DigitalTransformation #TechLeadership #ServiceDelivery #CloudIntegration #ITSupport #CloudOptimization   https://lnkd.in/dUe5kC9U

Is your organization ready to supercharge its Revenue Cycle Management (RCM) maturity? Find out how to accelerate the maturation of your RCM with our latest white paper. https://bit.ly/3Qi7xJV Explore a comprehensive four-stage assessment framework that evaluates RCM maturity across three key pillars: 1️⃣ service delivery, 2️⃣ technology and interoperability, 3️⃣ and analytics. Uncover practical strategies for RCM transformation that future-proof your operations with a hybrid model combining in-house management, outsourced services, cutting-edge technologies, and actionable analytics. Take advantage of this valuable resource. Read our white paper now: https://bit.ly/3Qi7xJV #RCM #Healthcare #RevenueCycleManagement

Digital transformation has become more critical than ever since the pandemic, which fundamentally changed the way businesses operate. Client expectations have been reshaped, with an emphasis important on agility, efficiency, and digital fluency in service delivery. We take a deep dive into how you can harness digital transformation to enhance service delivery, boost client satisfaction, and secure a competitive edge. Read all the details 👉 https://lnkd.in/eUYDzpp9 #DigitalTransformation #PostPandemic

In 2023, we conducted a survey to uncover Service Management and tooling trends and insights - 🔗https://lnkd.in/e8KCakiw The 2024 survey opens in the next few weeks, if you have additional questions and hot topics you would like to receive answers to, send them to contact@masonadvisory.com - subject: Service Management Survey #Tooling #ITSM #Research

📊 Unlocking Insights: Our New Client Survey Reveals Why Companies Change MSPs! 📊 At Your IT Department Ltd we believe in providing 1st class IT services 🚀 To better understand the evolving landscape and cater to our clients' needs, we conduct a comprehensive survey with our new clients, uncovering the driving forces behind their shift towards a new Managed Service Provider(MSP). I have summarised the results below. 1️⃣ **Processes not being followed**: Our survey revealed that streamlined processes are a top priority for companies seeking IT partners. With meticulous adherence to protocols, we ensure a seamless IT experience for all our valued clients. 2️⃣ **Outdated Systems & Restrictive Policies**: Embracing modern technology is paramount for business growth. Our clients cited the importance of MSPs who facilitate innovation by providing the freedom to adapt and grow. 3️⃣ **Poor Communication**: Effective communication is the backbone of successful partnershis. Our commitment to transparent and timely interactions ensures that IT issues are resolved promptly. 4️⃣ **Unforeseen Provider Changes**: Stability matters! As some of our clients had experienced unexpected changes with their previous IT providers, they now appreciate the reliability and continuity we offer. 5️⃣ **Speedy Support & Future Planning**: Rapid responses and forward-thinking solutions are at the core of our approach. Our clients value the proactive planning that propels their businesses towards success. 6️⃣ **Payment & Invoicing Hassles**: Time is precious, and we understand that. Our streamlined invoicing and payment options make the financial aspect hassle-free for our clients. 7️⃣ **Professionalism & Respect**: Building strong relationships is our priority. Our courteous and respectful approach fosters an environment of trust and collaboration. The invaluable feedback from our survey participants allows us to hit the ground running with new clients, but constantly provides us with feedback that enables us to learn, ensuring we provide the best service to our existing clients. 🌐 Share your thoughts or experiences with MSPs in the comments below! 👇 👨💻👩💻 #ClientSurvey #MSPInsights #ITPartner #itsupport

Navigating the IT supplier landscape in 2024 presents a kaleidoscope of challenges and opportunities. Staying ahead requires agility, foresight, and the ability to see beyond the horizon. As individuals push boundaries within the IT sphere, organisations must ensure they are not lured into a false sense of security by long-standing relationships with suppliers. The necessity for supplier reassessment is one that grows more urgent each day. It's about ensuring that every contract, every service agreement works as hard for you as it should. With 90% of surveyed organisations expecting substantial supplier changes this year, it's clear that what was once a playbook for stability is now a handbook for transformation. At the heart of any progression in the IT supplier domain lies a holistic perspective; understanding the interconnectedness of systems is paramount. A crucial aspect is weighing the broader implications of every potential shift, considering not just the direct impacts but also those which ripple across the technology ecosystem. My focus is on turning potential into practice—leveraging insights, fostering supplier relationships that actively drive innovation, and resist the complacency that comfort can bring. It's about aligning supplier dynamics with my strategy, which invariably pays dividends, both technological and commercial. In this landscape, it's prudent to remember that efficiency isn't always about the newest tech or cutting-edge innovation. Often, it's the optimisation of existing systems, where thorough technical review can unearth areas for security fortification and cost reduction. Translating these actions into advantages involves a nuanced approach to vendor negotiation and understanding evolving payment models. Fundamentally, optimisation isn't a buzzword but a continuous strategy that weaves through IT decisions like a thread, strengthening the fabric of operations. As you charter these complex waters, consider how your current supplier relationships stack up. Reflect on the efficiency and agility they bring to your organisation. If innovation and adaptability are what you seek or if you're navigating supplier changes in tune with 2024's IT demands, let's connect and explore how a strategic approach can keep your organisation thriving. 🔍💡🌐 #ITStrategy #SupplierManagement #BusinessInnovation