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How To Write an Auto-Reply Email (with examples): How often is the first response your customers get from support an old, unloved automated response that was probably last edited when Charlie‘s finger was still recovering from a bite? Mercer Smith has collected 6 examples of effective auto-reply emails from verbose to simple, from companies like Zapier, Appcues, and Goldbelly. Some key lessons: - Inform them that you've received their email and are looking into it. - Let them know the hours during which your team works. - Help them understand how long they can expect to wait. - Provide other ways of contacting you, if you have them (chat, phone, carrier pigeon). - Personalize the content with information that you are likely to have about the customer, and provide fallbacks that make sense and sound natural. - Assist them in troubleshooting their issues on their own if they'd like to by sending links to documentation and other resources. - Give tips about additional information they can send along that may make it easier to solve their inquiry. For more: https://bit.ly/3OzrWH6

Thank you for the shout-out! 💜

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