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Automation in customer service is a popular topic these days. However, as with anything, there are pros and cons to adding AI and other types of automation to your support operations. Pros: 🏁 Faster response times 🤝 24/7 support 💡 Deeper insights 📚 Empowers customers to self-serve 👩🏻💻 Eases the burden on support teams Cons: 🧍♀️ Less connection 🤖 Lack of emotional intelligence 🛠️ Technical issues 📞 Some customers prefer human support 😨 Can cause anxiety in support teams if not rolled out thoughtfully Learn more about customer service automation and how to do it right in this blog post by Jake Bartlett: https://lnkd.in/ggCP7WqD

Improve Experience with Customer Service Automation - Help Scout

Improve Experience with Customer Service Automation - Help Scout

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