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When you subscribe for email notifications for new episodes of The Supportive Podcast (https://bit.ly/3UnqFIt), you also receive some bonus content in each new episode announcement. In the email for this month’s episode (about how support teams can better work with product managers), subscribers also heard from: Irene Liakos Phil Gilmore Sara G. Phil Oye They each answered the question: “What’s one thing you’d tell support leaders to help them get their ideas/fixes/features onto product roadmaps?” Here’s what Sara said: "Bring the data and use it to tell me a story about impact. We want to know who will be affected by this change, how they will be affected, and what impact that change will have on the business goals the PM is trying to achieve."

The Supportive Podcast: For customer-centric leaders of today and tomorrow  - Help Scout

The Supportive Podcast: For customer-centric leaders of today and tomorrow - Help Scout

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