When you subscribe for email notifications for new episodes of The Supportive Podcast (https://bit.ly/3UnqFIt), you also receive some bonus content in each new episode announcement. In the email for this month’s episode (about how support teams can better work with product managers), subscribers also heard from: Irene Liakos Phil Gilmore Sara G. Phil Oye They each answered the question: “What’s one thing you’d tell support leaders to help them get their ideas/fixes/features onto product roadmaps?” Here’s what Sara said: "Bring the data and use it to tell me a story about impact. We want to know who will be affected by this change, how they will be affected, and what impact that change will have on the business goals the PM is trying to achieve."
Help Scout’s Post
More Relevant Posts
-
If you subscribe to get email notifications for new episodes of The Supportive Podcast (https://lnkd.in/gaXwf53A), you also receive some bonus content. For example, in the email for this month’s episode (about how support teams can better work with product managers), subscribers also heard from: Irene Liakos Phil Gilmore Sara G. Phil Oye They each answered the question: “What’s one thing you’d tell support leaders to help them get their ideas/fixes/features onto product roadmaps? ” Here’s what Irene said: "I’d ask them to find out: * What is the problem that feature/idea solves? * For who - who is the customer and how many are there (impact)? * Is there any evidence that the customer will stay, pay, or bring their friends because of this feature/idea (impact)? * Does the feature/idea align with company strategy/product strategy?"
The Supportive Podcast: For customer-centric leaders of today and tomorrow - Help Scout
helpscout.com
-
💡Great Products are a Team Sport and Ideas come from everywhere! Enjoyed provided a few thoughts to Mathew Patterson and Help Scout on how support teams and product teams better work together. #teamwork #supportteams #productteams #greatideas #productideas #productmanagers #productleaders
If you subscribe to get email notifications for new episodes of The Supportive Podcast (https://lnkd.in/gaXwf53A), you also receive some bonus content. For example, in the email for this month’s episode (about how support teams can better work with product managers), subscribers also heard from: Irene Liakos Phil Gilmore Sara G. Phil Oye They each answered the question: “What’s one thing you’d tell support leaders to help them get their ideas/fixes/features onto product roadmaps? ” Here’s what Irene said: "I’d ask them to find out: * What is the problem that feature/idea solves? * For who - who is the customer and how many are there (impact)? * Is there any evidence that the customer will stay, pay, or bring their friends because of this feature/idea (impact)? * Does the feature/idea align with company strategy/product strategy?"
The Supportive Podcast: For customer-centric leaders of today and tomorrow - Help Scout
helpscout.com
-
If you subscribe to get email notifications for new episodes of The Supportive Podcast (https://lnkd.in/gaXwf53A), you also receive some bonus content. For example, in the email for this month’s episode (about how support teams can better work with product managers), subscribers also heard from: Irene Liakos Phil Gilmore Sara G. Phil Oye They each answered the question: “What’s one thing you’d tell support leaders to help them get their ideas/fixes/features onto product roadmaps? ” Here’s what Phil G said: "Ask 'why?' more. Support staff are working with customers at such scale that it's a real opportunity to get better information. When customers come across a problem or a (perceived) limitation, or they're asking to do something that they can't, it's always valuable to dig into why they're asking what they're asking. Knowing that will always make a request so much more useful."
The Supportive Podcast: For customer-centric leaders of today and tomorrow - Help Scout
helpscout.com
-
🎙️ In our podcast, we unpack customer dissatisfaction in warehouse returns, stressing the crucial role of communication. We explore challenges like damaged items and human errors, providing valuable insights for refining the return process. Tune in for actionable strategies! 📦✨ #CustomerExperience #ReturnProcess #PodcastInsights
-
In episode 12 of our "Business Savvy" podcast, Stephen Dale explains how home service companies can turn their customer service team into a profit center, and build stronger connections with new leads over the phone. Check it out here: http://ow.ly/3xLS50KsjGH
-
-
Customer-centric Product Strategist • Senior Product Manager • B2B Specialist • Market Research Enthusiast • Linux & Kubernetes • Passionate Presenter • Podcaster • Landscape Photography
Danielle Kirkwood and I are pleased to announce the start of Productly Speaking Season 1! We start this season with Jennifer Scalf, who delivers an absolute masterclass in how to work with customers to try and separate wants from needs. I'm very thankful that Jennifer took the time to be on our podcast and we all hope that you enjoy listening to this one! We'll be back with a new episode drop next Tuesday! #productlyspeaking #productmanagement #podcast
Announcing Season 1! Head to your favourite podcast platform or go to https://lnkd.in/eNVAz9Qg to listen to a Brit and two Americans natter on about product management or something... Our first episode features Jennifer Scalf and together we talk through “The Art of Revealing Customer Needs.” Jennifer has spent her career working directly with customers to ensure their needs are met and so she has a lot to say on this topic and it makes for a great episode! We hope it’s as fun to hear as it was to make. Let us know what feedback you have, or if there’s any topics top of your mind that you’d like to see us discuss! For the next few Tuesdays, we will be dropping new episodes, so mark your calendar and don’t miss out!
-
In episode 12 of our "Business Savvy" podcast, Stephen Dale explains how home service companies can turn their customer service team into a profit center, and build stronger connections with new leads over the phone. Check it out here: http://ow.ly/3xLS50KsjGH
-
-
Episode 391 of The Second In Command Podcast just dropped with my guest: Chris Beer, Co-founder and Integrator, BuildYourOrg. In this episode, we discuss: - The four readiness factors – financial, psychological, lifestyle, and unique ability – that visionaries must consider before bringing on an integrator. (24:44) - The importance of emotional readiness and the role clarity needed to create a successful partnership between a visionary and an integrator. (26:22) - How tools like the Kolbe profiles can help in identifying the different strengths and work styles of visionaries and integrators, and how they can improve team dynamics. (27:02) - Strategies for establishing a strong working relationship between visionaries and integrators, including shared language and redirecting end runs. (28:36) Listen to the full podcast here: https://lnkd.in/gT2mGw_7 Order your copy of The Second In Command here: https://lnkd.in/g5h4QA9Q
-
Ever wondered how to stop phone interruptions while growing your MSP? 🤔 We'll be chatting with Leigh Smith from AnswerConnect UK for #TubbTalk podcast! 🎧 We’ll talk about how they help MSPs manage calls better and why human interaction matters in customer service. What questions should we ask Leigh? Drop them below! 👇 #TubbTalkPodcast #MSPPodcast #AnswerConnect #MSP #BusinessGrowth #CustomerService
-
-
In episode 12 of our "Business Savvy" podcast, Stephen Dale explains how home service companies can turn their customer service team into a profit center, and build stronger connections with new leads over the phone. Check it out here: https://lnkd.in/ggxc5kUx
-
