HeyReach’s Post

🌟 Happy #CustomerServiceWeek! 🌟 This week isn’t just about thanking our customers—it’s also about recognizing the heartbeat of every successful business: the people who keep customers happy. Whether you're answering endless questions, turning around a bad experience, or simply offering a reassuring voice, your work builds trust and drives loyalty. Shoutout to every customer service professional making magic happen behind the scenes! 🙌 #CustomerServiceWeek #GratefulForYou #SmallBusinessGrowth #BuildYourBrand #MarketingTips #OnlinePresence #ContentCreation #DigitalMarketing 

Take your self-serve support experience from “ok” to “OH, OKAY ❤️🔥” Join customer service experts Kenji Hayward (Front), Maxime Manseau 🦤 (Birdie), Nisha Baxi (Gong), and Susana de Sousa (ex Loom and Airbnb) as they share how to make self-service support your customer service team’s biggest superpower. In this webinar, you’ll learn how to: 🤩 Create personalized, valuable experiences that lead customers to success 📈 Scale support through self-service channels and streamline for faster resolutions 📏 Measure the performance of your self-serve resources like community, chatbots, and knowledge base Register: https://hubs.la/Q02GSl7d0

Sea salted? Black pepper? Sweet chili? 🚨 Today, we are 𝐩𝐮𝐛𝐥𝐢𝐜𝐥𝐲 𝐨𝐩𝐞𝐧𝐢𝐧𝐠 Relationchips 𝐢𝐧 𝐛𝐞𝐭𝐚, and we need your help to push the product to its limits. If you're looking to enhance your customer experience or 𝐣𝐮𝐬𝐭 𝐩𝐥𝐚𝐲 𝐰𝐢𝐭𝐡 𝐭𝐞𝐱𝐭-𝐭𝐨-𝐬𝐪𝐥, jump into the comment section to register to our free beta. What's in it for you? - A 1-hour 101 session with Augustin Tiberghien, former Head of Customer Success at Spendesk, to tackle your CS challenges (customer journey breakdown, key moments, priorities, etc.). - Free access to Relationchips for implementing your CS workflows. - A free packet of Chips. 𝐒𝐞𝐚 𝐬𝐚𝐥𝐭𝐞𝐝, 𝐁𝐥𝐚𝐜𝐤 𝐩𝐞𝐩𝐩𝐞𝐫 𝐨𝐫 𝐒𝐰𝐞𝐞𝐭 𝐜𝐡𝐢𝐥𝐢.

🌟Fantastic Friday Focus: Celebrating Global Excellence in Customer Support🌟 Happy Friday! As we wrap up another week, let's take a moment to acknowledge the incredible efforts of Customer Support teams across all industries around the world. These teams are pivotal in ensuring customer satisfaction and driving business success: 🚀 Efficiency Champions: With their quick and effective responses, Customer Support teams worldwide set the standard for operational excellence, ensuring no customer query goes unanswered. 💡 Proactive Problem-Solvers: These teams excel in anticipating customer needs and addressing potential issues before they escalate, delivering a seamless experience that boosts customer loyalty. 💌 Masters of Personalization: Customer Support teams personalize interactions across continents and cultures to meet diverse customer needs, showing that every customer is valued and understood. 🌟 Extra Mile Heroes: From Asia to America, these teams consistently go beyond the call of duty, turning everyday challenges into opportunities for enhancing relationships and reinforcing brand trust. ❤️ Empathy Advocates: In every interaction, global Customer Support teams demonstrate empathy, connecting on a human level that transcends geographic and cultural boundaries. Let’s celebrate the dedication and impact of Customer Support teams everywhere! Their work not only supports customers but also propels businesses forward. Have you encountered exceptional customer support recently? Share your story and let’s spread some appreciation as we head into the weekend! #CustomerSupport #GlobalExcellence #CustomerExperience #HappyFriday #BusinessSuccess

Time for some mid-week cheers! Really happy to announce that Ailoitte and Reveza (Manikanth Epari) has now joined hands to build a game-changing platform that combines reviews, responses, and rewards.  Reveza helps businesses to boost customer engagement like never before! Sunil Kumar 🤝 Manikanth Epari #colloboration #ailoitte #newbeginnings #techcommunity #technology #it #informationtechnology #news #excitingnews #reveza

Have you ever felt like just another number when reaching out to customer support? 😴 In our latest video, Venty and Event Manager Stacy experience the frustration of sleepless nights and endless hold music on the eve of their big event. But when Bizzy and Bizzabo step in, everything changes. In a world where personalized support is everything, we want to hear your favorite customer success story. Share it with us in the comments below. 👇 #QuitVentingStartEventing Say goodbye to hold music. Learn more: https://lnkd.in/deQrsa97

We’ll pack as much actionable advice as possible into this one. If all goes well, it won’t be just another webinar about AI-powered chatbots 😅

In this episode, Gemma, DePalma, COO of Foria, stresses the significance of forming a well-rounded hybrid customer happiness team. She underscores the importance of integrating this team with other departments like marketing and operations. Gemma offers insights on empowering the team to transform negative experiences, the importance of active listening and empathy, and the effects of agent turnover on company growth. “The customer happiness team is a golden nugget that’s overlooked. But if you look at that nugget and make it a whole part of your team, it can impact your business in such a positive way.” - Gemma DePalma. The ultimate ideal customer happiness team is key for any company. By merging teams, valuing outsourced support, and empowering personalized service, companies achieve holistic customer satisfaction. Treating this team as a value, not a cost, lets businesses use feedback for growth and loyalty. Prioritizing customer happiness builds brand image and market distinction. 📢 Enjoy the full episode with Gemma: https://hubs.ly/Q02zmpx80 #contactcenterperspectives #customersupport

I'd love to share how I turned negativity into positivity as a service delivery support. As we continue celebrating Customer Support Week, I want to share a personal experience that embodies the "Above and Beyond" spirit. #The_Challenge A frustrated customer reached out, dissatisfied with our service delivery. Their tone was stern, and expectations were high. I listened attentively, empathizing with their concerns. #The_Turning_Point Instead of getting defensive, I chose to: 1. Acknowledge their frustration. 2. Apologize for the inconvenience. 3. Offer personalized solutions. #The_Outcome The customer's tone shifted from anger to appreciation. We collaborated to resolve the issue, exceeding their expectations. #The_Lesson In customer support: 1. Active listening is key. 2. Empathy can diffuse tension. 3. Proactive solutions build trust. #The_Result A satisfied customer became a loyal advocate, and our team's reputation was strengthened. #Takeaway Going Above and Beyond isn't just about resolving issues; it's about transforming experiences. #Sege #CustomerSupportWeek #AboveAndBeyond #ServiceDelivery #CustomerExperience #CX #CustomerSupport #ServiceExcellence #TurnNegativityToPositivity

Happy #CXDay! To celebrate, we're kicking off a video interview series with CEO Gaurav Passi that covers the current state and future of customer experience. We start with the reality of the 800 help number: It’s inherently transactional and negative. Waiting for customers to reach out when something goes wrong is a recipe for enragement, not engagement. Let’s flip the script. Engage them before they need something. An unexpected, non-transactional interaction can surprise customers and spark meaningful relationships. Here are some ideas to initiate proactive outreach. • Courtesy check-ins • Personalized thank-you messages • Alerts about new free features • Product usage tips • Special free event invitations Remember — these engagements are about relationships, not transactions. Let's redefine customer connections, one interaction at a time. #CustomerExperience #CustomerService #CallCenter #CXDay