Highmark Inc.’s Post

If you're a customer of any organization, chances are you've received a goodwill message this week, saying 'Happy Customer Service Week!' While it’s easy to focus on customers—after all, without them, businesses wouldn’t exist—this week, we’re shifting the spotlight to: - those who make goods and services available, - those who answer our needs as customers, - those at the front desk ensuring we have a smooth experience, - those who embody the brand’s image, - the voice we hear when we call with complaints, - and the ones behind the chats when we inquire about products or services. However, it is often said that good service is determined by the customer, not necessarily what the customer service representative believes they've done. Regardless, you are worth celebrating! And if your performance has been lacking, we’ve got our eyes on you from the high places 😂. Give a shout-out to an organization whose service you’ve enjoyed, a friend in customer service, or a colleague at the office. Let’s celebrate them in the comments!

#Customerservice is everything in between—the listening ear, the shoulder to lean on, the bridge between you and us. 🤝 That’s why we’re committed to having your back, answering your questions, solving your problems, and keeping you satisfied. We are because you are. Happy Customer Service Week! 🤗 #CustomerServiceWeek #AboveAndBeyond #ClientFirst

As we celebrate Customer Service Week, I have been thinking about a proactive approach to customer service, and here are my thoughts: • Why you serve - our core reason for serving is to create value and build lasting relationships. Serving with purpose means exceeding expectations, which leads to satisfied customers. • What you serve - Beyond just products or services, you offer solutions that improve customers' lives. Deliver quality, reliability, and support every step of the way. • How you serve - Anticipate needs, resolve issues early, and offer personalized experiences. Active listening, clear communication, and going the extra mile make the difference.

National Customer Service Week is here! To celebrate, I'll be sharing some of my favorite videos on the importance of exceptional customer service. Let's kick things off with: Customer Service: Do Your Customers Say Wow or Whoa? Communication is key for building long lasting customer relationships. What does your customer service say about you? We either exceed the customer's expectations or we don't. #WelchlinCommunicationStrategies #CustomerServiceWeek #OneLastTime

🎉 Happy customer service week! 🎉 This week, it's time to acknowledge the true heroes behind your company’s success: your amazing customer service team! 🙌 Customer service week is an annual event where we take a moment to reflect on the incredible contributions these individuals make every day. It's a time to recognize, encourage, and show appreciation for their hard work and dedication! Being a customer service representative means so much more than just answering questions and resolving issues – it's about being the voice and face of your company. Customer service employees are often the only direct point of contact customers have with your business, and their interactions create a powerful first impression. The result of their committed efforts? Loyal and satisfied customers who keep coming back. So let’s come together to celebrate and thank these invaluable team members for their essential contribution to your company’s success! 🌟 How are you going to celebrate customer service week? #connectel #customerserviceweek

5 Key tips to provide great customer service

Last week was Customer Service Week, but at Charles Ardor & Company, every week is about client service. we live and breathe great service all year round. You know what really gets me? When a client referral turns into a conversation, and they say, “I’m excited to work with you.” That’s not just excitement - it’s trust. It’s belief in what we do. And every time we hear it, it pushes us to deliver on that trust. Referrals aren’t just about growth - they’re proof that we’re making an impact. Even though Customer Service Week is behind us, our commitment to trust and excellence is never over. To every client who’s ever said they’re excited to work with us—believe me, we’re even more excited to deliver for you! 🙌🏽 #ProfessionalServices #ClientTrust #DeliveringExcellence #ReferralsMatter #BuildingRelationships

Value - It isn’t just in the product you produce, It’s in the service you provide. Not just to the point of supply, but the after service, customer care and back up Someone once told me “anyone can sell a tenner for a fiver” We need to make sure the customer and partner understands our VALUE - not just what we do but how we do it and MORE importantly WHY we do it

As we celebrate Customer Service Week, I'm reflecting on how small gestures—like remembering a customer’s name ---can make a huge difference. "Remembering a customer's name is a powerful way to show you care." - Richard Branson. It shows genuine care and respect, builds trust and rapport and it elevates the customer experience turning a transaction into a relationship. "A person's name is to that person, the sweetest, most important sound in any language." - Dale Carnegie. #CustomerServiceWeek #AboveAndBeyond

Day 59 - Tales of Customer Service - Part 3 (sort of) Saw a very good post (link in the comments) by Pamela Zembani. Her main points: "What customer service is truly about: - identifying, - evaluating, - empathizing - and satisfying the unique needs and desires of our customers." I've found myself as the customer trying to get the rep to do those things: "I was told this by x and now my bill is y" "Can you see this from my point of view?" "I think a fair solution would be z" If that were flipped and the rep did those for me....Wow! That would be great (for once) I had one rep recently do the first 3 and then stop. Nothing was solved. and it could have been We can do better PS. 95 degrees but that didn't stop me from putting the top down