While ACE Hardware stores have a smaller footprint, they’re still able to stay ahead of larger stores in their industry. It’s because of the customization each ACE Hardware store makes to meet the wishes of the customers, provide personalized experience and continually surprise them by carrying unique items and offering wider services. Knowing what a customer wants and being able to have those types of items or services available quickly is one way ACE Hardware is winning. But it’s also that ability each store has to cater to their customer base. Today when bigger can seem better, there’s something to be said for being agile enough to cater to your individual customers’ needs. Providing unique, customized solutions for customers is exactly what we do at Belden. We work with our customers to learn about their challenges, problems, assets, goals and create a unique solution to meet their exact needs. #Belden #CustomerFocus #KnowYourCustomers
Love it! Several years back, a mom-n-pop sports store was taken over by a large chain. Within a few months, the inventory was "optimized" not realizing people came to the store for the niche products and variety they carried. foot traffic dwindled, top line took a hit and bottom line savings didn't matter.
CEO, Leader, Executive Coach
2wDeserved shoutout to Ace🔨