Hire Horizons’ Post

I have found the best skill to have is the skill of trust. When a client, partner or collaborator is fully confident that you can provide the services you say you can it builds trust. When you continuously add value by being a trustworthy supplier this is where reputation is formed. Pride yourself on building a network of trust. #trust #workethics

Conflict can arise from various sources such as quality issues, delivery delays, non-payment disputes, contractual misunderstandings, and pricing discrepancies. This video will guide you on how to identify these kinds of conflicts and enable you to prepare strategies to mitigate risks and resolve potential issues effectively, ensuring a productive and collaborative supplier partnership. #SRM #ConflictResolution #SupplierManagement 📚 This lesson is part of the Supplier Relationship Management Course. Check this out to learn more →https://lnkd.in/gzS-GV_W If you like this video, give us “👍”

WORKPLACE TRADES CONFLICT - For 99% of the time the trade professionals collaborate perfectly well. Then, there is the other 1% of the time…. Humour is a time-honored strategy in the repertoire of nonviolence, but we must learn to use it properly. Poke fun at the problem not the person. Humour can be very effective in establishing a human connection between parties in a conflict, and thereby defusing the conflict itself, though it can be very hard to remember when the heat is really on. But like any strategy it has to be appropriately applied. And that means exposing the folly in what someone is doing without ridiculing the person or the group they belong to: “humour but not humiliation.” It’s a fine line to tread. #metercor #trades #conflict

When professional errors occur, kneejerk "I'm sorrys" and automatic apologies miss the mark. Why? - The term feels worn out and performative, evoking doubts over sincerity. - Apologizing appears like a cop-out, temporarily alleviating your guilt versus reassuring the impacted party - It awkwardly seeks forgiveness validation, shifting pressure onto the client - You may apologize for breakdowns ultimately caused by vendor issues outside your control So, what do you do instead? ✔️Respond constructively. First, acknowledge the client is rightfully unsatisfied, and then outline solutions. Example: "I agree this situation requires urgent attention. By [time] today, I will implement [specific corrective steps] and then increase our check-in cadence over the coming weeks." If you require more time for level-headed planning, suggest tabling temporarily: "Let's reconnect in [24 hours] once we can approached this issue calmly and comprehensively." Then, deliver immediately and follow up. Only real remedies matter to your clients—not sympathy for failings. So, focus on constructive solutions rather than self-pity or excuses, and distinguish yourself as a committed partner. #clientrelationships #clientmanagement #clientmanagementtips

It is essential to ensure all clients that you will remain calm and nonbiased and that you are professional and impartial. Furthermore, you need to ensure that clients know that the organization has its internal rules and mechanisms and may address all situations where internal conflict occurs transparently and that it has solutions and adequate responses in place.

When it comes to resolving conflicts in the workplace, it's important to have a system in place. That's why when Yev Spektor and I started T4, we developed a simple three-question approach that resolved 95% of our conflicts in under five minutes. What problem are we really trying to solve? Is this really a problem? What's the easiest way to solve this problem? 1. What problem are we really trying to solve? Here's the thing - you may come to your colleague with a problem or a proposed solution. Sometimes if you take a step back, you realize the problem you actually need to solve is different than what you thought. 2. Is this really a problem? This has a few flavors - is the impact as big as we initially thought? Is it worth spending our time on? Is this actually an opportunity? You'd be surprised how many conflicts you can resolve with this question. 3. What's the easiest way to solve this problem? This is one of the most expensive questions people don't ask. I can't tell you how many times we found a 5 minute solution to what initially seemed like a 5 day problem. What about the other 5% of conflicts? For Yev and I, these were typically designed related conflicts. We would ask for external input. #conflictresolution #teamwork #businessgrowth

Self control…. Harnessing your fear and making it your ally will make you unstoppable!! Use that uncertainty created anxiety to keep you on high alert— Practice, combined with a tested temperment, makes for the best outcomes for all. “Calm under pressure” is basically fast-thinking controlled internal chaos directed at a focal point to achieve the best outcome. This (and more) is what sets Executive Protection specialists apart…. Keep up the great work!!

Should trust be earned or extended? Well, there is a good argument for both sides but trust is a fragile agent, and whether it's earned or was extended, once broken it's hard to repair. One wise person once said "You can't talk yourself out of a situation you behaved yourself into" and the statement couldn't be further from the truth. When we think of trust, we often think of people but in today's business environment, it's essential to provide an environment where your constituents can trust you. If they don't (and that includes employees), they will keep your company from flourishing. Using an Easter reference, you wouldn't want to do egg hunts with raw eggs, and you certainly wouldn't want to erode the foundation of your company's reputation by breaking trust. #trust=business excellence

Negative reviews can severely deter potential customers, emphasizing the need for effective reputation management. #NegativeReviews #CustomerAvoidance #ReputationManagement https://salesresults.co.za

Trust is the foundation of any strong relationship. This week, we’ll discuss how to build and maintain trust with your customers through transparency and consistent communication. What strategies do you use to foster trust? #SundaySuccess #BuildingTrust #CustomerRelationships