Hospitality Daily’s Post

Do you think it’s inevitable that your employees will have short tenures? It doesn’t have to be that way. Hospitality may hold a high turnover rate, but contending with a looming feeling that your employees may end up leaving you can be avoided. It starts with good data, constructive feedback, and being an all-around good coach for your teams. JC Thompson, GSD, Founder and CEO of Pursuance, joins the Hotel Moment podcast to explain. Thompson and podcast host Karen Stephens, Revinate CMO, take a wider lens on team performance coaching and highlight the ways hotel reservations teams can leverage guest data to meet metrics and grow stronger as a team. You’ll also get a glimpse of what productive team coaching looks like with a 5-point criteria framework. 🎙️Listen now: https://bit.ly/3WhzJAL Hotel Moment episodes drop every Wednesday. Subscribe so you never miss an episode. You can also catch episodes on our Revinate YouTube channel. Be sure to hit subscribe! https://bit.ly/3NhpU1w Or subscribe on Spotify, Apple Podcasts, or any other streaming service. #HotelMoment | #hospitality | #podcast

Do you like podcasts? Are you looking for the best hospitality podcasts to give you an edge in driving results to your business? Have a look at the latest SiteMinder blog where we discuss some key points to look out for as well some recommendations! #siteminder #channelmanager #onlinedistribution #hospitalitymarketing #hospitalitytechnology #hotelmarketing #hoteltechnology #hospitalitypodcast #hospitalityindustry #propertymanagement

Highlight of the week for me: recording on a road trip with James Lemon about everything from career accelerators to insights on innovation in hospitality. Here's a short clip of me talking about how I want to help hoteliers and the community I'm building - and James sharing his thoughts, experience, and perspective on this as well. Listen to our full conversation today on the Hospitality Daily Podcast (Apple Podcasts or Spotify) if you'd like to learn about: • The importance of hands-on experience in hospitality and how it shapes future work and innovation • Insights into the strategic decision-making process at large hotel companies like IHG • The significance of understanding the financial implications of strategic decisions and how they affect different parts of a business. • The value of piloting new technologies and the potential for rapid implementation • The necessity for hospitality leaders to stay informed and connected with industry innovations and trends. • The benefits of networking and attending industry events for personal growth and business development. • The impact of maverick, innovative leaders in hospitality and the importance of execution in driving real change. • The potential for applying lessons from other industries, like retail, to hospitality, while also recognizing the unique aspects of the hospitality industry. Would love to hear your thoughts on this format: Should I do more of these? Also: How can I help you best at Hospitality Daily? Let me know in the comments...

𝐈𝐬 𝐭𝐡𝐢𝐬 𝐫𝐞𝐚𝐥? I've been speaking to hoteliers and consultants from around the world for the past 4 years on a daily basis. Some of these conversations are accessible on our Schulering HUB Podcast. Just Google it 😉 These are the three main challenges European hoteliers are reporting right now: ↳ Lack of hospitality staff combined with high salary expectations ↳ Fresh graduates want manager positions without experience ↳ There is no transparency with candidates skills, so they are going through trial and error. 𝐀𝐫𝐞 𝐲𝐨𝐮 𝐬𝐞𝐞𝐢𝐧𝐠 𝐭𝐡𝐞 𝐬𝐚𝐦𝐞 𝐭𝐫𝐞𝐧𝐝 𝐢𝐧 𝐲𝐨𝐮𝐫 𝐡𝐨𝐭𝐞𝐥 𝐨𝐫 𝐫𝐞𝐠𝐢𝐨𝐧? Let me know in the comments what you have been doing to solve this problem. I'm curious. And hoping to find some answers to bring to our podcast. ---------- Follow me Mauricio Schuler for more #hospitality related content. My mission is the evolve our industry through learning experiences. #hospitalityrecruiting #hospitalitymanagement #hospitalityindustry #hospitalityjobs

🎙️ Episode #7 of the Hotel Tech Insider podcast is out now! Arno Sonderfeld from Schlossbräu mk | Hotels GmbH has a unique combo for anyone starting a hotel brand: (1) he has owner mindset and (2) he's a total techie. These two factors combined with built in demand from their sister company Lindner Group has turned this upstart hotel group into a massive success. Want to hear the full episode? Spotify and Apple Podcasts *link in comments* below ⬇️ Here's what we discussed in this episode: 👉 Why hotels should treating technology like a process, not a purchase 👉 How open APIs enable no code innovation for hotels with platforms like Zapier and Make 👉 How he crowd sourced his PMS decision to his other tech partners 👉 Why his team never used 40% of his old on premise PMS features Next week we've got an incredible episode with Adrian Schmidt VP Digital Development and Strategy at HR Group so follow Hotel Tech Insider on your favorite podcast platform to get updated when new episodes drop each week.

Hello Schulering! Join us in the latest episode of our podcast, where we dive deep into the world of hospitality with the incredible Claire Crowell, founder and CEO of Hattie Jane's Creamery and the visionary mind behind Out of the Weeds Collective, a thriving online community for restaurant operators. In the first part we also talked with Nah-Dja Tien about Work-Life Balance in Hospitality. In hospitality, achieving work-life balance is pivotal yet complex. Nah-Dja emphasized creating supportive workplaces while valuing personal well-being. The discussion highlighted the evolving industry dialogue, destigmatizing work-life conversations. It's a journey of empathy, understanding, and growth, vital for hospitality's flourishing. Let's continue this dialogue, striving for harmony in both work and life. Later we are coming back to engaging conversation with Claire, she shares her inspiring journey from growing up in a family business to becoming a successful entrepreneur. She discusses the challenges and triumphs she faced, including navigating through the pandemic and transitioning her focus to her ice cream business. We explore the importance of community in the hospitality industry, both in-person and digitally, and how connecting with like-minded individuals can be a game-changer. Claire's insights on building a supportive culture and fostering growth within the industry are invaluable for anyone striving for success in the world of hospitality. Tune in to learn more about Claire's journey, her innovative approach to business, and how you can get involved in the Out of the Weeds Collective community. Here is the link for the podcast: https://lnkd.in/d24YAC6S Don't miss out on this enlightening conversation that's sure to leave you inspired and motivated!

On Episode 06 of the Unsaid with Kashish podcast, I chat with Rishabh Dhiman, the Operational Head at Trycyfer, to uncover the secrets of the hospitality industry! We dive deep into: - Hidden secrets that hotels don't want you to know - Haunted hotels in India - Why late check-ins and early checkouts are fixed - The impact and role of Online Travel Agents (OTA) - How Airbnb thrashed the hotel industry and its effects - Hiring and firing practices in hospitality - The industry's intense competition and why Rishabh shifted from hospitality to tech Whether you're in the industry or simply curious about what goes on behind the scenes, this episode is packed with insights to help you understand the intricacies of hospitality. Episode link is in comments 😎

Episode 7 of GuestCentric's Latest in Travel Podcast is here! 🎙 Thank you John McAuliffe for joining this conversation and sharing your insights on how hotels and other businesses can get closer to customers, grow their business, and thrive. Your perspectives on cultivating a better understanding of the customer journey through in-depth conversations really resonated, particularly this excerpt from our conversation below: "I prefer 10 in-person interactions between the customer and the business decision maker than a rigorously designed 1,000 guest customer survey. The latter puts too many unhelpful filters between the decision maker and the customer. By talking directly to customers, you can build a model of how they think and what they care about. You can use these insights to test hypotheses and shape your hotel’s business strategy - particularly helping define where you play and how you win. Isadore Sharp, Founder of the Four Seasons Hotels embodied this approach by building a persona model of luxury hotel guests based on direct conversations with guests and observing their behaviours. He initially used this knowledge to create the chain’s legendary London Park Lane hotel and then, following its huge success, he used this model for all subsequent Four Seasons hotels." To Hoteliers and other leaders who want to gain valuable insights to help your business thrive, you can tune into the complete episode here: https://lnkd.in/d35tiRxJ

Hospitality is a unique industry. It's renowned for being particularly challenging for employers when it comes to retention. And its staff, who are split between its headquarters and its restaurants, cafes or pubs, are likely to have different needs and wants when they show up to work. This is what makes the sector especially interesting for people managers. It was great to speak to Sarah Salzer, People Director at Five Guys Europe about all of the above, and much more. Thanks so much for chatting with me! #podcast #hr #peoplemanagement #employeeexperience

In January 2020, I recorded a session with Andrew Barrett (Baz) on the Safety on Tap Podcast. It was one of my first-ever podcast interviews; in fact, it might have been the first. It was pre-COVID, literally two days after its release, we went into lockdown. Baz is a coach, so when you go on his podcast, you are essentially meeting with a coach. His questions align with that perspective. Reflecting on that discussion, it was an interesting time in my life; I had just moved back to Perth from Sydney & had changed career direction. I'd been working in tech for only three months after working in safety for over a decade. There was a lot of tension in my mind at that time. The conversation with Baz was emergent for me, my thoughts unfolding & consolidating during our discussion - the sign of a great coach. It was a fascinating timestamp in my career. We talked about design, technology, the role of the safety professional, & how it's changing. Some things have changed: - I mentioned that I didn’t really listen to podcasts; Now I listen to #RebrandingSafety, #SafetyofWork, Punk Rock Safety etc. I listen & learn from audio conversations much more than I did before. I can now listen to a risk conversation and gain insights more effectively after a few years of practice. I'm now exploring service design in addition to human-centered design as a way to improve health & safety impact across the globe. With all the discussions about New View & HOP recently, I've reflected that I've always been practicing those principles & philosophies, making an impact in my own way. I just don’t brand things that way, and I’m okay with that. Connected work is still a cornerstone for innovation in WHS, but has far more nuance than I appreciated back in March 2020. Some things haven’t changed: I'm still dedicated to improving work design & human experience in the workplace by leveraging tech & innovation. I remain curious. I continue to try new things. I engage actively. I continually learn and upskill for the future. The tension between evidence-based practice & the lack of evidence in emerging tech still exists. I still don’t like listening to myself on recordings! #impostersyndrome I think it’s probably time for another conversation with Baz. There is still so much untapped potential in the work I'm doing, & I’d love to share the amazing progress my clients & I have made over the past 24 months. If you have 45 minutes to spare, please listen to this conversation with Baz. If you need support with your own pathway in safety and professional practice, consider coaching—get in touch with Baz today. If you need coaching in digitally enabled health & safety strategy, I’m here. If you get a chance to listen to the podcast, feedback is a gift. I’d love to know if it resonated with you - link to access the pod in the comments. Yours always in curiosity, 'Cam En route to PER ✈️ SYD at 37,000ft #SafetyTech #SafetyInnovation #SafetyConcierge #Coaching