Houston Jobs’ Post

Resource Role: Patient Calling. Position Title: Customer Service Representative. Patient Service Representatives 1. How many years of patient calling experience do you have? 2. Explain your active experience in the past two years with – AR, follow up, appeals, underpayments, payor knowledge, research accounts, medical terminology, patient calling. 3. Does your resume reflect these skillset requirements within the last 2 years? (If not please update your resume to reflect this experience) 4. Tell us about a time when you had to deal with a difficult patient calling. 5. Can you provide an example of a time that an unauthorized person called to obtain patient information? What steps did you take? 6. Tell me about your experience in calling patients with past due balances to collect payment. 7. Tell me about your experience with reading an explanation of benefits? 8. Can you explain what the explanation of benefits provides? 9. Tell me about your experience with understanding medical terminology? Give examples. 10.Have you used RevSpring? If so, how many years of experience? 11. Tell me about your experience in dealing with Medicare Managed Care and Medicaid Managed Care. 12. What MCO payers are you familiar with? 13. What is your experience what hospital /institutional claims? 14. What is your backend (AR/Denials) experience? 15. This position will be patient facing as well, do you have experience dealing with patients and getting corrected insurance information or taking and posting patient payments? 16. Validate that you do not have any PTO scheduled during the first 90 days of the project. Resumes to james.henk@omegahms.com Please share- Thank you-

Hiring Onsite Patient Calling Customer Service Rep (Denver area, CO) Send resumes with following screening questions to Christina.Fanter@Omegahms.com Patient Service Representatives 1. What outbound calling experience do you have when it comes to patient collections? 2. Explain your active experience in the past two years with – AR, follow up, appeals, underpayments, payor knowledge, research accounts, medical terminology, patient calling. 3. Does your resume reflect these skillset requirements within the last 2 years? (If not please update your resume to reflect this experience) 4. Tell us about a time when you had to deal with a difficult patient calling. 5. Can you provide an example of a time that an unauthorized person called to obtain patient information? What steps did you take? 6. Tell me about your experience in calling patients with past due balances to collect payment. 7. Tell me about your experience with reading an explanation of benefits? 8. Can you explain what the explanation of benefits provides? 9. Tell me about your experience with understanding medical terminology? Give examples. 10.Have you used RevSpring? If so, how many years of experience? 11. Tell me about your experience in dealing with Medicare Managed Care and Medicaid Managed Care. 12. What MCO payers are you familiar with? 13. What is your experience what hospital /institutional claims? 14. What is your backend (AR/Denials) experience? 15. This position will be patient facing as well, do you have experience dealing with patients and getting corrected insurance information or taking and posting patient payments? 16. Validate that you do not have any PTO scheduled during the first 90 days of the project.

**Hiring Patient Calling Customer Service Rep** Send those resumes over to me: Domingo.Rodriguez@omegahms.com Call or text: 813-331-0606 Please share- Paying $300- $1,000.00 referral bonus. *Requires 2 years experience *Hourly rate is $23.00 *Schedule is 10am- 6pm eastern time Please answer screening questions below: 1. How many years of patient calling experience do you have? 2. Explain your active experience in the past two years with – AR, follow up, appeals, underpayments, payor knowledge, research accounts, medical terminology, patient calling. 3. Does your resume reflect these skillset requirements within the last 2 years? (If not please update your resume to reflect this experience) 4. Tell us about a time when you had to deal with a difficult patient calling. 5. Can you provide an example of a time that an unauthorized person called to obtain patient information? What steps did you take? 6. Tell me about your experience in calling patients with past due balances to collect payment. 7. Tell me about your experience with reading an explanation of benefits? 8. Can you explain what the explanation of benefits provides? 9. Tell me about your experience with understanding medical terminology? Give examples. 10.Have you used RevSpring? If so, how many years of experience? 11. Tell me about your experience in dealing with Medicare Managed Care and Medicaid Managed Care. 12. What MCO payers are you familiar with? 13. What is your experience what hospital /institutional claims? 14. What is your backend (AR/Denials) experience? 15. This position will be patient facing as well, do you have experience dealing with patients and getting corrected insurance information or taking and posting patient payments? 16. Validate that you do not have any PTO scheduled during the first 90 days of the project.

We are interested in connecting with healthcare professionals who have experience in any of the following areas listed below: • Virtual Medical Assistance • Virtual Healthcare Assistance • Credentialing • Medical Billing • Patient Service • Revenue Cycle Management (RCM) • Insurance Verification • Eligibility Checking • Medical Scribing • Medical Transcription • Prior Authorization • Insurance Claim Management • Denial Management • Medical Debt Collection • Accounts Receivable (AR) If you have expertise in any of these areas, please send me a connection request or like this post so I can view your LinkedIn profile. If you think this message would be useful to your network, please share it by reposting. You can also comment 'Cfbr' to help others discover this post.Thank you! #hiringnow #hiringurgently #hiringimmediately #virtualassistant #medical #credentialing #medicalbilling #frontdesk #patientservices #patientbilling #revenuecyclemanagement #insuranceverification #medicalscribing #medicalscribe #medicaltranscription #priorauthorization #insuranceclaims #denialmanagement #claimdenials #medicalbiller #medicalbillingandcoding #medicalbillingspecialist #medicalcoding #medicalcodingjobs #remotejobs #workfromhomejobs #medicalcoder

#hiring Patient Access Specialist, Chicago, United States, fulltime #jobs #jobseekers #careers #Chicagojobs #Illinoisjobs #HealthcareMedical Apply: https://lnkd.in/gfCzFJ5H Job Description The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Responsibilities: Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. Responds to questions and concerns. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary. Maintains patient confidentiality per HIPAA regulations. Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine. Exceeds all consumer requests and alerts management of issues or concerns that require escalation. Correctly identifies and collects patient demographic information in accordance with organization standards. Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner. Reaches out to patients to schedule an appointment as defined. Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails. Informs patients of any issues with securing the financial account for their encounter. Completes out-of-pocket estimations as requested by patients. Provides training and education as needed. Manages work schedule efficiently, completing tasks and assignments on time. Completes other duties assigned by manager. Cross-training between various departments will take place to ensure coverage. Participates in Quality Assurance reviews to ensure integrity of patient data information. Uses effective service recovery skills to solve problems or service breakdowns when they occur. Utilizes department and hospital policies and procedures to complete assigned tasks. Adheres to all department policies and compliance requirements. Avoids putting patient in financial or safety risk. Other duties as assigned. Communication and Collaboration: Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations. Collects authorization numbers in appropriate systems as applicable. Provides professional and constructive environment for communication across units/departments and resolves operational issues. May attend intra/interdepartmental meetings which involve walking within NM Campus. Communicates customer satisfaction issues to appropriate individuals. Demonstrates teamwork

#hiring Patient Access Specialist, Chicago, United States, fulltime #jobs #jobseekers #careers #Chicagojobs #Illinoisjobs #HealthcareMedical Apply: https://lnkd.in/g6KZGMAJ Job Description The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Responsibilities: Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. Responds to questions and concerns. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary. Maintains patient confidentiality per HIPAA regulations. Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine. Exceeds all consumer requests and alerts management of issues or concerns that require escalation. Correctly identifies and collects patient demographic information in accordance with organization standards. Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner. Reaches out to patients to schedule an appointment as defined. Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails. Informs patients of any issues with securing the financial account for their encounter. Completes out-of-pocket estimations as requested by patients. Provides training and education as needed. Manages work schedule efficiently, completing tasks and assignments on time. Completes other duties assigned by manager. Cross-training between various departments will take place to ensure coverage. Participates in Quality Assurance reviews to ensure integrity of patient data information. Uses effective service recovery skills to solve problems or service breakdowns when they occur. Utilizes department and hospital policies and procedures to complete assigned tasks. Adheres to all department policies and compliance requirements. Avoids putting patient in financial or safety risk. Other duties as assigned. Communication and Collaboration: Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations. Collects authorization numbers in appropriate systems as applicable. Provides professional and constructive environment for communication across units/departments and resolves operational issues. May attend intra/interdepartmental meetings which involve walking within NM Campus. Communicates customer satisfaction issues to appropriate individuals. Demonstrates teamwork

***Hiring Full Time Payment Posters*** Send resume with screening questions/answers to Christina.Fanter@Omegahms.com 1. How many years of payment posting experience do you have? Must have 2+ 2. Explain your active experience in the past two years with – follow up, overpayments, payor knowledge, research accounts, medical terminology, credits/refunds, and payment posting. 3. Does your resume reflect these skillset requirements within the last 2 years? (If not please update your resume to reflect this experience) 4. Can you provide an example of your experience with posting a bulk insurance payment? 5. Can you provide an example of a denied claim that you posted? What steps did you take? (Please provide as much detail as possible) 6. Tell me about your experience with virtual credit cards from insurance companies. 7. Tell me about your experience with using websites to pull explanation of benefits? 8. Tell me about your experience with reading an explanation of benefits? 9. Can you explain what the explanation of benefits provides? 10. Tell me about your experience with understanding medical terminology? Give examples. 11. Tell me about your experience in dealing with Medicare Managed Care and Medicaid Managed Care. 12. What MCO payers are you familiar with? 13. What is your experience with hospital /institutional claims? 14. Have you used RevSpring? If so, how many years of experience? 15. Validate that you do not have any PTO scheduled during the first 90 days of the project. Pay is $21 with Full Benefits Full time Must reside in USA

Being an AR caller in the field of medical billing can be a gratifying job for individuals who are detail-oriented, empathetic, and enjoy making a positive impact on people's lives. This role involves following up with patients and insurance companies to ensure that medical services are accurately billed and payments are received in a timely manner. By effectively managing accounts receivable in the medical billing context, AR callers play a crucial role in supporting healthcare providers and ultimately contributing to the delivery of quality patient care. AR callers in medical billing are often tasked with navigating complex insurance processes and addressing patient inquiries regarding billing statements. Successfully resolving these matters can lead to a sense of achievement and contribute to overall job satisfaction. Additionally, the opportunity to assist patients in understanding and managing their medical expenses can be deeply rewarding. Ultimately, for individuals who derive fulfillment from helping others, exercising problem-solving skills, and working in a dynamic healthcare environment, being an AR caller in medical billing can be a happy and fulfilling job. #ar #arcallers #medicalbilling #denialmanagement #followup #rcmservices #medicalbillingexperts #accountreceivables #ushealthcare Knack Global